1998 Chevrolet Express Van Owner's Manual - Page 369

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at anytime. The BBB will attempt to resolve the complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. entire dispute resolution The procedure should ordinarily take about 40 days from the decision is made. time you file a claim until a Some state laws may require youto use this program before filing a claim with astate-run arbitration program or in the courts.For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer Assistance Center at 1-800-222- 1020. REPORTINGSAFETYDE€:CTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. If NHTSA receives similarcomplaints, it may open an investigation, and if it finds that a safety defect exists in a a group of vehicles, it may order recall and remedy campaign. However, NHTSAcannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area)or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-10