Brother International HL-2170W Users Manual - English - Page 102

Black toner marks across the, Black lines down the skewed, Curled or wavy - troubleshooting guide

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Troubleshooting Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page „ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 69. „ The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 62. „ Make sure that you use paper that meets our specifications. See About paper on page 5. „ If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See page 93. „ Do not use paper that has clips or staples because they will scratch the surface of the drum. „ If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. 6 ABCDEFGH abcdefghijk ABCD abcde 01234 „ Clean the corona wire inside the drum unit by sliding the green tab. See Cleaning the corona wire on page 77. „ Make sure the primary corona wire cleaner is at the home position (a). „ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 69. „ The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 62. Black lines down the page „ The fuser unit may be smudged. Call your dealer or Brother Customer Service. Printed pages have toner stains down the page. AaAa0bBbc1CBdDec2EfCgdF3hGDie4jHk Page skewed „ Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. „ Set the paper guides correctly. See Printing on plain paper, bond paper and transparencies from the paper tray on page 9. „ If you are using the manual feed slot, see Printing on plain paper, bond paper or transparencies from the Manual feed slot on page 13. „ The paper tray may be too full. See Printing on plain paper, bond paper and transparencies from the paper tray on page 9. „ Check the paper type and quality. See About paper on page 5. „ Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See About paper on page 5. „ If you do not use the printer often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray. Curled or wavy 94

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Troubleshooting
94
6
Black toner marks across the
page
The drum unit may be damaged. Put in a new drum unit. See
Replacing the drum
unit
on page 69.
The toner cartridge may be damaged. Put in a new toner cartridge. See
Replacing the toner cartridge
on page 62.
Make sure that you use paper that meets our specifications. See
About
paper
on page 5.
If you use label sheets for laser printers, the glue from the sheets may sometimes
stick to the OPC drum surface. Clean the drum unit. See page 93.
Do not use paper that has clips or staples because they will scratch the surface
of the drum.
If the unpacked drum unit is in direct sunlight or room light, the unit may be
damaged.
Black lines down the page
Printed pages have toner stains
down the page.
Clean the corona wire inside the drum unit by sliding the green tab. See
Cleaning
the corona wire
on page 77.
Make sure the primary corona wire cleaner is at the home position (
a
).
The drum unit may be damaged. Put in a new drum unit. See
Replacing the drum
unit
on page 69.
The toner cartridge may be damaged. Put in a new toner cartridge. See
Replacing the toner cartridge
on page 62.
The fuser unit may be smudged. Call your dealer or Brother Customer Service.
Page skewed
Make sure that the paper or other print media is loaded properly in the paper tray
and that the guides are not too tight or too loose against the paper stack.
Set the paper guides correctly. See
Printing on plain paper, bond paper and
transparencies from the paper tray
on page 9.
If you are using the manual feed slot, see
Printing on plain paper, bond paper or
transparencies from the Manual feed slot
on page 13.
The paper tray may be too full. See
Printing on plain paper, bond paper and
transparencies from the paper tray
on page 9.
Check the paper type and quality. See
About paper
on page 5.
Curled or wavy
Check the paper type and quality. High temperatures and high humidity will cause
paper to curl. See
About paper
on page 5.
If you do not use the printer often, the paper may have been in the paper tray too
long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and
then rotate the paper 180
°
in the paper tray.
Examples of poor print
quality
Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234