Brother International HL-2170W Users Manual - English - Page 87

Troubleshooting, Identifying your problem

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6 Troubleshooting 6 You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Identifying your problem First, check the following: „ The AC power cord is connected properly and the printer is turned on. „ All of the protective parts have been removed. „ The toner cartridges and drum unit are installed properly. „ The front cover and fuser cover are fully closed. „ Paper is inserted properly in the paper tray. „ The interface cable is securely connected to the printer and the computer. „ The correct driver for the printer has been chosen and is installed. „ The computer is set up to connect to the correct printer port. Printer does not print: If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. „ Printer LED is blinking See LEDs (Light Emitting Diodes) on page 48. „ Status Monitor Error Message appears See Error messages in the Status Monitor on page 80. „ Printer printed an Error Message See Error message printout on page 82. „ Paper handling (See Paper handling on page 83 and Paper jams and how to clear them on page 85.) „ Other problems (See Other problems on page 98.) Pages are printed, but there are problems with: „ Print quality (See Improving the print quality on page 91.) „ Printout is incorrect (See Solving print problems on page 97.) 6 6 6 6 6 79

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79
6
6
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
Identifying your problem
6
First, check the following:
6
The AC power cord is connected properly and the printer is turned on.
All of the protective parts have been removed.
The toner cartridges and drum unit are installed properly.
The front cover and fuser cover are fully closed.
Paper is inserted properly in the paper tray.
The interface cable is securely connected to the printer and the computer.
The correct driver for the printer has been chosen and is installed.
The computer is set up to connect to the correct printer port.
Printer does not print:
6
If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.
Printer LED is blinking
See
LEDs (Light Emitting Diodes)
on page 48.
Status Monitor Error Message appears
See
Error messages in the Status Monitor
on page 80.
Printer printed an Error Message
See
Error message printout
on page 82.
Paper handling
(See
Paper handling
on page 83 and
Paper jams and how to clear them
on page 85.)
Other problems
(See
Other problems
on page 98.)
Pages are printed, but there are problems with:
6
Print quality
(See
Improving the print quality
on page 91.)
Printout is incorrect
(See
Solving print problems
on page 97.)
Troubleshooting
6