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Cisco 7965G User Guide - Page 35

Transferring Calls

UPC - 882658140464

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Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone has on-hook transfer enabled, complete the transfer by hanging up Talk to the transfer recipient before transferring a call (consult transfer) 1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone has on-hook transfer enabled, complete the transfer by hanging up Transfer two current calls to each other (direct transfer) without staying on the line (SCCP phones only) 1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr you might need to press more.) The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead. Redirect a call to a voice message system Press iDivert. For more information, see Sending a Call to a Voice Message System, page 28. Tips • If your phone has on-hook transfer enabled, complete the call by hanging up. • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)

Section	Page
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)	1
Common Phone Tasks	3
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	16
Understanding Buttons and Hardware	16
Understanding Lines and Calls	20
Understanding Line and Call Icons	20
Understanding Phone Screen Features	22
Choosing Phone Screen Items	23
Cleaning and Maintaining the Phone Screen	23
Waking the Phone Screen from Sleep Mode	23
Understanding Feature Buttons and Menus	24
Accessing the Help System on Your Phone	24
Understanding Feature Availability	25
Understanding SIP vs. SCCP	26
Basic Call Handling	27
Placing a Call-Basic Options	27
Placing a Call-Additional Options	28
Answering a Call	30
Ending a Call	31
Using Hold and Resume	32
Using Mute	33
Switching Between Multiple Calls	33
Switching an In-Progress Call to Another Phone	34
Viewing Multiple Calls	34
Transferring Calls	35
Sending a Call to a Voice Message System	36
Forwarding Calls to Another Number	36
Using Do Not Disturb	37
Making Conference Calls	38
Using Conference Features	38
Using Conference	39
Using Join	40
Using cBarge	40
Using Meet-Me	41
Viewing or Removing Conference Participants	42
Starting or Joining a Meet-Me Conference Call	42
Placing or Receiving Intercom Calls	43
Advanced Call Handling	45
Speed Dialing	45
Picking Up a Redirected Call on Your Phone	46
Storing and Retrieving Parked Calls	47
Logging Out of Hunt Groups	48
Using a Shared Line	48
Understanding Shared Lines	49
Using Barge to Add Yourself to a Shared-Line Call	49
Understanding Barge Features	49
Using Barge Features	50
Preventing Others from Viewing or Barging a Shared-Line Call	51
Using BLF to Determine a Line State	52
Making and Receiving Secure Calls	52
Tracing Suspicious Calls	53
Prioritizing Critical Calls	53
Using Cisco Extension Mobility	55
Managing Business Calls Using a Single Phone Number	55
Using a Handset, Headset, and Speakerphone	58
Obtaining a Headset	59
Using AutoAnswer	59
Changing Phone Settings	60
Customizing Rings and Message Indicators	60
Customizing the Phone Screen	61
Using Call Logs and Directories	62
Using Call Logs	62
Directory Dialing	64
Using Corporate Directory on Your Phone	64
Using Personal Directory on Your Phone	65
Accessing Voice Messages	68
Using the User Options Web Pages	69
Accessing Your User Options Web Pages	69
Configuring Features and Services on the Web	70
Using Personal Directory on the Web	70
Using Your Personal Address Book on the Web	70
Configuring Fast Dials on the Web	71
Using the Address Book Synchronization Tool	72
Setting Up Speed Dials on the Web	72
Setting Up Phone Services on the Web	73
Controlling User Settings on the Web	74
Controlling Line Settings on the Web	75
Setting Up Phones and Access Lists for Mobile Connect	77
Using Cisco WebDialer	80
Understanding Additional Configuration Options	82
Troubleshooting Your Phone	84
General Troubleshooting	84
Viewing Phone Administration Data	85
Using the Quality Reporting Tool	85
Cisco One-Year Limited Hardware Warranty Terms	87