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Cisco 7965G User Guide - Page 85

Viewing Phone Administration Data, Using the Quality Reporting Tool

UPC - 882658140464

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Symptom You are disconnected from a call that you joined using Barge Cisco CallBack fails Explanation You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Access network configuration data Access status data Access phone model information Access phone call and voice quality information Then... Choose > Network Configuration and select the network configuration item that you want to view. Choose > Status and select the status item that you want to view. Choose > Model Information. Choose > Status > Call Statistics. Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)

Section	Page
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)	1
Common Phone Tasks	3
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	16
Understanding Buttons and Hardware	16
Understanding Lines and Calls	20
Understanding Line and Call Icons	20
Understanding Phone Screen Features	22
Choosing Phone Screen Items	23
Cleaning and Maintaining the Phone Screen	23
Waking the Phone Screen from Sleep Mode	23
Understanding Feature Buttons and Menus	24
Accessing the Help System on Your Phone	24
Understanding Feature Availability	25
Understanding SIP vs. SCCP	26
Basic Call Handling	27
Placing a Call-Basic Options	27
Placing a Call-Additional Options	28
Answering a Call	30
Ending a Call	31
Using Hold and Resume	32
Using Mute	33
Switching Between Multiple Calls	33
Switching an In-Progress Call to Another Phone	34
Viewing Multiple Calls	34
Transferring Calls	35
Sending a Call to a Voice Message System	36
Forwarding Calls to Another Number	36
Using Do Not Disturb	37
Making Conference Calls	38
Using Conference Features	38
Using Conference	39
Using Join	40
Using cBarge	40
Using Meet-Me	41
Viewing or Removing Conference Participants	42
Starting or Joining a Meet-Me Conference Call	42
Placing or Receiving Intercom Calls	43
Advanced Call Handling	45
Speed Dialing	45
Picking Up a Redirected Call on Your Phone	46
Storing and Retrieving Parked Calls	47
Logging Out of Hunt Groups	48
Using a Shared Line	48
Understanding Shared Lines	49
Using Barge to Add Yourself to a Shared-Line Call	49
Understanding Barge Features	49
Using Barge Features	50
Preventing Others from Viewing or Barging a Shared-Line Call	51
Using BLF to Determine a Line State	52
Making and Receiving Secure Calls	52
Tracing Suspicious Calls	53
Prioritizing Critical Calls	53
Using Cisco Extension Mobility	55
Managing Business Calls Using a Single Phone Number	55
Using a Handset, Headset, and Speakerphone	58
Obtaining a Headset	59
Using AutoAnswer	59
Changing Phone Settings	60
Customizing Rings and Message Indicators	60
Customizing the Phone Screen	61
Using Call Logs and Directories	62
Using Call Logs	62
Directory Dialing	64
Using Corporate Directory on Your Phone	64
Using Personal Directory on Your Phone	65
Accessing Voice Messages	68
Using the User Options Web Pages	69
Accessing Your User Options Web Pages	69
Configuring Features and Services on the Web	70
Using Personal Directory on the Web	70
Using Your Personal Address Book on the Web	70
Configuring Fast Dials on the Web	71
Using the Address Book Synchronization Tool	72
Setting Up Speed Dials on the Web	72
Setting Up Phone Services on the Web	73
Controlling User Settings on the Web	74
Controlling Line Settings on the Web	75
Setting Up Phones and Access Lists for Mobile Connect	77
Using Cisco WebDialer	80
Understanding Additional Configuration Options	82
Troubleshooting Your Phone	84
General Troubleshooting	84
Viewing Phone Administration Data	85
Using the Quality Reporting Tool	85
Cisco One-Year Limited Hardware Warranty Terms	87