Cisco CP-7961G-GE Administration Guide - Page 128
Device, > Phone, Cisco, Unified Communications Manager Features, and Services Guide, Cisco Unified
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Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Forced authorization codes (FAC) (SCCP phones only) Group call pickup Headset Sidetone Level Help system Hold/Resume Description Configuration Reference Controls the types of calls that certain users can place. Note If you are using this feature, you must disabled Enbloc dialing. See Enbloc Dialing for details. For more information, refer to Cisco Unified Communications Manager Features and Services Guide, Client Matter Codes and Forced Authorization Codes. Allows a user to answer a call that is ringing on a For more information, refer to Cisco Unified directory number in another group. Communications Manager Features and Services Guide, Call Pickup. Enables administrators to configure a higher sidetone level for user headsets on these Cisco Unified IP Phones 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G, and 7971G-GE: "High"-Increases the voice level played back in the headset, which encourages a lower speaking voice and is desirable in environments such as call centers. To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane. "Use Phone Default"-Maintains the existing voice level played back in the headset. While some users prefer the higher voice level in the headset, other users may find the level to be uncomfortable or they may hear an "echo." In this case, administrators should return the setting to the "Use Phone Default" setting. Typically, only call centers should use the "High" setting with the higher voice level played back in the headset. Provides a comprehensive set of topics that appear Requires no configuration. on the phone screen Allows the user to move a connected call from an active state to a held state. • Requires no configuration, unless you want to use music on hold. See "Music-on-Hold" in this table for information. • See "Hold Reversion" in this table. 5-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01