Cisco CP-7961G-GE Administration Guide - Page 159

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message No DNS server IP No Trust List installed Programming Error Successful-MD5 TFTP access error TFTP error TFTP file not found TFTP timeout Timed Out Description Possible Explanation and Action A name was specified but DHCP or static IP configuration did not specify a DNS server address. • If the phone has a static IP address, verify that the DNS server has been configured. See Network Configuration Menu, page 4-5 for details. • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. Certificate Trust List (CTL) file or Identity Trust List (ITL) file is not installed in the phone. Occurs if the CTL file is not configured on the Cisco Unified Communications Manager and the Cisco Unified Communications Manager does not support security by default. For more information about the CTL file or ITL file, refer to Cisco Unified Communications Manager Security Guide. The phone failed during programming. Attempt to resolve this error by power cycling the phone. If the problem persists, contact Cisco technical support for additional assistance. The phone attempted an 802.1X The phone achieved 802.1X authentication. transaction and authentication achieved. TFTP server is pointing to a directory that does not exist. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of TFTP server. See Network Configuration Menu, page 4-5 for details on assigning a TFTP server. The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. The requested load file (.bin) was not found in the TFTPPath directory. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. TFTP server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the TFTP server and the phone-Verify the network connections. • TFTP server is down-Check configuration of TFTP server. Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is not but timed out to due the absence of an configured on the switch. authenticator. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-7