Cisco CP-7961G-GE Administration Guide - Page 194

General Troubleshooting Tips Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Table 9-2 Cisco Unified IP Phone Troubleshooting Summary Explanation Connecting a Cisco Unified IP Phone to another Cisco Unified IP Phone Cisco does not support connecting an IP phone to another IP phone through the PC port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (by using the PC port), the phones will not work. Poor quality when calling digital cell phones using the G.729 protocol. In Cisco Unified Communications Manager, you can configure the network to use the G.729 protocol (the default is G.711). When using G.729, calls between an IP phone and a digital cellular phone will have poor voice quality. Use G.729 only when absolutely necessary. Prolonged broadcast storms cause A prolonged Layer 2 broadcast storm (lasting several minutes) on the voice IP phones to reset, or be unable to make or VLAN may cause IP phones to reset, lose an active call, or be unable to initiate answer a call. or answer a call. Phones may not come up until a broadcast storm ends. Moving a network connection from the phone to a workstation. If you are powering your phone through the network connection, you must be careful if you decide to unplug the phone's network connection and plug the cable into a desktop computer. Changing the telephone configuration. Phone resetting. LCD display issues. Dual-Tone Multi-Frequency (DTMF) delay. Caution The computer's network card cannot receive power through the network connection; if power comes through the connection, the network card can be destroyed. To protect a network card, wait 10 seconds or longer after unplugging the cable from the phone before plugging it into a computer. This delay gives the switch enough time to recognize that there is no longer a phone on the line and to stop providing power to the cable. By default, the network configuration options are locked to prevent users from making changes that could impact their network connectivity. You must unlock the network configuration options before you can configure them. See Unlocking and Locking Options, page 4-2 for details. The phone resets when it loses contact with the Cisco Unified Communications Manager software. This lost connection can be due to any network connectivity disruption, including cable breaks, switch outages, and switch reboots. If the display appears to have rolling lines or a wavy pattern, it might be interacting with certain types of older fluorescent lights in the building. Moving the phone away from the lights, or replacing the lights, should resolve the problem. When you are on a call that requires keypad input, if you press the keys too quickly, some of them might not be recognized. 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01