Cisco CP-7961G-GE Administration Guide - Page 195
Summary, Explanation, The SW Port Configuration option in the Network Configuration menu
View all Cisco CP-7961G-GE manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 195 highlights
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Codec mismatch between the phone and another device. Sound sample mismatch between the phone and another device. Gaps in voice calls. Loopback condition. One-way audio. Peer Firmware Sharing fails. Cisco VT Advantage/Unified Video Advantage (CVTA) Explanation The RxType and the TxType statistics show the codec that is being used for a conversation between this Cisco Unified IP phone and the other device. The values of these statistics should match. If they do not, verify that the other device can handle the codec conversation, or that a transcoder is in place to handle the service. See Call Statistics Screen, page 7-13 for information about displaying these statistics. The RxSize and the TxSize statistics show the size of the voice packets that are being used in a conversation between this Cisco Unified IP phone and the other device. The values of these statistics should match. See Call Statistics Screen, page 7-13 for information about displaying these statistics. Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity. See Call Statistics Screen, page 7-13 for information about displaying these statistics. A loopback condition can occur when the following conditions are met: • The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half (10-BaseT / half duplex) • The phone receives power from an external power supply • The phone is powered down (the power supply is disconnected) In this case, the switch port on the phone can become disabled and the following message will appear in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem, re-enable the port from the switch. When at least one person in a call does not receive audio, IP connectivity between phones is not established. Check the configurations in routers and switches to ensure that IP connectivity is properly configured. If the Peer Firmware Sharing fails, the phone will default to using the TFTP server to download firmware. Access the log messages stored on the remote logging machine to help debug the Peer Firmware Sharing feature. Note These log messages are different than the log messages sent to the phone log. If you are having problems getting CVTA to work, make sure that the PC Port is enabled, and that CDP is enabled on the PC port. See Network Configuration Menu, page 4-5 for more information. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-11