DIRECTV R10 System Manual - Page 121
My DVR was working, but now the picture does not move., I don't get a picture now, even though
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Questions About Live TV (Including Satellite Signal) My DVR was working, but now the picture does not move. • First, press PLAY to be sure the video is not paused. • Try to restart your DVR. From Messages & Setup select Restart or Reset System, then Restart the Recorder. You will see the Welcome screen and the system will restart within about 45 seconds. I don't get a picture now, even though I have been able to get one in the past. • Any time you have a problem with your system, you can run a system test. To run the test, from Messages & Setup, select System Test. The system test checks the DVR's signal, tuning, access card and phone connection. • You may be able to fix the problem yourself. Try restarting the DVR: From Messages & Setup select Restart or Reset System, then Restart the Recorder. If you cannot fix the problem, call DIRECTV Customer Care at 1-800-DIRECTV (1-800-347-3288). 7 111