DIRECTV R10 System Manual - Page 127

Questions About the DVR's Phone Connection

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Questions About the DVR's Phone Connection Questions About the DVR's Phone Connection How long does a phone connection to the DVR service take? • It is typically a short call, less than three minutes. When receiving a service update it may take longer, but this happens rarely (a few times a year). My DVR is not connecting to the DVR service. • Verify that your phone line is working by connecting a phone to the phone cord and checking for a dial tone. Make sure the phone cord is connected to the DVR and the wall jack. • Try another local dial-in number from the Phone Dialing Options screen. To get to Phone Dialing Options: from DIRECTV Central, select Messages & Setup, then Settings, then Phone Setup, then "Edit phone settings." • You may need to change your Phone Dialing Options from the default. After making changes, make a test call. (Choose "Test phone connection" from the Phone Setup screen.) If the test call succeeds, choose "Connect to the DVR service now." • If you have voice mail or use another non-standard dial tone, go to Messages & Setup, then Settings, then Phone Setup, then "Edit phone settings." Turn off "Dial Tone Detection." • If you have call waiting, go to Messages & Setup, then Settings, then Phone Setup, then "Edit phone settings." Disable call waiting by entering the correct prefix in Call Waiting Prefix (usually *70,). • If you dial a prefix for outside lines, go to Messages & Setup, then Settings, then Phone Setup, then "Edit phone settings." Set a Dial Prefix-for example, "9," (nine, followed by a comma for a pause). • Your phone line may have low voltage. Try setting Phone avail. detection to Off under Dialing Options, described on page 91. • If you have a caller ID box, try removing it from the line since some models interfere with the DVR modem's ability to make a call. • If you have a cordless telephone, fax machine, or computer modem connected to the same line, go to Messages & Setup, then Settings, then Phone Setup, then "Edit phone settings." Turn off "Phone avail. detection." • Your phone line might have too much line noise for a good connection. Try a shorter phone cord, or buy a line noise filter at a local electronics store. 7 117

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Questions About the DVR’s Phone Connection
7
Questions About the DVR’s Phone Connection
How long does a phone connection to the DVR service take?
•
It is typically a short call, less than three minutes. When receiving a service update it may take longer, but this happens rarely (a few
times a year).
My DVR is not connecting to the DVR service.
•
Verify that your phone line is working by connecting a phone to the phone cord and checking for a dial tone. Make sure the phone
cord is connected to the DVR and the wall jack.
•
Try another local dial-in number from the Phone Dialing Options screen. To get to Phone Dialing Options: from DIRECTV Central,
select Messages & Setup, then Settings, then Phone Setup, then “Edit phone settings.”
•
You may need to change your Phone Dialing Options from the default. After making changes, make a test call. (Choose “Test phone
connection” from the Phone Setup screen.) If the test call succeeds, choose “Connect to the DVR service now.”
•
If you have voice mail or use another non-standard dial tone, go to Messages & Setup, then Settings, then Phone Setup, then “Edit
phone settings.” Turn off “Dial Tone Detection.”
•
If you have call waiting, go to Messages & Setup, then Settings, then Phone Setup, then “Edit phone settings.” Disable call waiting
by entering the correct prefix in Call Waiting Prefix (usually *70,).
•
If you dial a prefix for outside lines, go to Messages & Setup, then Settings, then Phone Setup, then “Edit phone settings.” Set a Dial
Prefix—for example, “9,” (nine, followed by a comma for a pause).
•
Your phone line may have low voltage. Try setting Phone avail. detection to Off under Dialing Options, described on page 91.
•
If you have a caller ID box, try removing it from the line since some models interfere with the DVR modem’s ability to make a call.
•
If you have a cordless telephone, fax machine, or computer modem connected to the same line, go to Messages & Setup, then
Settings, then Phone Setup, then “Edit phone settings.” Turn off
“Phone avail. detection.”
•
Your phone line might have too much line noise for a good connection. Try a shorter phone cord, or buy a line noise filter at a local
electronics store.