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Dell 1350cnw Color Laser Printer User's Guide - Page 291

Troubleshooting, Basic Printer Problems, Display Problems

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23 Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: • The power cable is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer. • When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between the printer and the network. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. Display Problems Problem Action After the printer is turned • Turn off the printer, wait for 10 seconds, and turn on on, the display on the the printer. operator panel is blank, keeps showing Please wait..., or the back light is not lit. • Self Test Message appears on the operator panel. When the test is completed, Ready to Print is displayed. Troubleshooting 287

Section	Page
Before Beginning	17
Notes, Notices, and Cautions	19
Dell™ 1350cnw Color Printer User's Guide	21
Finding Information	23
Product Features	27
About the Printer	29
Front View	29
Rear View	30
Space Requirements	30
Operator Panel	31
Securing the Printer	32
Ordering Supplies	32
Setting Up Printer (Printer Setup)	35
Connecting Your Printer	37
Connecting Printer to Computer or Network	38
Direct Connection	38
Network Connection	39
Turning On the Printer	40
Setting the IP Address	43
Assigning an IP Address (for IPv4 mode)	43
The Operator Panel	43
The Tool Box	45
Verifying the IP Settings	45
Printing and Checking the Printer Settings Page	46
The Operator Panel	46
The Tool Box	46
Loading Paper	49
Loading Print Media in the Multipurpose Feeder (MPF)	49
Loading Print Media in the Priority Sheet Inserter (PSI)	54
Installing Printer Drivers on Computers Running Windows	57
Identifying Printer Driver Pre-install Status (For Network Connection Setup)	57
The Operator Panel	57
The Tool Box	57
Disabling the firewall before installing your printer	58
Inserting the Drivers and Utility CD	58
Direct Connection Setup	59
For installing host-based printer driver	59
For installing XML Paper Specification (XPS) printer driver	59
Network Connection Setup	62
Network Printer Setup on a Local Network	62
Network Printer Setup on a Remote Network	67
Configuring Wireless Settings	73
Using Wizard Setup to Configure Wireless Settings	74
Using Advanced Setup to Configure Wireless Settings	76
Setting up a New Wireless Network Environment for Your Computer (When you need to setup your wireless connectivity with your computer)	85
Setting Up for Shared Printing	95
Point and Print	97
Peer-to-Peer	100
Installing Printer Drivers on Computers Running Macintosh	105
Installing the Drivers and Software	105
Adding a Printer on Mac OS X 10.5 or Later Version(s)	105
Adding a Printer on Mac OS X 10.4.11	107
Adding a Printer on Mac OS X 10.3.9	108
Using Your Printer	111
Dell Printer Configuration Web Tool	113
Overview	113
Using the Dell Printer Configuration Web Tool	115
Setting Up the Dell Printer Configuration Web Tool	116
Setting Up From Web Browser	117
Setting Up From Operator Panel	119
Page Display Format	119
Top Frame	119
Left Frame	121
Right Frame	122
Changing the Settings of the Menu Items	123
Details of the Menu Items	123
Printer Status	125
Printer Jobs	127
Printer Settings	128
Print Server Settings	138
Copy Printer Settings	156
Print Volume	157
Print Media Guidelines	159
Paper	159
Paper Characteristics	159
Recommended Paper	160
Unacceptable Paper	161
Selecting Paper	161
Selecting Preprinted Media and Letterhead	162
Printing on Letterhead	162
Loading Letterhead	163
Selecting Pre-Punched Paper	163
Envelopes	164
Labels	165
Storing Print Media	166
Identifying Print Media and Specifications	166
Supported Paper Sizes	166
Supported Paper Types	168
Paper Type Specifications	168
Loading Print Media	169
Capacity	169
Print Media Dimensions	169
Loading Print Media in the Multipurpose Feeder (MPF)	170
Loading Envelopes in the Multipurpose Feeder (MPF)	174
Loading Letterhead	177
Loading Print Media in the Priority Sheet Inserter (PSI)	177
Loading an Envelope in the Priority Sheet Inserter (PSI)	179
Loading Letterhead	182
Manual Duplex Printing (Windows Printer Driver Only)	183
When Using the Multipurpose Feeder (MPF)	183
When Using the Priority Sheet Inserter (PSI)	184
Using the Output Tray Extension	185
Operator Panel	187
Using the Operator Panel Buttons	187
Printing a Device Settings Page	188
The Operator Panel	188
The Tool Box	188
Printing	191
Tips for Successful Printing	191
Tips on Storing Print Media	191
Avoiding Paper Jams	191
Sending a Job to Print	191
Canceling a Print Job	192
Canceling From the Operator Panel	192
Canceling a Job From the Computer Running Windows	192
Printing a Report Page	193
Printing a Printer Settings Page	193
The Operator Panel	193
The Tool Box	193
Printer Settings	194
Using the Operator Panel to Change Printer Settings	194
Using the Tool Box to Change the Printer Settings	195
Adjusting the Language	196
Know Your Printer	199
Understanding the Tool Box Menus	201
Printer Settings Report	201
Printer Information	201
Menu Settings	202
Reports	204
TCP/IP Settings	204
Printer Maintenance	205
System Settings	205
Paper Density	207
Adjust BTR	207
Adjust Fuser	208
Color Registration Adjustment	209
Adjust Altitude	211
Reset Defaults	211
Non-Dell Toner	212
BTR Refresh Mode	212
TCP/IP Settings	213
Network Settings	213
Diagnosis	214
Chart Print	214
Machine Check	214
Environment Sensor Info	215
Developer Stir Mode	215
Refresh Mode	216
Resetting Defaults	216
Understanding the Printer Menus	219
Report/List	219
Admin Menu	220
Network	220
USB Settings	227
System Settings	227
Maintenance	230
Secure Settings	237
Panel Language	238
Panel Lock Function	238
Enabling the Panel Lock	238
Disabling the Panel Lock	239
Resetting Defaults	240
Understanding Your Printer Software	241
Windows®	241
Printer Status Window	241
Status Monitor Console	241
Dell Supplies Management System	241
Software Update	242
Quick Launch Utility	242
User Setup Disk Creating Tool	243
Macintosh®	244
Status Monitor Widget	244
Understanding Printer Messages	249
Printing with Web Services on Devices (WSD)	255
Adding Roles of Print Services	255
Printer Setup	256
Installing a Printer Driver Using the Add Printer Wizard	256
Specifications	259
Operating System Compatibility	259
Power Supply	259
Dimensions	260
Memory	260
Page Description Language (PDL)/Emulation, Operating System, and Interface	260
MIB Compatibility	260
Environment	261
Cables	262
Maintaining Your Printer	263
Maintaining Your Printer	265
Determining the Status of Supplies	265
Conserving Supplies	265
Storing Print Media	266
Storing Consumables	266
Replacing Toner Cartridges	267
Removing the Toner Cartridges	267
Installing a Toner Cartridge	268
Cleaning Inside the Printer	270
Cleaning the Color Toner Density (CTD) Sensor	273
Adjusting Color Registration	274
Performing Auto Correct	275
Printing the Color Registration Chart	275
Determining Values	276
Entering Values	277
Clearing Jams	281
Avoiding Jams	281
Identifying the Location of Paper Jams	282
Clearing Paper Jams From the Front of the Printer	283
Clearing Paper Jams From the Back of the Printer	284
Clearing Paper Jams From the Output Tray	286
Troubleshooting	289
Troubleshooting	291
Basic Printer Problems	291
Display Problems	291
Printing Problems	292
Print Quality Problems	294
The output is too light	294
Toner smears or print comes off/Stain on back side	295
Random spots/Blurred images	296
The entire output is blank	297
Streaks appear on the output	298
Pitched color dots	298
Vertical blanks	298
Mottle	299
Ghosting	299
Fog	301
Bead-Carry-Out (BCO)	301
Auger mark	302
Wrinkled/Stained paper	303
The top margins is incorrect	304
Color registration is out of alignment	305
Protrudent / Bumpy paper	306
Noise	307
Jam	308
Misfeed jam	309
Multi-feed jam	310
Other Problems	311
Contacting Service	311
Appendix	313
Appendix	315
Dell Technical Support Policy	315
Online Services	315
Warranty and Return Policy	316
Recycling Information	316
Contacting Dell	316