Dell B2360DN Mono Laser User Guide
Dell B2360DN Mono Laser Manual
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- Dell B2360DN Mono Laser | User Guide - Page 1
B2360d-dn Laser Printer User's Guide May 2012 www.dell.com | support.dell.com Trademarks Information in this document is subject to change without notice. © 2012 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is - Dell B2360DN Mono Laser | User Guide - Page 2
...19 Attaching cables...20 Setting up the printer software...21 Networking...23 Verifying printer setup...28 Loading paper and specialty media trays...39 Paper and specialty media guide 42 Paper guidelines...42 Using specialty media...44 Storing paper...46 Supported paper sizes, types, and - Dell B2360DN Mono Laser | User Guide - Page 3
/Ports menu...63 Security menu...70 Settings menu...72 Saving money and the environment 83 Saving paper and toner...83 Saving energy...83 Recycling...86 Securing the printer 87 Using the security lock feature...87 Statement of Volatility...87 Erasing volatile memory...88 Erasing non‑volatile - Dell B2360DN Mono Laser | User Guide - Page 4
flap. [23y.xx 109 Jam, tray [x] [24y.xx]...111 Jam, MP feeder [250.xx]...111 Troubleshooting 113 Understanding the printer messages...113 Solving printer problems...121 Solving print problems...127 Embedded Web Server does not open 149 Contacting technical support...150 Appendix 151 Index...153 - Dell B2360DN Mono Laser | User Guide - Page 5
battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations. CAUTION-POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the - Dell B2360DN Mono Laser | User Guide - Page 6
set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS. - Dell B2360DN Mono Laser | User Guide - Page 7
solving problems Instructions for: • Connecting the printer to an Ethernet network • Troubleshooting printer connection problems Help using the printer software The latest supplemental information, updates, and technical support: • Documentation • Driver downloads • Product upgrades • Service call - Dell B2360DN Mono Laser | User Guide - Page 8
? • Software and Drivers-Certified drivers for my printer and installers for Dell printer software • Readme files-Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians • Supplies and accessories for my printer • Replacement cartridges • Safety - Dell B2360DN Mono Laser | User Guide - Page 9
-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can configure your printer by adding one optional 550‑sheet tray. For instructions on installing the optional tray, see "Installing an optional tray" on page 19. - Dell B2360DN Mono Laser | User Guide - Page 10
Learning about the printer 10 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 Standard 250‑sheet tray 7 Optional 550‑sheet tray 8 50‑sheet multipurpose feeder 9 Front door - Dell B2360DN Mono Laser | User Guide - Page 11
is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen. View printing options as well as status and error messages. 3 Sleep button Enable Sleep mode or Hibernate mode. Notes: • Pressing any hard button - Dell B2360DN Mono Laser | User Guide - Page 12
status Indicator light Off Blinking green Solid green Blinking red Printer status The printer is off or in Hibernate mode. The printer is warming up, processing data, or printing. The printer is on, but idle. The printer requires user intervention. Sleep button light color and its corresponding - Dell B2360DN Mono Laser | User Guide - Page 13
Learning about the printer 13 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter. The Embedded Web Server page appears. - Dell B2360DN Mono Laser | User Guide - Page 14
CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell B2360DN Mono Laser | User Guide - Page 15
CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell B2360DN Mono Laser | User Guide - Page 16
it clicks into place. 1 2 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available - Dell B2360DN Mono Laser | User Guide - Page 17
card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the - Dell B2360DN Mono Laser | User Guide - Page 18
against the controller board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available - Dell B2360DN Mono Laser | User Guide - Page 19
CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell B2360DN Mono Laser | User Guide - Page 20
, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available - Dell B2360DN Mono Laser | User Guide - Page 21
printer in place. * These ports are available only in select printer models. Setting up the printer software Installing the printer software Note: If you installed the printer dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. b - Dell B2360DN Mono Laser | User Guide - Page 22
settings for individual print jobs. • This utility is supported only in select printer models. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use. For Windows users - Dell B2360DN Mono Laser | User Guide - Page 23
Supplies > Driver 2 Add any installed hardware options, and then click OK. Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. To install the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set - Dell B2360DN Mono Laser | User Guide - Page 24
access for computers on a different subnet than the printer. 3 Install the printer driver on the computer. a Insert the Software and Documentation CD, and then double‑click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then - Dell B2360DN Mono Laser | User Guide - Page 25
working properly. Make sure you have the following information before setting up the printer on a wireless network: • SSID-The SSID is also referred to as documentation that came with the access point, or contact your system support person. - To find the WPA/WPA2 preshared key/passphrase for the - Dell B2360DN Mono Laser | User Guide - Page 26
wireless network. • Add a printer to an existing ad hoc network. • Change the wireless settings after installation. • Install the printer on additional network computers. Installing the Wireless Setup Utility 1 Go to the Dell Support Web site at http://support.dell.com. 2 Download the latest - Dell B2360DN Mono Laser | User Guide - Page 27
Go to the Dell Support Web site at http://support.dell.com. 2 Download the latest Wireless Setup Assistant application. 3 Double‑click the downloaded software installer package. 4 Follow the instructions on the computer screen. Launching the Wireless Setup Assistant Notes: • Make sure the printer is - Dell B2360DN Mono Laser | User Guide - Page 28
is "Connected". For more information, see the "Verifying printer setup" section of the User's Guide. Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly. Note: If you have - Dell B2360DN Mono Laser | User Guide - Page 29
This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Reports > > Network Setup Page > Note: If may be malfunctioning. Consult your system support person for a solution, and then print another network setup page. - Dell B2360DN Mono Laser | User Guide - Page 30
must be manually set for all supported in the optional tray is 183 x 210 mm (7.2 x 8.3 inches). From the printer control panel, navigate to: > Paper Menu > > Universal Setup > Specify the paper height and width 1 From the printer control panel, navigate to: > Units of Measure > > select the unit - Dell B2360DN Mono Laser | User Guide - Page 31
the bin as it stacks. To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until - Dell B2360DN Mono Laser | User Guide - Page 32
Loading paper and specialty media 32 2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading. - Dell B2360DN Mono Laser | User Guide - Page 33
position for the size of the paper you are loading. 1 2 3 Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length - Dell B2360DN Mono Laser | User Guide - Page 34
forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. the maximum paper fill indicator located on the side of the width guide. - Dell B2360DN Mono Laser | User Guide - Page 35
Loading paper and specialty media 35 6 Insert the tray. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. - Dell B2360DN Mono Laser | User Guide - Page 36
Loading paper and specialty media 36 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead. 1 Open the - Dell B2360DN Mono Laser | User Guide - Page 37
, and then move the guides for the paper you are loading. 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex - Dell B2360DN Mono Laser | User Guide - Page 38
and specialty media 38 • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. • Load letterhead faceup with the top edge - Dell B2360DN Mono Laser | User Guide - Page 39
specialty media loaded in the multipurpose feeder. Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer will link those trays. When one linked tray becomes empty, paper will feed from the next linked tray. It is recommended to give all unique - Dell B2360DN Mono Laser | User Guide - Page 40
occur if settings are not properly configured. Configuring a custom paper type name Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP - Dell B2360DN Mono Laser | User Guide - Page 41
the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page type under the paper type column. 4 Click Submit. Using the printer settings on the computer Depending on your operating system, access the Paper menu using - Dell B2360DN Mono Laser | User Guide - Page 42
lb) or heavier paper. Note: Two‑sided printing is supported only for 60-90‑g/m2 (16-24‑lb) bond can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner - Dell B2360DN Mono Laser | User Guide - Page 43
problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid paper jams - Dell B2360DN Mono Laser | User Guide - Page 44
guide 44 Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner problems in any laser printer - Dell B2360DN Mono Laser | User Guide - Page 45
cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: supported. When printing on labels: • Use labels designed specifically for laser printers. contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties. - Dell B2360DN Mono Laser | User Guide - Page 46
driver edge, and then use a non‑oozing adhesive. • Portrait orientation is recommended, especially when printing bar codes. Tips on using letterhead • Use letterhead designed specifically for laser printers the transparencies to prevent print quality problems. • Before loading transparencies, flex, - Dell B2360DN Mono Laser | User Guide - Page 47
on card stock and labels, see the Card Stock & Label Guide. Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper size Standard tray Optional 550‑sheet Multipurpose feeder - Dell B2360DN Mono Laser | User Guide - Page 48
Paper and specialty media guide 48 Paper size Standard tray Optional 550‑sheet Multipurpose feeder Duplex mode tray software application. 2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported only in the optional 550 - Dell B2360DN Mono Laser | User Guide - Page 49
Paper and specialty media guide 49 Paper type Letterhead 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to - Dell B2360DN Mono Laser | User Guide - Page 50
the paper loaded, or select the appropriate tray or feeder. 3 Click Print. Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The - Dell B2360DN Mono Laser | User Guide - Page 51
you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness setting. 4 Click Submit. Using the printer settings on the computer Depending on your operating system, adjust the - Dell B2360DN Mono Laser | User Guide - Page 52
folder. a Click , or click Start and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK. 2 Double‑click the printer icon. 3 Select the print job you want to cancel. 4 Click Delete. For Macintosh users 1 From the Apple Menu, navigate to either - Dell B2360DN Mono Laser | User Guide - Page 53
Standard Network or Network [x]. 3 The menu items in this menu appear only in network printers or printers connected to print servers. Paper menu Default Source menu Use Default Source Tray [x] MP Feeder Manual Paper Manual Envelope To Set a default paper source for all print jobs. Notes: • Tray - Dell B2360DN Mono Laser | User Guide - Page 54
Understanding the printer menus 54 Paper Size/Type menu Use To Tray [x] Size A4 A5 tray is empty, the print job continues using the linked tray. • The A6 paper size is supported only in Tray 1 and the multipurpose feeder. Tray [x] Type Plain Paper Transparency Recycled Labels Bond Letterhead - Dell B2360DN Mono Laser | User Guide - Page 55
Understanding the printer menus 55 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL - Dell B2360DN Mono Laser | User Guide - Page 56
the printer menus 56 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. Manual Paper - Dell B2360DN Mono Laser | User Guide - Page 57
Manual First To Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the default paper source. • Manual appear only if card stock is supported. Specify the relative texture of the - Dell B2360DN Mono Laser | User Guide - Page 58
Understanding the printer menus 58 Use Labels Texture Smooth Normal Rough Bond Texture Smooth Normal Rough Envelope Texture Smooth Normal Rough Rough Envelope of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only if the custom type is supported. - Dell B2360DN Mono Laser | User Guide - Page 59
Understanding the printer menus 59 Paper Weight menu Use Plain Weight Light Normal Heavy Card Stock Weight Light Normal Heavy Transparency Weight Light Normal Heavy Recycled Weight Light - Dell B2360DN Mono Laser | User Guide - Page 60
the printer menus factory default setting. • The options appear only when the custom type is supported. Paper Loading menu Use To Recycled Loading Duplex Off Determine and set two sent through the duplex unit, including one‑sided jobs. • Off is the factory default setting for all the - Dell B2360DN Mono Laser | User Guide - Page 61
If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs. • Off is the factory default setting for the Local Printer Settings Utility. Notes: • Paper is the factory default setting for Custom Type [x]. • The specialty media type must be supported in the - Dell B2360DN Mono Laser | User Guide - Page 62
units of measure. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Set the portrait width. Notes: • If the width exceeds the maximum, then the printer longest edge is shorter than the maximum width supported in the tray. To Print a report - Dell B2360DN Mono Laser | User Guide - Page 63
asset information, such as serial number and model name. Network/Ports menu The menus in this section only appear in network printers or printers connected to print servers. Active NIC menu Use Active NIC Auto [list of available network cards] To Notes: • Auto is the factory default setting - Dell B2360DN Mono Laser | User Guide - Page 64
is the factory default setting. • The value can be changed in 1‑KB increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off. • To increase the maximum size range for the - Dell B2360DN Mono Laser | User Guide - Page 65
: This menu is available only in network printers or printers connected to print servers. Use To Set or change the current TCP/IP address. Note: Manually setting the IP address sets the "Enable DHCP" and "Enable RARP" to Off on systems that support BOOTP and RARP. Netmask Gateway View or change - Dell B2360DN Mono Laser | User Guide - Page 66
using File Transfer Protocol. Note: Yes is the factory default setting. Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. View or change the current WINS server address - Dell B2360DN Mono Laser | User Guide - Page 67
. View Address* View the current IPv6 addresses. View Router Address* View the current router address. Enable DHCPv6 On Off Enable DHCPv6 in the printer. Note: On is the factory default setting. * These settings can be changed only from the Embedded Web Server. Wireless menu Note: This menu - Dell B2360DN Mono Laser | User Guide - Page 68
Understanding the printer menus 68 Use To Activate Yes No Enable or disable AppleTalk support. Note: Yes is the factory default setting. SmartSwitch On Off NPA Mode On Off Auto To Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it - Dell B2360DN Mono Laser | User Guide - Page 69
increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port. SMTP - Dell B2360DN Mono Laser | User Guide - Page 70
Delete now Do not delete To Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, connect a flash drive to the printer. • You can also download the audit log from the Embedded Web Server, and then save it on your computer. Specify whether - Dell B2360DN Mono Laser | User Guide - Page 71
end times associated with the printer Time Zone setting. Note: On is the factory default setting. Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Notes: • On is the factory default setting. • Enable NTP is automatically set to Off if you manually set the date and - Dell B2360DN Mono Laser | User Guide - Page 72
not show estimates Eco-Mode Off Energy Energy/Paper Paper 72 To Set the language of the text appearing on the printer display. Note: Not all languages are available for all printers, and you may need to install special hardware for those languages to appear. View the estimates of the supplies on - Dell B2360DN Mono Laser | User Guide - Page 73
country or region selection screen, the default becomes No. Specify the unit of measurement for paper sizes. Notes: • US is the factory or region selection in the initial setup wizard. Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. - Dell B2360DN Mono Laser | User Guide - Page 74
the print job. Notes: • "90 sec" is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL emulation. This setting has no - Dell B2360DN Mono Laser | User Guide - Page 75
default settings. Notes: • Do Not Restore is the factory default setting. Do Not Restore retains the user‑defined settings. • Restore Now sets all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted. Downloads stored in the - Dell B2360DN Mono Laser | User Guide - Page 76
factory default setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting. This setting affects only pages printed - Dell B2360DN Mono Laser | User Guide - Page 77
Understanding the printer menus 77 Finishing menu Use Sides (Duplex) 1 sided 2 sided Duplex Binding Long Edge Short Edge Copies 1-999 Blank Pages Do Not Print Print Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Separator - Dell B2360DN Mono Laser | User Guide - Page 78
None Solid Quality menu Use Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Off Fonts Horizontally Vertically Both directions Isolated Toner Darkness 1-10 To Print multiple‑page images on one side of a paper. Notes: • Off is the factory default setting. • The number - Dell B2360DN Mono Laser | User Guide - Page 79
images. Note: Auto is the factory default setting. Adjust the printed output either by lightening or darkening it. You can conserve toner in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and - Dell B2360DN Mono Laser | User Guide - Page 80
Understanding the printer menus 80 XPS menu Use Print Error Pages Off On PostScript menu Use Print PS Error factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, and D for Download. - Dell B2360DN Mono Laser | User Guide - Page 81
symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are the Paper Size and Orientation you want before setting Lines per Page. Set the printer to print on A4‑size paper. Notes: • 198 mm is the factory - Dell B2360DN Mono Laser | User Guide - Page 82
Understanding the printer menus 82 Use PCL Emulation Settings Auto CR after LF On Off PCL Emulation Settings Auto LF after CR On Off Tray Renumber Assign MP Feeder Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Env Off None 0-199 Tray Renumber View - Dell B2360DN Mono Laser | User Guide - Page 83
page 83. Conserving supplies There are a number of ways you can reduce the amount of paper and toner you use when printing. You can: Use both sides of the paper If your printer model supports duplex printing, you can control whether print appears on one or two sides of the paper by selecting - Dell B2360DN Mono Laser | User Guide - Page 84
Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a document is ready to print. You may notice - Dell B2360DN Mono Laser | User Guide - Page 85
waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP - Dell B2360DN Mono Laser | User Guide - Page 86
(Windows only) • Access the Schedule Power Modes menu using the Local Printer Settings Utility. Recycling Recycling Dell products To return Dell products for recycling: 1 Visit our Web site at www.dell.com/recycle. 2 Select your country or region. 3 Follow the instructions on the computer screen. - Dell B2360DN Mono Laser | User Guide - Page 87
following circumstances: • The printer is being decommissioned. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to - Dell B2360DN Mono Laser | User Guide - Page 88
printer. Erasing non‑volatile memory 1 Turn off the printer. 2 From the printer control panel, hold down and the right arrow button while turning the printer then press . The printer will restart several printer will perform a power‑on reset, and then return to normal operating mode. Finding printer - Dell B2360DN Mono Laser | User Guide - Page 89
using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Device Status > More Details. Using the printer control panel From the printer control panel, navigate to: > Reports > > Device Statistics > Note: You can view the status of parts and supplies in the "Supply - Dell B2360DN Mono Laser | User Guide - Page 90
consumption. Consider the variable level of accuracy before purchasing or Average continuous black declared cartridge yield in accordance with printer program folder from the list. 3 Select your printer, and then navigate to: Dell Printer Home > Maintenance > Order supplies 4 From the Order Printer - Dell B2360DN Mono Laser | User Guide - Page 91
80% • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. - Dell B2360DN Mono Laser | User Guide - Page 92
Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems - Dell B2360DN Mono Laser | User Guide - Page 93
Maintaining the printer 93 Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Lift the blue handle, and then pull the imaging unit out of the printer. - Dell B2360DN Mono Laser | User Guide - Page 94
to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side - Dell B2360DN Mono Laser | User Guide - Page 95
95 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door. Moving the printer Before moving the printer CAUTION-POTENTIAL INJURY: Before moving the printer, follow these guidelines to - Dell B2360DN Mono Laser | User Guide - Page 96
precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe - Dell B2360DN Mono Laser | User Guide - Page 97
icon in the system tray. Notes: • This feature is available only in Windows XP or later. • Make sure bidirectional communication support is in place so the printer and computer can communicate. Disabling Status Messenger 1 From the system tray, right click the Status Messenger icon. 2 Select Exit - Dell B2360DN Mono Laser | User Guide - Page 98
The virtual display works as an actual display would work on a printer control panel. Viewing reports You can view some reports from the Embedded selectable alerts. Notes: • Selectable alerts can be set on the toner cartridge and imaging unit. • All selectable alerts can be set for nearly low, low, - Dell B2360DN Mono Laser | User Guide - Page 99
Modifying confidential print settings Note: This feature is available only in network printers or printers connected to print servers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu - Dell B2360DN Mono Laser | User Guide - Page 100
, create a Personal Identification Number (PIN), and then assign the PIN to each menu. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers - Dell B2360DN Mono Laser | User Guide - Page 101
Managing the printer 101 If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the last digit of the PIN, make sure to press three seconds. on the printer control panel for more than - Dell B2360DN Mono Laser | User Guide - Page 102
indicator. • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. - Dell B2360DN Mono Laser | User Guide - Page 103
display. Open the doors, covers, and trays indicated on the display to remove the jam. Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output stack for - Dell B2360DN Mono Laser | User Guide - Page 104
paper. 6 Front door Jam, front door. [20y.xx] Open the front door, and then remove the toner cartridge, imaging unit, and jammed paper. Jam, front door [20y.xx] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to - Dell B2360DN Mono Laser | User Guide - Page 105
105 2 Pull the toner cartridge out using the handle. 3 Lift the blue handle, and then pull out the imaging unit from the printer. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 4 Place the imaging unit aside on a flat - Dell B2360DN Mono Laser | User Guide - Page 106
5 Lift the blue flap in front of the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside - Dell B2360DN Mono Laser | User Guide - Page 107
Clearing jams 107 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, press to clear the message and continue - Dell B2360DN Mono Laser | User Guide - Page 108
on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the rear and front doors. 5 From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.xx] 1 Firmly grasp the jammed paper on each side, and then - Dell B2360DN Mono Laser | User Guide - Page 109
panel, press to clear the message and continue printing. Jam, pull tray 1. Push down blue flap. [23y.xx] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull the tray out completely. - Dell B2360DN Mono Laser | User Guide - Page 110
the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Insert the tray. 5 From the printer control panel, press to clear the message and continue printing. - Dell B2360DN Mono Laser | User Guide - Page 111
jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the printer control panel, press to clear the message and continue printing. Jam, MP feeder [250.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on - Dell B2360DN Mono Laser | User Guide - Page 112
, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the printer control panel, press to clear the message and continue printing. - Dell B2360DN Mono Laser | User Guide - Page 113
Format Flash > > Yes > Cartridge, imaging unit mismatch [41.xy] 1 Check if the toner cartridge and imaging unit are both MICR or non-MICR supplies. Note: For the list of supported supplies, contact the place where you purchased the printer. 2 Change the toner cartridge or imaging unit so that both - Dell B2360DN Mono Laser | User Guide - Page 114
Troubleshooting 114 Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace a toner cartridge very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, press on the printer control panel to clear the message and continue - Dell B2360DN Mono Laser | User Guide - Page 115
low [84.xy] If necessary, press on the printer control panel to clear the message and continue printing. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User's Guide. - Dell B2360DN Mono Laser | User Guide - Page 116
Troubleshooting 116 If necessary, press on the printer control panel to clear the message and continue printing. Insert tray [x] Insert the indicated tray into the printer. Load [paper source] with [custom type name] [orientation] Try one or more of the following: • Load the tray or feeder with - Dell B2360DN Mono Laser | User Guide - Page 117
control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. Load MP feeder with [custom string] [orientation] Try one - Dell B2360DN Mono Laser | User Guide - Page 118
the printer manually overrides printer control panel, press to clear the message and continue printing. • Reduce the number and size of fonts, the number and complexity of images printer, then wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer - Dell B2360DN Mono Laser | User Guide - Page 119
then turn the printer back on. • Update the network firmware in the printer or the print server. For more information, contact technical support. Non‑Dell [supply type], see User's Guide [33.xy] Note: The supply type can either be a toner cartridge or imaging unit. The printer has detected a non - Dell B2360DN Mono Laser | User Guide - Page 120
not have a replacement cartridge, then see the "Ordering supplies" section of the User's Guide or visit our Web site. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came - Dell B2360DN Mono Laser | User Guide - Page 121
the imaging unit. Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note - Dell B2360DN Mono Laser | User Guide - Page 122
Troubleshooting 122 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or - Dell B2360DN Mono Laser | User Guide - Page 123
step 12. Install the correct printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact technical support. Is the printer working? Printer display is blank Action Step - Dell B2360DN Mono Laser | User Guide - Page 124
available options in the printer driver" on page 22. Manually add the internal option in the printer driver. Is the internal option available in the printer driver? Step 5 a Check if the internal option is selected. The problem is solved. Contact technical support. Note: From the application - Dell B2360DN Mono Laser | User Guide - Page 125
the tray available in the printer driver? Step 5 Check if the option is selected. a From the application you are using, select the option. For Mac OS X version 9 users, make sure the printer is set up in Chooser. b Resend the print job. The problem is solved. Contact technical support. Is the tray - Dell B2360DN Mono Laser | User Guide - Page 126
Troubleshooting 126 Paper feed problems Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size - Dell B2360DN Mono Laser | User Guide - Page 127
Troubleshooting 127 Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the printer control panel, navigate to: Yes No The problem is solved. Contact technical support. > Settings > > General Settings > > Print Recovery > >Jam Recovery > 2 Press the arrow buttons until On or - Dell B2360DN Mono Laser | User Guide - Page 128
" on page 21. Note: For more information, visit http://support.dell.com. b Resend the print job. The problem is solved. Contact technical support. Do the jobs print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the - Dell B2360DN Mono Laser | User Guide - Page 129
take long? Step 3 Change the environmental settings. From the printer control panel, navigate to: > Settings > > General Settings > Install additional printer memory. For more information, contact technical > Eco‑Mode > select support. The problem is solved. a setting > Note: When using the Eco - Dell B2360DN Mono Laser | User Guide - Page 130
Check if the trays are not linked. b Resend the print job. The problem is solved. Contact technical support. Did the job print from the correct tray or on the correct paper? Incorrect characters print Action Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the - Dell B2360DN Mono Laser | User Guide - Page 131
depending on your printer model, Yes No The problem is solved. Go to step 2. select or Submit. c Resend the print job. Did the file print correctly? Step 2 a Check the original file for manual page breaks. b Resend the print job. The problem is solved. Contact technical support. Did the file - Dell B2360DN Mono Laser | User Guide - Page 132
Troubleshooting 132 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: > Reports > > Print Fonts > 2 Press - Dell B2360DN Mono Laser | User Guide - Page 133
problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Is the printer still printing blank pages? Step 2 Go to step 3. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit - Dell B2360DN Mono Laser | User Guide - Page 134
the imaging unit. Contact technical support. 1 Remove the toner cartridge. 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and - Dell B2360DN Mono Laser | User Guide - Page 135
the imaging unit, and then resend the print job. Contact technical support. Do shadow images still appear on prints? No Load paper with the correct paper type and weight in the tray. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. The problem - Dell B2360DN Mono Laser | User Guide - Page 136
Troubleshooting 136 Action Step 2 Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality - Dell B2360DN Mono Laser | User Guide - Page 137
Preferences or from the Print dialog. b Resend the print job. Yes No The problem is solved. Contact technical support. Are the margins correct? Paper curl Action Yes Step 1 Go to step 2. Move the width and length guides in the tray to the correct positions for the size of the paper loaded - Dell B2360DN Mono Laser | User Guide - Page 138
to match the paper loaded in the tray. Go to step 6. The problem is solved. Do print irregularities still appear? Step 6 Replace the imaging unit, and then resend the print job. Do print irregularities still appear? Contact technical support or your Dell printer dealer. The problem is solved. - Dell B2360DN Mono Laser | User Guide - Page 139
step 2. Is the distance between defects equal to one of the listed measurements? Step 2 Replace the imaging unit, and then resend the print job. Contact technical support or your Dell printer dealer. Do the repeating defects still appear? No 1 Check if the distance between the defects equal to - Dell B2360DN Mono Laser | User Guide - Page 140
From the printer control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Go to step 5. Go to step 6. The problem is solved. Is the print still too dark? Step 6 Replace the imaging unit, and then resend the print job. Contact technical support - Dell B2360DN Mono Laser | User Guide - Page 141
Troubleshooting 141 Print is too light Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. b Resend the print job. No The problem is solved. Is the print still too light? Step 2 Go to - Dell B2360DN Mono Laser | User Guide - Page 142
Troubleshooting 142 Action Yes Step 6 Go to step 7. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. - Dell B2360DN Mono Laser | User Guide - Page 143
Troubleshooting 143 Printer is printing solid black pages Action Yes Step 1 Go to step 2. a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended - Dell B2360DN Mono Laser | User Guide - Page 144
3. From the printer control panel, set imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit - Dell B2360DN Mono Laser | User Guide - Page 145
Troubleshooting the printer control imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit - Dell B2360DN Mono Laser | User Guide - Page 146
Troubleshooting Action Step 5 Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? Horizontal voids appear on prints Leading edge 146 Yes Contact technical support or your Dell printer dealer. No The problem is solved. Trailing edge Action Step 1 - Dell B2360DN Mono Laser | User Guide - Page 147
more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Contact technical support. Note: The laser scanning unit may be defective. The problem is solved. Do vertical voids appear on prints? - Dell B2360DN Mono Laser | User Guide - Page 148
Troubleshooting 148 Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Do toner specks appear on prints? Yes Contact technical support. No The problem is solved. Toner rubs off ABC DEF Leading edge Trailing edge Action Yes No Step 1 Go to step - Dell B2360DN Mono Laser | User Guide - Page 149
Troubleshooting 149 Embedded Web Server does not open Action Step 1 a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Yes No The problem is solved. Go to step 2. Does the Embedded Web Server open? Step 2 Make sure the printer IP address is - Dell B2360DN Mono Laser | User Guide - Page 150
When you call technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and the service tag number or express service code. For more information - Dell B2360DN Mono Laser | User Guide - Page 151
Appendix 151 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original - Dell B2360DN Mono Laser | User Guide - Page 152
152 Warranty and Return Policy Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide. - Dell B2360DN Mono Laser | User Guide - Page 153
printer 9 Configure MP menu 57 configuring multiple printers 99 supply notifications, imaging unit 98 supply notifications, toner cartridge troubleshooting printer printers 99 functions 12 modifying confidential print settings 99 problem accessing 149 using 12 Embedded Web Server Administrator's Guide - Dell B2360DN Mono Laser | User Guide - Page 154
85 I imaging unit replacing 93 Imaging unit low [84.xy] 115 Imaging unit nearly low [84.xy] 115 Imaging unit very low, [x] estimated pages remain [84.xy] 115 Insert tray [x] 116 installing optional tray 19 installing an optional card 17 installing optional tray 19 installing printer on a network - Dell B2360DN Mono Laser | User Guide - Page 155
page printing 29 Non‑Dell [supply type], see User's Guide [33.xy] 119 30 paper types duplex support 48 supported by printer 48 where to load printer control panel 51 canceling, from computer 52 print quality troubleshooting blank pages 132 characters have jagged edges 132 clipped pages or images - Dell B2360DN Mono Laser | User Guide - Page 156
[84.xy] 120 Replace unsupported cartridge [32.xy] 121 Replace unsupported imaging unit [32.xy] 121 Too many trays. Remove some. [58] 121 printer options troubleshooting internal option is not detected 124 tray problems 125 printer problems, solving basic 122 Printer restart. Check last job. 120 - Dell B2360DN Mono Laser | User Guide - Page 157
linking 39 loading 31 unlinking 39 troubleshooting cannot open Embedded Web Server 149 checking an unresponsive printer 122 contacting technical support 150 solving basic printer problems 122 troubleshooting, display printer display is blank 123 troubleshooting, paper feed message remains after jam - Dell B2360DN Mono Laser | User Guide - Page 158
Index 158 updating options in printer driver 22 USB port 20 using Wireless Setup Assistant 27 Wireless Setup Utility 26 using Hibernate mode 84 using Schedule Power Modes 86 using the Embedded
Dell B2360d-dn Laser Printer
User's Guide
May 2012
www.dell.com | support.dell.com
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