HP 6310 User Guide

HP 6310 - Officejet All-in-One Color Inkjet Manual

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  • HP 6310 | User Guide - Page 1
    HP Officejet 6300 All-in-One series User Guide
  • HP 6310 | User Guide - Page 2
    HP Officejet 6300 All-in-One series User Guide
  • HP 6310 | User Guide - Page 3
    the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The Hewlett-Packard Company shall not be liable for incidental
  • HP 6310 | User Guide - Page 4
    All-in-One 21 Set your preferences 21 Connection information 22 Connect to a network 29 Fax setup ...33 4 Load originals and load paper 57 Load originals ...57 Choose papers for printing and copying 59 Load paper ...60 Avoid paper jams 65 5 Print from your computer 67 Print from a software
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    the Readme file 103 Setup troubleshooting 104 Operational troubleshooting 127 12 Order supplies 133 Order paper, or other media 133 Order print cartridges 133 Order accessories 134 Order other supplies 134 13 HP warranty and support 137 Warranty ...137 Get support and other information from
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    sending a fax from the HP All-in-One. This section describes the HP All-in-One hardware features and control panel functions. ● The HP All-in-One at a glance ● Control panel features ● Menu overview ● Text and symbols ● Use the software The HP All-in-One at a glance Label 1 2 3 4 5 6 Description
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    in-One, turn the device off, and then unplug the power cord. Menu in the Fax area: Presents the Fax Menu for selecting options. Redial/Pause: Redials the most recently dialed number, or insert a 3-second pause in a fax number. Speed Dial: Selects a speed dial number. 4 HP Officejet 6300 All-in-One
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    Starts a color fax. One-touch speed dial buttons: error a help window on your computer Scan: Starts a scan job and sends it to the destination you selected using the Scan scanning the proof sheet. Scan To: Presents the Scan To menu for selecting a scan HP Allin-One is sold. The button name is one of
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    service to use this feature. Auto Answer: When this button is lit, the HP All-in-One automatically answers incoming phone calls. When off, the HP All-in-One HP All-in-One display. ● Setup Menu ● Help Menu ● Fax Menu ● Copy Menu ● Scan HP bt450, Printer and PC Adapter with Bluetooth® Wireless
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    Overview 1. How Do I 2. Error Messages 3. Print Cartridges 4. Load Originals and Load Paper 5. General Troubleshooting 6. Network Troubleshooting 7. Use Fax Features 8. Use Scan Features 9. Get Support 0. Product Overview Fax Menu The following options are available when you press the Menu button
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    if you have a memory card plugged into one of the slots or a storage device connected at the front USB port. This enables you to scan a digital copy onto the memory card or storage device. HP Photosmart Microsoft PowerPoint Adobe Photoshop HP Photosmart Share Memory Device Photo Menu The following
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    the symbol and respond accordingly. For example, if you enter a dash in the fax number, the HP All-in-One will pause before dialing the remainder of the number. A pause is useful if you need to access an or phone number sequence, fax header information, and speed dial entries. User Guide 9
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    Use the software You can use the HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) to access many features not available from the control panel. The software is installed on your computer when you set up the HP All-in-One. For further information, see the Setup Guide that came
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    error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software; then reinstall the software. For more information, see the onscreen Help that came with the HP All-in-One. To open the HP Photosmart Mac
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    Chapter 1 Overview 12 HP Officejet 6300 All-in-One series
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    , that provide information about setting up and using the HP All-in-One. Sources of information HP Photosmart 2600 series printer User Guide Setup Guide The Setup Guide provides instructions for setting up your HP All-inOne and installing software. Make sure you follow the steps in the Setup
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    practical and creative things you can do with the HP Photosmart Software and the HP All-in-One. ● If you need further assistance or want to check for HP software updates, see the Troubleshooting and support topic. HP Photosmart Mac Help (Mac) ● The How Do I? topic provides access to animated videos
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    the specific information you need. To access the HP Photosmart Software Help on a Windows computer 1. In the HP Solution Center, click the tab for the HP All-in-One. 2. In the Device Support area, click Onscreen Guide or Troubleshooting. - If you click Onscreen Guide, a pop-up menu appears. You can
  • HP 6310 | User Guide - Page 19
    troubleshooting information about the HP All-in-One, open the Troubleshooting and support book, and then open the 6300 series Troubleshooting book. - The other books listed on the Contents tab provide information on using the HP Photosmart Software print". 16 HP Officejet 6300 All-in-One series
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    on the right side of the Help window displays the Help topic you select from one of the tabs on the left. Help topics include descriptive text, step-bystep instructions, and illustrations, if applicable. ● Topics button to return to the main page in the HP Photosmart Software Help. User Guide 17
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    information you need. To access the HP Photosmart Mac Help ➔ On the Help menu in the HP Photosmart Studio, choose HP Photosmart Mac Help. The HP Photosmart Mac Help appears. The following diagram highlights features for finding your way around the Help. 18 HP Officejet 6300 All-in-One series
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    step instructions, and illustrations, if applicable. ● Many topics in the HP Photosmart Mac Help include information about how to use a feature from the control panel on the HP All-in-One as well as from the HP Photosmart Mac Software. Use the scroll bars to the right of the display area User Guide
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    you click the video camera icon, the animation runs in a new window. Help toolbar The Help toolbar, shown below, contains buttons that click the Home button to access other sections of the HP Photosmart Mac Help. Find more information 1 Back / Forward 2 Home HP Officejet 6300 All-in-One series
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    you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for time are transmitted, along with your name and fax number, as part of the fax header. Finish setup User Guide 21
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    a USB cable ● Connect using Ethernet ● Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology ● Set Bluetooth security for the HP All-in-One ● Use a Bluetooth® connection to print from your computer ● Use printer sharing Finish setup 22 HP Officejet 6300 All-in
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    or router. All features are supported, including Webscan. Follow the instructions in the Setup Guide, and then see Connect to a network in this User Guide for further instructions. HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology One Bluetooth device or computer. Printing
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    Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology The HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology allows you to print images from most Bluetooth devices to the HP All-in-One without a cable connection. Simply insert the HP bt450 into the
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    the HP All-in-One to print. 3. Press OK to exit the Setup menu. Set Bluetooth security for the HP All-in-One You can enable printer security settings through the Bluetooth menu on the HP requires authentication. Passkey authentication is now set for the HP All-in-One. Finish setup User Guide 25
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    an HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology to the HP All-in-One. Windows users You must have Windows XP and either the Microsoft Bluetooth® Protocol Stack or the Widcomm Bluetooth® Protocol Stack installed in order to connect the HP All-in-One. It 26 HP Officejet 6300
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    the onscreen instructions to finish the installation. 8. Print as you would to any printer. To install and print using the Widcomm stack 1. Make sure that you have installed the HP All-in-One software on the computer. Note The purpose of installing the software is to make sure the printer driver is
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    Print as you would to any printer. Mac users You can connect the HP All-in-One to a Mac that has Bluetooth® built in, or you can install an external Bluetooth® adapter. To install and print using Bluetooth® 1. Make sure that you have installed the HP All-in-One software on the computer. 2. Attach an
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    network connection. Find troubleshooting information. Network setup troubleshooting Wired network setup This section describes how to connect the HP All-in-One to an Ethernet router, switch, or wireless router using an Ethernet cable and install the HP All-in-One software for a network connection
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    on the end. A phone connector has between 2 and 6 contacts. ❑ A desktop computer or laptop with a connection to the Ethernet or wireless router. Note The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet networks. If you are purchasing, or have purchased, a network interface card (NIC), make
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    , switch, or wireless router. Finish setup 4. Once you have connected the HP All-in-One to the network, install the software as described in the next section. Install the software for a network connection Use this section to install the HP All-in-One software on a Windows or Mac computer connected
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    with the HP All-in-One into the CD-ROM drive on your Mac. 3. Double-click the HP All-in-One installer icon. 4. In the Authenticate dialog, enter the Administrator password used to access your Mac or network. The installer software looks for HP All-in-One devices. Finish setup 32 HP Officejet 6300
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    Panel and delete the printers from the previous USB installation. For more information, see: ● Connect the HP All-in-One to the network ● Install the software for a network connection Fax setup After completing all the steps in the Setup Guide, use the instructions in this section to complete
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    Utility (Mac) through the software you installed with the HP All-in-One. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup. Set up the HP All-in-One for faxing Before you begin setting up the HP All-in-One for
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    services (if any) share the same phone line with the HP All-in-One HP All-in-One DSL) service through up the HP All-in-One with DSL. services digital network (ISDN) system? If you answered Yes, proceed directly to Case C: Set up the HP All-in-One service one phone line. When you subscribe to this service
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    the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes. Finish setup 36 HP Officejet 6300 All-in
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    calls received) (no voice calls received) DSL service (You answered Yes to question 1 only.) Case B: Set up the HP All- Case B: Set up the HP All- in-One with DSL in-One with DSL PBX or ISDN system (You answered voice/fax line with answering machine Not applicable. Finish setup User Guide 37
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    dial- Case K: Shared voice/fax up modem, and voice mail line with computer dial-up service modem and voice mail (You answered Yes to questions 4, 5, and 7 only.) Recommended on this phone line, set up the HP All-in-One as described in this section. Finish setup 38 HP Officejet 6300 All-in
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    . Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP All-in-One with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the
  • HP 6310 | User Guide - Page 43
    have other office equipment or services attached to this phone line, such as a distinctive ring service, answering machine, or voice one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN 40 HP Officejet
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    the "1-LINE" port To set up the HP All-in-One with a distinctive ring service 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One. User Guide 41
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    mail) on this phone line, set up the HP All-in-One as described in this section. Finish setup Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Telephone (optional) 42 HP Officejet 6300 All-in
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    might plug your phone directly on top of the HP All-in-One cable which has a wall plug attached to it. If you pick up the phone before the HP All-in-One answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. User Guide 43
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    HP Allin-One as described in this section. Note You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually on this line, set up the HP All-in-One as described in this section. 44 HP Officejet 6300 All-in
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    of the HP All-in-One. 3. Using the phone cord supplied in the box with the HP All-in-One, connect one end software is set to receive faxes to your computer automatically, turn off that setting. Note If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One
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    an e-mail or access the Internet. There are two different ways to set up the HP All-in-One with your computer based on the number of phone ports on your computer. Before you If your computer has two phone ports, set up the HP All-in-One as described below. Finish setup 46 HP Officejet 6300 All-in
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    HP All-in-One to connect to the "1- LINE" port To set up the HP All-in-One HP All-in- One. HP All-in-One. software is set to receive faxes to your computer automatically, turn off that setting. Note If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One
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    Chapter 3 6. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: - If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice
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    HP All-in-One. Note If you do not connect your answering machine directly to the HP Allin-One HP All-in-One. 3. Using the phone cord supplied in the box with the HP All-in-One, connect one telephone to the HP All-in-One. You can use on the HP All-in-One to the maximum number of rings supported by your
  • HP 6310 | User Guide - Page 53
    of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1- LINE" port 50 HP Officejet 6300
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    HP All-in- One. HP All-in-One. HP All-in-One. Note If you do not connect your answering machine directly to the HP Allin-One HP All-in-One. 4. Using the phone cord supplied in the box with the HP All-in-One, connect one software, the HP All-in-One HP All-in-One to the maximum number of rings supported
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    HP All-in-One as described in this section. Note You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually ports, set up the HP All-in-One as described below. Finish setup 52 HP Officejet 6300 All-in
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    HP All-in-One to connect to the "1- LINE" port To set up the HP All-in-One HP All-in- One. HP All-in-One. software is set to receive faxes to your computer automatically, turn off that setting. Note If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One
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    not. ● Turn on the Auto Answer setting if you want the HP All-in-One to answer faxes automatically. The HP All-in-One will answer all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming
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    fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the
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    necessary, resolve any problems found and rerun the test. Set the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the HP All-in-One. You can also set
  • HP 6310 | User Guide - Page 60
    printing and copying ● Load paper ● Avoid paper jams Load originals You can load an original for a copy, fax, or scan job in the automatic document feeder or on the glass. Originals that are loaded in the automatic document feeder will automatically be fed into the HP All-in-One. ● Load an original
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    , and then lift the lid on the HP All-in-One. 2. Load your original print side down in the right front corner of the glass. Tip For more help on loading an original, refer to the engraved guides along the edge of the glass. 58 HP Officejet 6300 All-in-One series Load originals and load paper
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    these papers. ● Extremely smooth, shiny, or coated papers not specifically designed for the HP All-in-One. They can jam the HP All-in-One or repel the ink. ● Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. User Guide 59
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    types of paper Load full-size paper You can load many types of letter, A4, or legal paper into the input tray of the HP Allin-One. To load full-size paper 1. Remove the output tray. Load originals and load paper 2. Slide the paper-width guide to its outermost position. 60 HP Officejet 6300 All
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    print side down. Slide the stack of paper forward until it stops. Caution Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be
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    loading photo paper. 4. Slide the paper-width guide inward against the photo paper until it stops. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 62 HP Officejet 6300 All-in-One series Load originals
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    than the top of the paper-width guide. Load originals and load paper 5. Replace the output tray. Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Note For specific details on
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    the input tray. 4. Slide the paper-width guide inward against the stack of envelopes until paper sizes and paper types are available with all the functions on the HP All-in-One. Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software
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    make sure that the labels are no more than two years old. Labels on older sheets might peel off when the paper is pulled through the HP All-in-One, causing subsequent paper jams. 2. Fan the stack of labels to make sure none of the pages are sticking together. 3. Place a stack of label sheets on
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    Chapter 4 Load originals and load paper 66 HP Officejet 6300 All-in-One series
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    film, or use special features. To print from a software application (Windows) 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. If you need to change settings, click the
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    size, orientation, or scaling percentage 1. From the File menu in your software application, choose Page Setup. 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to the paper size, orientation, and scaling percentage settings, and click OK. To change all other print settings
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    To stop a print job from the HP All-in-One ➔ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for printing to be cancelled. Print User Guide 69
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    Chapter 5 Print 70 HP Officejet 6300 All-in-One series
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    HP All-in-One properly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software that came with the HP All-in-One sending any faxes. Tip You can also send a fax manually from a phone or by using monitor dialing. These Guide 71
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    HP Allin-One. Note Do not use the keypad on the control panel of the HP All-in-One when manually sending a fax. You must use the keypad on your phone to dial the recipient's number. 3. If the recipient answers the telephone, you can engage in a conversation before sending your fax. 72 HP Officejet
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    do not enter your calling card PIN fast enough, the HP All-in-One might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a your original is loaded on the glass, and then press 1 to select Yes. User Guide 73
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    that is loaded in the HP All-in-One. If you have disabled the Automatic Reduction feature, the HP All-inOne prints the fax on two pages. ● Receive a fax manually ● Set up backup fax reception ● Reprint received faxes from memory Note If you installed a photo print cartridge for printing photos, you
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    to allow you to answer the incoming call before the HP All-in-One answers. Or, turn off the Auto Answer setting so that the HP All-in-One does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine
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    If an error condition occurs that prevents the HP All-inOne from printing (for example, the HP All-in-One runs out of paper), the HP All-in-One will stop reprint faxes in memory from the control panel 1. Make sure you have paper loaded in the input tray. 2. Press Setup. 3. Press 6, and then press 5.
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    up the HP All-in-One to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system error reports Print fax confirmation reports If you need printed confirmation that your faxes were successfully sent, follow these instructions
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    If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image error reports You can configure the HP All-in-One so that it automatically prints a report when there is an error during transmission or reception. To set the HP All-in-One to print fax error
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    HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper options are available: - Number of Copies - Copy Paper Size Copy User Guide 79
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    engraved guides along the edge of the glass. Copy 3. Press Start Copy Black or Start Copy Color. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo. Note You can remove the tab from the copy of your photo once the ink has completely dried. 80 HP Officejet
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    Tip If the output is not borderless set the paper type to Premium Photo, and then try making the copy again. Stop copying To stop copying ➔ Press Cancel on the control panel. Copy User Guide 81
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    Chapter 7 Copy 82 HP Officejet 6300 All-in-One series
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    . This section explains how to scan from the control panel of the HP All-in-One only. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must also be installed and running on your computer
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    USB cable, a list of destinations, including software applications, appears on the display. Skip to step 4. - If the HP All-in-One is network-connected, the Scan Menu appears on the display. Continue to the next step. 3. If the HP All-in-One is connected to one or more computers on a network, do the
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    safely remove a card only when the photo light is not blinking. Also, never insert more than one memory card at a time as this can also damage files on the memory cards. The HP All-in-One supports the memory cards described below. Each type of memory card can only be inserted in the appropriate
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    PictBridge mode or does not support PictBridge, you can still paper loaded in the HP All-inOne matches the setting on your camera. If the paper size setting on your camera is set to the default, the HP All-in-One uses the paper that is currently loaded in the input tray. Refer to the user guide
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    port. The HP All-in-One treats cameras in ● Print photos on the HP All-in-One ● Send photos and videos panel on the HP All-in-One to select photos and the appropriate slot on the HP All-in-One, or connect a storage device From the control panel on the HP All-in-One, you can only access the following
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    One, you can only access the following types of image files: JPEG, TIFF, MPEG-1, AVI, and Quicktime. To print other types of files, transfer the files from your memory card or storage device to your computer and use the HP Photosmart Software of your photos. 88 HP Officejet 6300 All-in-One series
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    proof sheet of the images on your memory card or storage device ● Complete the proof sheet ● Scan the proof sheet To print a proof sheet 1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a storage device to the front USB port. 2. In the Photo area, press Proof Sheet
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    or connected to the HP Allin-One when you scan that proof sheet. 3. In the Photo area, press Proof Sheet. The Proof Sheet Menu appears. 4. Press until Scan Proof Sheet appears, then press OK. The HP All-in-One scans the proof sheet and prints the selected photos. 90 HP Officejet 6300 All-in
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    your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top to prevent spotting. 4. Plug in the power cord, and then turn on the HP All-in-One. User Guide 91
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    strip inside the automatic document feeder 1. Turn off the HP All-in-One, and unplug the power cord. Note Depending how long the HP All-in-One is unplugged, the date and time might be erased. You There is a glass strip under the automatic document feeder. 92 HP Officejet 6300 All-in-One series
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    scrub the backing. 3. Dry the backing with a chamois or soft cloth. Caution Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous alcohol on the glass or exterior of the HP All-in-One, as this might damage the device. User Guide 93
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    print cartridge in the left slot. If the color bars do not appear as black, cyan, magenta and yellow, you might need to clean the print cartridges. If the problem is not resolved by cleaning the print cartridges, you might need to replace the print cartridges. 94 HP Officejet 6300 All-in-One
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    or clean a print cartridge, you should know the part names and how to handle the print cartridges. Maintain the HP All-in-One 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic
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    the display. You can also check the ink levels by using the software installed with the HP All-in-One. When you receive a low-ink warning message on the display, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you
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    the HP All-in-One 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges 4. Pull the print cartridge toward you out of its slot. 5. If you are removing the black print cartridge in order to install the photo print cartridge, store
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    . Recycle or discard the print cartridge alignment sheet. 12. Press OK. Align the print cartridges The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control 98 HP Officejet 6300 All-in
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    All-in-One panel or by using the software you installed with the HP All-in-One. Aligning the print cartridges ensures high-quality output. Note If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the
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    contacts. These can damage the print cartridge or the HP All-inOne. To clean the print cartridge contacts 1. Turn on the HP All-in-One and open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. 2. Wait until the print carriage is idle and silent, and then
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    (do not clean) 8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. User Guide 101
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    Chapter 10 Maintain the HP All-in-One 102 HP Officejet 6300 All-in-One series
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    to Programs or All Programs, pointing to HP, pointing to OfficeJet AllIn-One 6300 series, and then clicking Readme. ● From a Mac, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Troubleshooting User Guide 103
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    includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware, software, and fax setup. Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. The HP All-in-One
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    You can connect to any USB port on the back of your computer. Troubleshooting For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One. I received a message on the display to attach the control panel faceplate Solution This
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    Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your 106 HP Officejet 6300 All-in-One series
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    the On button to turn on the HP All-in-One. ● Make sure the print cartridges are installed. ● Make sure you have paper loaded in the input tray. ● Check that the HP All-in-One does not have a paper jam. ● Check that the print carriage is not jammed. Open the print cartridge door to access the print
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    then install the software you installed with the HP All-in-One again. For more information, see Uninstall and reinstall the software. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One. 108 HP Officejet 6300
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    a message on the display about a paper jam or a blocked carriage Solution If either a paper jam or blocked carriage error message appears on the display, there might be some packing material inside the HP All-in-One. Look inside the device, including the print cartridge door. The shipping lock might
  • HP 6310 | User Guide - Page 113
    appears (Windows) Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. You can also try installing HP Photosmart Essential instead. HP Photosmart
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    the uninstall utility provided when you installed the software that came with the HP All-in-One. For more information, see Uninstall and reinstall the software. Some of the buttons are missing in the HP Solution Center (Windows) If the essential icons (Scan Picture, Scan Document, and Send a Fax) do
  • HP 6310 | User Guide - Page 115
    to your computer until after you have reinstalled the software. 2. Press the On button to turn off the HP All-in-One. 3. On the Windows taskbar, click Start, Programs or All Programs, HP, OfficeJet All-In-One 6300 series, Uninstall. 4. Follow the onscreen instructions. 112 HP Officejet 6300 All-in
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    CD-ROM drive, and follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. 8. After the software is installed, connect the HP All-in-One to your computer. 9. Press the On button to turn the HP All-in-One on. After connecting and turning on
  • HP 6310 | User Guide - Page 117
    Guide that came with the HP All-in-One. To uninstall from a Mac 1. Disconnect the HP All-in-One from your Mac. 2. Double-click the Applications:Hewlett-Packard folder. 3. Double-click HP Uninstaller. Follow the onscreen instructions. 4. After the software is uninstalled, disconnect the HP All-in-One
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    the firewall software. Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer. Solution Temporarily disable the VPN before proceeding with the installation. Note The HP All-in-One functionality will be limited during VPN sessions. Troubleshooting Cause
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    reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), make sure the HP All-in-One
  • HP 6310 | User Guide - Page 120
    the back of the HP All-in-One. Note If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone. Troubleshooting User Guide 117
  • HP 6310 | User Guide - Page 121
    in the box with the HP All-in- One to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below. Troubleshooting 118 HP Officejet 6300 All-in
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    Dial Tone Detection" test failed Solution ● Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection
  • HP 6310 | User Guide - Page 123
    out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. - If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try Troubleshooting 120 HP Officejet 6300 All-in
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    time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter
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    see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-in-One will not send or receive a fax until the error condition is resolved. ● The phone line connection
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    , USA, Venezuela, and Vietnam. ● Make sure the telephone you use to initiate the fax call is connected directly to the HP All-in-One. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the HP All-in-One, as shown below. Troubleshooting User Guide 123
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    on setting up the HP All-in-One when you have a voice mail service, see Fax setup. For information on receiving faxes manually, see Receive a fax manually. ● If you have a computer dial-up modem on the same phone line with the HP All-in-One, check to make sure that the software that came with your
  • HP 6310 | User Guide - Page 128
    HP All-in-One one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Troubleshooting User Guide
  • HP 6310 | User Guide - Page 129
    monitor the line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering machine will record the incoming message. For more information, see Set the number of rings before answering. Troubleshooting 126 HP Officejet 6300 All-in
  • HP 6310 | User Guide - Page 130
    from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions. Paper troubleshooting To help avoid paper jams, only use paper types that are recommended for the HP Allin-One. For a list of recommended papers go to www.hp.com/support. User Guide 127
  • HP 6310 | User Guide - Page 131
    . Remove the door by pulling it away from the HP All-in-One. Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. Troubleshooting 2. Gently pull the paper out of the rollers. Caution If the
  • HP 6310 | User Guide - Page 132
    paper from the HP All-in-One, more paper jams are likely to occur. 3. If you do not see any paper jammed in the rollers, lift the automatic document feeder mechanism. Troubleshooting 4. Check for any paper jammed need to be cleaned. Pencil lead, wax, or ink can build up on the rollers and User
  • HP 6310 | User Guide - Page 133
    easy access to the rollers (2) and separator pad (3), as shown below. Troubleshooting 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 130 HP Officejet 6300 All-in-One series
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    If you are experiencing problems with printing, you might have a problem with one of the print cartridges. To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage
  • HP 6310 | User Guide - Page 135
    Chapter 11 Troubleshooting 132 HP Officejet 6300 All-in-One series
  • HP 6310 | User Guide - Page 136
    . If it is not supported in your country/region, contact a local HP reseller for information about purchasing print cartridges. To order print cartridges through the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. Note You
  • HP 6310 | User Guide - Page 137
    ), or Bluetoothenabled Windows or Mac computer. Order other supplies To order other supplies, such as HP All-in-One software, a copy of the User Guide, a Setup Guide, or other customer-replaceable parts, call the phone number for your country/region. Order supplies 134 HP Officejet 6300 All-in
  • HP 6310 | User Guide - Page 138
    +27 (0)11 8061030 1-800-HP-INVENT (1-800-474-6836) To order supplies in other countries/regions not listed in the table, go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Order supplies User Guide 135
  • HP 6310 | User Guide - Page 139
    Chapter 12 Order supplies 136 HP Officejet 6300 All-in-One series
  • HP 6310 | User Guide - Page 140
    contact one of the HP support services listed in the following section. Some support services are HP dealer for help. Warranty To obtain HP repair service, you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting. See Before you call HP customer support
  • HP 6310 | User Guide - Page 141
    maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect
  • HP 6310 | User Guide - Page 142
    in Japan, see HP Quick Exchange Service (Japan). If you need to contact HP Customer Support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded
  • HP 6310 | User Guide - Page 143
    ask your dealer or call HP at the phone number provided in this guide. As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery. 140 HP Officejet 6300 All-in-One series
  • HP 6310 | User Guide - Page 144
    800-709-7751 Canada (Mississauga (905) 206-4663 Area) Canada 1-800-474-6836 Central America & www.hp.com/support The Caribbean Chile 800-360-999 86-10-68687980 800-810-3888 Colombia (Bogota) 571-606-9191 Colombia 0004-054-177 58-212-278-8666 0-800-474-68368 +84 88234530 User Guide 141
  • HP 6310 | User Guide - Page 145
    and support Chapter 13 HP Quick Exchange Service (Japan) HP Quick Exchange Service 0570-000511 :03-3335 -9800 : 9:00 5:00 10:00 5:00 11 3 : For instructions on how to pack your device for exchange, see Pack the HP All-in-One. Call HP Korea customer support Prepare the HP All-in-One for
  • HP 6310 | User Guide - Page 146
    then manually slide the print carriage to the far right side to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you
  • HP 6310 | User Guide - Page 147
    Setup Guide that came with the HP All-in-One for instructions on how to attach your control panel faceplate. The replacement HP All-in-One might come with instructions for setting up your device. Pack the HP All-in-One Complete the following steps once you have removed the print cartridges, removed
  • HP 6310 | User Guide - Page 148
    HP warranty and support If you do not have the original packaging materials, please 3. Include the following items in the box: - A complete description of symptoms for service personnel (samples of print quality problems are helpful). - A copy of the sales slip or other proof of purchase to
  • HP 6310 | User Guide - Page 149
    Chapter 13 HP warranty and support 146 HP Officejet 6300 All-in-One series
  • HP 6310 | User Guide - Page 150
    international regulatory information for the HP All-in-One are provided in this section. System requirements Software system requirements are located in the Readme file. Paper specifications This section contains information about paper tray capacities, paper sizes, and print margin specifications
  • HP 6310 | User Guide - Page 151
    Technical information Chapter 14 (continued) Type Transparency film Premium photo paper Cards Labels Custom Size U.S. #9: 98 x 225 mm (3.9 x 8.9 x 1200 dpi black, 4800 optimized dpi color or 6 ink ● Method: drop-on-demand thermal inkjet ● Language: Lightweight HP Officejet 6300 All-in-One series
  • HP 6310 | User Guide - Page 152
    Color Fast Draft Black Color Speed (ppm) on plain paper up to .4 Speed (seconds) 4 x 6 % (varies by model) ● Fit to page, pre-scan ● Copy speed: up to 30 copies per minute black HP All-in-One to be slower than expected. Supported memory card types ● CompactFlash ● Memory Stick User Guide 149
  • HP 6310 | User Guide - Page 153
    , are supported with the use of an adapter. See the instructions that came more memory. ● Manual fax send and receive. ● Automatic busy Scan specifications ● Image editor included ● Integrated OCR software automatically converts scanned text to editable text ● Scan HP Officejet 6300 All-in-One series
  • HP 6310 | User Guide - Page 154
    on protecting the environment; ozone production; energy consumption; paper use; plastics; material safety data sheets; and recycling programs. This section contains information about environmental standards. Protecting the environment Hewlett-Packard is committed to providing quality products in an
  • HP 6310 | User Guide - Page 155
    paper according to DIN 19309. Plastics Plastic parts cartridges free of charge. For more information, go to the following website: www.hp service, or the shop where you purchased the product. Regulatory notices The HP All-in-One HP Officejet 6300 All-in-One series. 152 HP Officejet 6300 All-in
  • HP 6310 | User Guide - Page 156
    called. Too many devices on one line might result in failure to service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual steps described in the software. FCC statement The United B digital device, pursuant to part 15 of the FCC Rules.
  • HP 6310 | User Guide - Page 157
    -TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. Caution Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company might
  • HP 6310 | User Guide - Page 158
    or Hewlett-Packard Company if additional product support is In the event of problems, you should contact In the unlikely event of problems with loop disconnect dialing, it the German telephone network This HP fax product is designed to the HP Allin-One into the wall socket (TAE 6) code N. This HP fax
  • HP 6310 | User Guide - Page 159
    to users in Korea Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer's name and address, and applicable specifications recognized in the European community. Technical
  • HP 6310 | User Guide - Page 160
    HP Officejet 6300 All-in-One series declaration of conformity Technical information User Guide 157
  • HP 6310 | User Guide - Page 161
    Chapter 14 Technical information 158 HP Officejet 6300 All-in-One series
  • HP 6310 | User Guide - Page 162
    set up with fax 44, 46, 49, 52 troubleshoot 121 confirmation reports, fax 77 connect wired network (Ethernet) 29 connection problems fax 121, 123, 124, 126 HP All-in-One does not turn on 104 connection types supported Bluetooth adapter 24 Ethernet 23 printer sharing 28 USB 23 control panel buttons
  • HP 6310 | User Guide - Page 163
    help button 5 menu 6 other resources 13 use onscreen Help 14 HP Solution Center, missing icons 111 I images scan 83 ink cartridges. See print cartridges install software, troubleshoot 103 ISDN line, set up with fax 40 J jams, paper 65, 109 K keypad 5, 8 L labels load 64 specifications 147 language
  • HP 6310 | User Guide - Page 164
    specifications 148 printer found screen, Windows 32 printer sharing Mac 28 proof sheet button 5 menu 8 print 88 Q quality 5 R Readme file 103 receive fax auto answer mode 54 automatically 74 manually 74 rings to answer 54 troubleshoot problems 121 recycle HP All-in-One 152 print cartridges 152
  • HP 6310 | User Guide - Page 165
    load 64 specifications 147 troubleshoot blocked carriage 109 fax 115 fax problems 123, 124, 126 hardware installation 104 incorrect measurements 106 jams, paper 65, 109 language, display 106 network setup 114 operational tasks 127 paper 127 print cartridges 106, 131 printer not found 115 Readme
  • HP 6310 | User Guide - Page 166
    Index print selected 88 select 87 voice mail set up with fax 44, 52 volume, adjust 22 W wall jack test, fax 117 warranty 137 wireless router 30 X xD memory card 85 User Guide 163
  • HP 6310 | User Guide - Page 167
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HP Officejet 6300 All-in-One series
User Guide