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The fax test failed, Solution, Fax Setup Wizard, Setup Utility, Fax Hardware Test, Contact HP - officejet all in one parts

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Chapter 11 If you are having faxing problems, you can print a fax test report to check the status of the HP All-in-One. The test will fail if the HP All-in-One is not set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing. For more information, see Test your fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, you can also see the next section, The fax test failed. The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. ● The "Fax Hardware Test" failed ● The "Fax Connected to Active Telephone Wall Jack" test failed ● The "Phone Cord Connected to Correct Port on Fax" test failed ● The "Using Correct Type of Phone Cord with Fax" test failed ● The "Dial Tone Detection" test failed ● The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution ● Turn off the HP All-in-One by using the On button located on the control panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), make sure the HP All-in-One is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle state, before running the test. ● Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Troubleshooting 116 HP Officejet 6300 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	9
Setup Menu	9
Help Menu	9
Fax Menu	10
Copy Menu	10
Scan To menu	10
Photo Menu	11
Proof Sheet Menu	11
Text and symbols	11
Enter text using the keypad on the control panel	12
Available symbols for dialing fax numbers	12
Use the software	13
Find more information	16
Sources of information	16
Use the onscreen Help	17
Use the Help on a Windows computer	18
Contents, Index, and Search tabs	18
Display area	20
Help toolbar	20
Use the Help on a Mac	21
Contents pane	22
Display area	22
Help toolbar	23
Finish setting up the HP All-in-One	24
Set your preferences	24
Set your language and country/region	24
Set the date and time	24
Adjust the volume	25
Connection information	25
Supported connection types	26
Connect using a USB cable	26
Connect using Ethernet	26
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	27
Set Bluetooth security for the HP All-in-One	28
Use a passkey to authenticate Bluetooth devices	28
Set the HP All-in-One to be invisible to Bluetooth devices	28
Reset Bluetooth settings on the HP All-in-One	29
Use a Bluetooth® connection to print from your computer	29
Windows users	29
Mac users	31
Use printer sharing	31
Connect to a network	32
Wired network setup	32
What you need for a wired network	33
Connect the HP All-in-One to the network	33
Install the software for a network connection	34
Connect to additional computers on a network	36
Change the HP All-in-One from a USB connection to a network connection	36
Fax setup	36
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	41
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	43
Case D: Fax with a distinctive ring service on the same line	44
Case E: Shared voice/fax line	45
Case F: Shared voice/fax line with voice mail	46
Case G: Fax line shared with computer dial-up modem (no voice calls received)	47
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	58
Test your fax setup	58
Set the fax header	59
Load originals and load paper	60
Load originals	60
Load an original in the automatic document feeder	60
Load an original on the glass	61
Choose papers for printing and copying	62
Recommended papers for printing and copying	62
Papers to avoid	62
Load paper	63
Load full-size paper	63
Load 10 x 15 cm (4 x 6 inch) photo paper	65
Load index cards	66
Load envelopes	66
Load other types of paper	67
Avoid paper jams	68
Print from your computer	70
Print from a software application	70
Change the print settings	71
Windows users	71
Mac users	71
Stop a print job	71
Use the fax features	74
Send a fax	74
Send a basic fax	74
Send a fax manually from a phone	75
Send a fax using monitor dialing	76
Receive a fax	77
Receive a fax manually	77
Set up backup fax reception	78
Reprint received faxes from memory	79
Print reports	80
Print fax confirmation reports	80
Print fax error reports	81
Stop faxing	81
Use the copy features	82
Make a copy	82
Change the copy settings	82
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	83
Stop copying	84
Use the scan features	86
Scan an image	86
Stop scanning	87
Use the photo and video features	88
Insert a memory card	88
Connect a digital camera	89
Connect a storage device	89
Select photos and videos for printing	90
Print selected photos and videos	91
Print photos using a proof sheet	91
Maintain the HP All-in-One	94
Clean the HP All-in-One	94
Clean the glass	94
Clean the lid backing	96
Clean the exterior	97
Print a self-test report	97
Work with print cartridges	98
Handle the print cartridges	98
Replace the print cartridges	98
Align the print cartridges	101
Clean the print cartridges	102
Clean the print cartridge contacts	103
Troubleshooting information	106
View the Readme file	106
Setup troubleshooting	107
Hardware setup troubleshooting	107
Software installation troubleshooting	112
Uninstall and reinstall the software	115
Network setup troubleshooting	117
Fax setup troubleshooting	118
The fax test failed	119
Operational troubleshooting	130
Paper troubleshooting	130
Clear paper jams	131
Print cartridge troubleshooting	134
Order supplies	136
Order paper, or other media	136
Order print cartridges	136
Order accessories	137
Order other supplies	137
HP warranty and support	140
Warranty	140
Warranty upgrades	140
Warranty information	141
Get support and other information from the Internet	142
Before you call HP customer support	142
Access your serial number and service ID	142
Call in North America during warranty	143
Call elsewhere in the world	143
HP Quick Exchange Service (Japan)	145
Call HP Korea customer support	145
Prepare the HP All-in-One for shipment	145
Remove the print cartridges before shipment	146
Remove the control panel faceplate	146
Pack the HP All-in-One	147
Technical information	150
System requirements	150
Paper specifications	150
Paper tray capacities	150
Paper sizes	150
Print margin specifications	151
Print specifications	151
Copy specifications	152
Memory card specifications	152
Fax specifications	153
Scan specifications	153
Physical specifications	153
Power specifications	153
Environmental specifications	154
Memory specifications	154
Environmental product stewardship program	154
Protecting the environment	154
Ozone production	154
Energy consumption	154
Paper use	155
Plastics	155
Material safety data sheets	155
Hardware recycling program	155
HP inkjet supplies recycling program	155
Disposal of Waste Equipment by Users in Private Households in the European Union	155
Regulatory notices	155
Regulatory model identification number	155
Notice to users of the U.S. telephone network: FCC requirements	156
FCC statement	156
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	157
Notice to users in Japan	158
Notice to users in the European Economic Area	158
Notice to users of the German telephone network	158
Geräuschemission	158
Notice to users in Korea	159
Declaration of conformity (European Economic Area)	159
HP Officejet 6300 All-in-One series declaration of conformity	160

Match case Limit results 1 per page

If you are having faxing problems, you can print a fax test report to check the status of

the HP All-in-One. The test will fail if the HP All-in-One is not set up properly for

faxing. Perform this test after you have completed setting up the HP All-in-One for

faxing. For more information, see

Test your fax setup

If the test fails, review the report for information on how to fix any problems found. For

more information, you can also see the next section,

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about

the error. For more detailed information, check the report to see which part of the test

failed, and then review the appropriate topic in this section for solutions to try.

●

The "Fax Hardware Test" failed

●

The "Fax Connected to Active Telephone Wall Jack" test failed

●

The "Phone Cord Connected to Correct Port on Fax" test failed

●

The "Using Correct Type of Phone Cord with Fax" test failed

●

The "Dial Tone Detection" test failed

●

The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution

●

Turn off the HP All-in-One by using the

button located on the control

panel and then unplug the power cord from the back of the HP All-in-One.

After a few seconds, plug the power cord back in and turn the power on. Run

the test again. If the test fails again, continue reviewing the troubleshooting

information in this section.

●

Try to send or receive a test fax. If you can send or receive a fax

successfully, there might not be a problem.

●

If you are running the test from the

Fax Setup Wizard

(Windows) or

Fax

Setup Utility

(Mac), make sure the HP All-in-One is not busy completing

another task, such as receiving a fax or making a copy. Check the display for

a message indicating that the HP All-in-One is busy. If it is busy, wait until it

is finished and in the idle state, before running the test.

●

Make sure you use the phone cord that came with the HP All-in-One. If you

do not use the supplied phone cord to connect from the telephone wall jack

to the HP All-in-One, you might not be able to send or receive faxes. After

you plug in the phone cord that came with the HP All-in-One, run the fax test

again.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is

a two-cord connector that plugs into a telephone wall jack.) Try removing the

splitter and connecting the HP All-in-One directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it

passes and the HP All-in-One is ready for faxing. If the

Fax Hardware Test

continues to fail and you experience problems faxing, contact HP Support. Go to

www.hp.com/support

. If prompted, choose your country/region, and then click

Contact HP

for information on calling for technical support.

Chapter 11

116

HP Officejet 6300 All-in-One series

Troubleshooting