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HP 6310 User Guide - Page 129

Distinctive Ring, Solution, Redial/Pause, Space, Rings to Answer, The HP All-in-One cannot send faxes

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Chapter 11 Distinctive Ring feature on the HP All-in-One is set to match. For more information, see Change the answer ring pattern for distinctive ringing. The HP All-in-One cannot send faxes, but can receive faxes Solution ● The HP All-in-One might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-) appears on the display. You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing. ● The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Fax tones are recorded on my answering machine Solution ● When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP All-in-One as described in Fax setup. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. ● Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the HP All-in-One should be greater than the number of rings to answer for the answering machine. If the answering machine and the HP All-in-One are set to the same number of rings to answer, both devices will answer the call and fax tones will be recorded on the answering machine. ● Set your answering machine to a low number of rings and the HP All-in-One to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering machine will record the incoming message. For more information, see Set the number of rings before answering. Troubleshooting 126 HP Officejet 6300 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	9
Setup Menu	9
Help Menu	9
Fax Menu	10
Copy Menu	10
Scan To menu	10
Photo Menu	11
Proof Sheet Menu	11
Text and symbols	11
Enter text using the keypad on the control panel	12
Available symbols for dialing fax numbers	12
Use the software	13
Find more information	16
Sources of information	16
Use the onscreen Help	17
Use the Help on a Windows computer	18
Contents, Index, and Search tabs	18
Display area	20
Help toolbar	20
Use the Help on a Mac	21
Contents pane	22
Display area	22
Help toolbar	23
Finish setting up the HP All-in-One	24
Set your preferences	24
Set your language and country/region	24
Set the date and time	24
Adjust the volume	25
Connection information	25
Supported connection types	26
Connect using a USB cable	26
Connect using Ethernet	26
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	27
Set Bluetooth security for the HP All-in-One	28
Use a passkey to authenticate Bluetooth devices	28
Set the HP All-in-One to be invisible to Bluetooth devices	28
Reset Bluetooth settings on the HP All-in-One	29
Use a Bluetooth® connection to print from your computer	29
Windows users	29
Mac users	31
Use printer sharing	31
Connect to a network	32
Wired network setup	32
What you need for a wired network	33
Connect the HP All-in-One to the network	33
Install the software for a network connection	34
Connect to additional computers on a network	36
Change the HP All-in-One from a USB connection to a network connection	36
Fax setup	36
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	41
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	43
Case D: Fax with a distinctive ring service on the same line	44
Case E: Shared voice/fax line	45
Case F: Shared voice/fax line with voice mail	46
Case G: Fax line shared with computer dial-up modem (no voice calls received)	47
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	58
Test your fax setup	58
Set the fax header	59
Load originals and load paper	60
Load originals	60
Load an original in the automatic document feeder	60
Load an original on the glass	61
Choose papers for printing and copying	62
Recommended papers for printing and copying	62
Papers to avoid	62
Load paper	63
Load full-size paper	63
Load 10 x 15 cm (4 x 6 inch) photo paper	65
Load index cards	66
Load envelopes	66
Load other types of paper	67
Avoid paper jams	68
Print from your computer	70
Print from a software application	70
Change the print settings	71
Windows users	71
Mac users	71
Stop a print job	71
Use the fax features	74
Send a fax	74
Send a basic fax	74
Send a fax manually from a phone	75
Send a fax using monitor dialing	76
Receive a fax	77
Receive a fax manually	77
Set up backup fax reception	78
Reprint received faxes from memory	79
Print reports	80
Print fax confirmation reports	80
Print fax error reports	81
Stop faxing	81
Use the copy features	82
Make a copy	82
Change the copy settings	82
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	83
Stop copying	84
Use the scan features	86
Scan an image	86
Stop scanning	87
Use the photo and video features	88
Insert a memory card	88
Connect a digital camera	89
Connect a storage device	89
Select photos and videos for printing	90
Print selected photos and videos	91
Print photos using a proof sheet	91
Maintain the HP All-in-One	94
Clean the HP All-in-One	94
Clean the glass	94
Clean the lid backing	96
Clean the exterior	97
Print a self-test report	97
Work with print cartridges	98
Handle the print cartridges	98
Replace the print cartridges	98
Align the print cartridges	101
Clean the print cartridges	102
Clean the print cartridge contacts	103
Troubleshooting information	106
View the Readme file	106
Setup troubleshooting	107
Hardware setup troubleshooting	107
Software installation troubleshooting	112
Uninstall and reinstall the software	115
Network setup troubleshooting	117
Fax setup troubleshooting	118
The fax test failed	119
Operational troubleshooting	130
Paper troubleshooting	130
Clear paper jams	131
Print cartridge troubleshooting	134
Order supplies	136
Order paper, or other media	136
Order print cartridges	136
Order accessories	137
Order other supplies	137
HP warranty and support	140
Warranty	140
Warranty upgrades	140
Warranty information	141
Get support and other information from the Internet	142
Before you call HP customer support	142
Access your serial number and service ID	142
Call in North America during warranty	143
Call elsewhere in the world	143
HP Quick Exchange Service (Japan)	145
Call HP Korea customer support	145
Prepare the HP All-in-One for shipment	145
Remove the print cartridges before shipment	146
Remove the control panel faceplate	146
Pack the HP All-in-One	147
Technical information	150
System requirements	150
Paper specifications	150
Paper tray capacities	150
Paper sizes	150
Print margin specifications	151
Print specifications	151
Copy specifications	152
Memory card specifications	152
Fax specifications	153
Scan specifications	153
Physical specifications	153
Power specifications	153
Environmental specifications	154
Memory specifications	154
Environmental product stewardship program	154
Protecting the environment	154
Ozone production	154
Energy consumption	154
Paper use	155
Plastics	155
Material safety data sheets	155
Hardware recycling program	155
HP inkjet supplies recycling program	155
Disposal of Waste Equipment by Users in Private Households in the European Union	155
Regulatory notices	155
Regulatory model identification number	155
Notice to users of the U.S. telephone network: FCC requirements	156
FCC statement	156
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	157
Notice to users in Japan	158
Notice to users in the European Economic Area	158
Notice to users of the German telephone network	158
Geräuschemission	158
Notice to users in Korea	159
Declaration of conformity (European Economic Area)	159
HP Officejet 6300 All-in-One series declaration of conformity	160

Match case Limit results 1 per page

Distinctive Ring

feature on the HP All-in-One is set to match. For more

information, see

Change the answer ring pattern for distinctive ringing

The HP All-in-One cannot send faxes, but can receive faxes

Solution

●

The HP All-in-One might be dialing too fast or too soon. You might need to

insert some pauses in the number sequence. For example, if you need to

access an outside line before dialing the phone number, insert a pause

following the access number. If your number is 95555555, and 9 accesses

an outside line, you might insert pauses as follows: 9-555-5555. To enter a

pause in the fax number you are typing, press

Redial/Pause

, or press the

Space (#)

button repeatedly, until a dash (

) appears on the display.

You can also send the fax using monitor dialing. This enables you to listen to

the phone line as you dial. You can set the pace of your dialing and respond

to prompts as you dial. For more information, see

Send a fax using monitor

dialing

●

The number you entered when sending the fax is not in the proper format or

the receiving fax machine is having problems. To check this, try calling the

fax number from a telephone and listen for fax tones. If you cannot hear fax

tones, the receiving fax machine might not be turned on or connected, or a

voice mail service could be interfering with the recipient's phone line. You

can also ask the recipient to check the receiving fax machine for any

problems.

Fax tones are recorded on my answering machine

Solution

●

When you have an answering machine on the same phone line you use for

fax calls, try connecting the answering machine directly to the HP All-in-One

as described in

Fax setup

. If you do not connect the answering machine as

recommended, fax tones might be recorded on your answering machine.

●

Make sure the HP All-in-One is set to receive faxes automatically and that

the

Rings to Answer

setting is correct. The number of rings to answer for

the HP All-in-One should be greater than the number of rings to answer for

the answering machine. If the answering machine and the HP All-in-One are

set to the same number of rings to answer, both devices will answer the call

and fax tones will be recorded on the answering machine.

●

Set your answering machine to a low number of rings and the HP All-in-One

to answer in the maximum number of rings supported. (The maximum

number of rings varies by country/region.) In this setup, the answering

machine will answer the call and the HP All-in-One will monitor the line. If the

HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the

call is a voice call, the answering machine will record the incoming message.

For more information, see

Set the number of rings before answering

Chapter 11

126

HP Officejet 6300 All-in-One series

Troubleshooting