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HP 6310 User Guide - Page 124

Fax Line Condition Test, Solution, The display always shows Phone Off Hook

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adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. ● Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshooting The display always shows Phone Off Hook Solution You are using the wrong type of phone cord. Make sure you are using the phone cord that came with the HP All-in-One to connect the device to your phone line. For more information, see The "Using Correct Type of Phone Cord with Fax" test failed. Solution Other equipment that uses the same phone line as the HP All-in-One might be in use. Make sure extension phones (phones on the same phone line, but not connected to the HP All-in-One) or other equipment are not in use or off the hook. For example, you cannot use the HP All-in-One for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet. The HP All-in-One is having problems sending and receiving faxes Solution Make sure the HP All-in-One is turned on. Look at the display on the HP All-in-One. If the display is blank and the On light is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. After turning on the HP All-in-One, HP recommends you wait five minutes before sending or receiving a fax. The HP All-in-One cannot send or receive faxes while it is initializing after being turned on. Solution ● Make sure you used the phone cord supplied in the box with the HP All-inOne to connect to the telephone wall jack. One end of the phone cord should User Guide 121

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	9
Setup Menu	9
Help Menu	9
Fax Menu	10
Copy Menu	10
Scan To menu	10
Photo Menu	11
Proof Sheet Menu	11
Text and symbols	11
Enter text using the keypad on the control panel	12
Available symbols for dialing fax numbers	12
Use the software	13
Find more information	16
Sources of information	16
Use the onscreen Help	17
Use the Help on a Windows computer	18
Contents, Index, and Search tabs	18
Display area	20
Help toolbar	20
Use the Help on a Mac	21
Contents pane	22
Display area	22
Help toolbar	23
Finish setting up the HP All-in-One	24
Set your preferences	24
Set your language and country/region	24
Set the date and time	24
Adjust the volume	25
Connection information	25
Supported connection types	26
Connect using a USB cable	26
Connect using Ethernet	26
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	27
Set Bluetooth security for the HP All-in-One	28
Use a passkey to authenticate Bluetooth devices	28
Set the HP All-in-One to be invisible to Bluetooth devices	28
Reset Bluetooth settings on the HP All-in-One	29
Use a Bluetooth® connection to print from your computer	29
Windows users	29
Mac users	31
Use printer sharing	31
Connect to a network	32
Wired network setup	32
What you need for a wired network	33
Connect the HP All-in-One to the network	33
Install the software for a network connection	34
Connect to additional computers on a network	36
Change the HP All-in-One from a USB connection to a network connection	36
Fax setup	36
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	41
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	43
Case D: Fax with a distinctive ring service on the same line	44
Case E: Shared voice/fax line	45
Case F: Shared voice/fax line with voice mail	46
Case G: Fax line shared with computer dial-up modem (no voice calls received)	47
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	58
Test your fax setup	58
Set the fax header	59
Load originals and load paper	60
Load originals	60
Load an original in the automatic document feeder	60
Load an original on the glass	61
Choose papers for printing and copying	62
Recommended papers for printing and copying	62
Papers to avoid	62
Load paper	63
Load full-size paper	63
Load 10 x 15 cm (4 x 6 inch) photo paper	65
Load index cards	66
Load envelopes	66
Load other types of paper	67
Avoid paper jams	68
Print from your computer	70
Print from a software application	70
Change the print settings	71
Windows users	71
Mac users	71
Stop a print job	71
Use the fax features	74
Send a fax	74
Send a basic fax	74
Send a fax manually from a phone	75
Send a fax using monitor dialing	76
Receive a fax	77
Receive a fax manually	77
Set up backup fax reception	78
Reprint received faxes from memory	79
Print reports	80
Print fax confirmation reports	80
Print fax error reports	81
Stop faxing	81
Use the copy features	82
Make a copy	82
Change the copy settings	82
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	83
Stop copying	84
Use the scan features	86
Scan an image	86
Stop scanning	87
Use the photo and video features	88
Insert a memory card	88
Connect a digital camera	89
Connect a storage device	89
Select photos and videos for printing	90
Print selected photos and videos	91
Print photos using a proof sheet	91
Maintain the HP All-in-One	94
Clean the HP All-in-One	94
Clean the glass	94
Clean the lid backing	96
Clean the exterior	97
Print a self-test report	97
Work with print cartridges	98
Handle the print cartridges	98
Replace the print cartridges	98
Align the print cartridges	101
Clean the print cartridges	102
Clean the print cartridge contacts	103
Troubleshooting information	106
View the Readme file	106
Setup troubleshooting	107
Hardware setup troubleshooting	107
Software installation troubleshooting	112
Uninstall and reinstall the software	115
Network setup troubleshooting	117
Fax setup troubleshooting	118
The fax test failed	119
Operational troubleshooting	130
Paper troubleshooting	130
Clear paper jams	131
Print cartridge troubleshooting	134
Order supplies	136
Order paper, or other media	136
Order print cartridges	136
Order accessories	137
Order other supplies	137
HP warranty and support	140
Warranty	140
Warranty upgrades	140
Warranty information	141
Get support and other information from the Internet	142
Before you call HP customer support	142
Access your serial number and service ID	142
Call in North America during warranty	143
Call elsewhere in the world	143
HP Quick Exchange Service (Japan)	145
Call HP Korea customer support	145
Prepare the HP All-in-One for shipment	145
Remove the print cartridges before shipment	146
Remove the control panel faceplate	146
Pack the HP All-in-One	147
Technical information	150
System requirements	150
Paper specifications	150
Paper tray capacities	150
Paper sizes	150
Print margin specifications	151
Print specifications	151
Copy specifications	152
Memory card specifications	152
Fax specifications	153
Scan specifications	153
Physical specifications	153
Power specifications	153
Environmental specifications	154
Memory specifications	154
Environmental product stewardship program	154
Protecting the environment	154
Ozone production	154
Energy consumption	154
Paper use	155
Plastics	155
Material safety data sheets	155
Hardware recycling program	155
HP inkjet supplies recycling program	155
Disposal of Waste Equipment by Users in Private Households in the European Union	155
Regulatory notices	155
Regulatory model identification number	155
Notice to users of the U.S. telephone network: FCC requirements	156
FCC statement	156
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	157
Notice to users in Japan	158
Notice to users in the European Economic Area	158
Notice to users of the German telephone network	158
Geräuschemission	158
Notice to users in Korea	159
Declaration of conformity (European Economic Area)	159
HP Officejet 6300 All-in-One series declaration of conformity	160

Match case Limit results 1 per page

adding them back one at a time and rerunning the test each time, until

you identify which piece of equipment is causing the problem.

–

If the

Fax Line Condition Test

fails without the other equipment,

connect the HP All-in-One to a working phone line and continue

reviewing the troubleshooting information in this section.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is

a two-cord connector that plugs into a telephone wall jack.) Try removing the

splitter and connecting the HP All-in-One directly to the telephone wall jack.

●

Make sure you use the phone cord that came with the HP All-in-One. If you

do not use the supplied phone cord to connect from the telephone wall jack

to the HP All-in-One, you might not be able to send or receive faxes. After

you plug in the phone cord that came with the HP All-in-One, run the fax test

again.

After you resolve any problems found, run the fax test again to make sure it

passes and the HP All-in-One is ready for faxing. If the

Fax Line Condition

test

continues to fail and you experience problems faxing, contact your telephone

company and have them check the phone line.

The display always shows Phone Off Hook

Solution

You are using the wrong type of phone cord. Make sure you are using

the phone cord that came with the HP All-in-One to connect the device to your

phone line. For more information, see

The "Using Correct Type of Phone Cord

with Fax" test failed

Solution

Other equipment that uses the same phone line as the HP All-in-One

might be in use. Make sure extension phones (phones on the same phone line,

but not connected to the HP All-in-One) or other equipment are not in use or off

the hook. For example, you cannot use the HP All-in-One for faxing if an

extension phone is off the hook, or if you are using a computer dial-up modem to

send e-mail or access the Internet.

The HP All-in-One is having problems sending and receiving faxes

Solution

Make sure the HP All-in-One is turned on. Look at the display on the

HP All-in-One. If the display is blank and the

light is not lit, the HP All-in-One

is turned off. Make sure the power cord is firmly connected to the HP All-in-One

and plugged into a power outlet. Press the

button to turn on the HP All-in-One.

After turning on the HP All-in-One, HP recommends you wait five minutes before

sending or receiving a fax. The HP All-in-One cannot send or receive faxes while

it is initializing after being turned on.

Solution

●

Make sure you used the phone cord supplied in the box with the HP All-in-

One to connect to the telephone wall jack. One end of the phone cord should

User Guide

121

Troubleshooting