HP P3410A HP NetRAID 1M/2M Installation & Configuration - Page 150

Other Troubleshooting

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Chapter 14 Troubleshooting Other Troubleshooting NOS Does Not Load (Boot) Problem: Operating system does not load at start up time in a computer with an adapter. Suggested solutions: • Verify that the system is trying to boot from the drive/adapter with the NOS. • Use HP NetRAID Express Tools to enable/disable the HP NetRAID BIOS as required. • Verify the BBS settings in the system BIOS Hard Drive Fails Often Problem: One of the hard drives in the array fails often. Suggested solutions: • Check the drive error counts using HP NetRAID Assistant Physical Drive Properties. Be aware that the drive error counter clears if the drive is moved or powered off while the adapter remains powered on. • Format the drive. • Rebuild the drive. • If the drive continues to fail, replace the drive with another drive with the same capacity, and rebuild. System Hangs When Scanning Devices for New Configuration Problem: Ran HP NetRAID Express Tools or HP NetRAID Config and tried to make a new configuration. The system hangs when scanning devices. Suggested solutions: • Check the drives' SCSI IDs on each channel to make sure each device has a different ID. • Check the cables for bent pins. 142

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Chapter 14
Troubleshooting
142
Other Troubleshooting
NOS Does Not Load (Boot)
Problem: Operating system does not load at start up time in a computer with an
adapter.
Suggested solutions:
•
Verify that the system is trying to boot from the drive/adapter with the
NOS.
•
Use HP NetRAID Express Tools to enable/disable the HP NetRAID BIOS
as required.
•
Verify the BBS settings in the system BIOS
Hard Drive Fails Often
Problem: One of the hard drives in the array fails often.
Suggested solutions:
•
Check the drive error counts using HP NetRAID Assistant Physical Drive
Properties. Be aware that the drive error counter clears if the drive is
moved or powered off while the adapter remains powered on.
•
Format the drive.
•
Rebuild the drive.
•
If the drive continues to fail, replace the drive with another drive with the
same capacity, and rebuild.
System Hangs When Scanning Devices for New Configuration
Problem: Ran HP NetRAID Express Tools or HP NetRAID Config and tried to
make a new configuration. The system hangs when scanning devices.
Suggested solutions:
•
Check the drives’ SCSI IDs on each channel to make sure each device has
a different ID.
•
Check the cables for bent pins.