HP P3410A HP NetRAID 1M/2M Installation & Configuration - Page 151

Management Menu Not Displayed, Cannot Flash or Update the EEPROM, BIOS Banner Not Displayed,

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Chapter 14 Troubleshooting Management Menu Not Displayed Problem: Running HP NetRAID Express Tools or HP NetRAID Config does not display the Management Menu. Suggested solution: Use a color monitor. Cannot Flash or Update the EEPROM Problem: Cannot flash or update the EEPROM. Suggested solution: 1. Make sure that the correct options are used with MFLASH. 2. Make sure that Pins 2-3 of J5 are shorted on the adapter card. If J5 is OK, you may need a new EEPROM. BIOS Banner Not Displayed Problem: The BIOS and firmware banner does not appear. Suggested solution: Make sure that J2 (Enable Expansion BIOS) is jumpered on at least one of the adapters in the system. Firmware Continues to Initialize Problem: "Firmware Initializing..." appears and remains on the screen. Suggested solutions: • Be sure that TERMPWR is properly provided to each channel populated with peripheral devices. • Verify proper termination of each end of the SCSI channel chain with the recommended terminator type for the peripheral device. The channel is automatically terminated at the adapter card if only one cable is connected to it (that is, if only one of the card connectors for the channel has a cable connected). • Verify that no channel of the adapter card has more than one cable connected. One internal or one external connector can be used on each channel, but not both. • Be sure that the memory modules are rated as 70-ns or faster. • Be sure that the adapter card is properly seated in its PCI slot. • If the adapter is installed in a hot-plug PCI slot, verify that the slot is powered on. 143

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Chapter 14
Troubleshooting
143
Management Menu Not Displayed
Problem: Running HP NetRAID Express Tools or HP NetRAID Config does not
display the Management Menu.
Suggested solution: Use a color monitor.
Cannot Flash or Update the EEPROM
Problem: Cannot flash or update the EEPROM.
Suggested solution:
1.
Make sure that the correct options are used with MFLASH.
2.
Make sure that Pins 2-3 of J5 are shorted on the adapter card. If J5 is
OK, you may need a new EEPROM.
BIOS Banner Not Displayed
Problem: The BIOS and firmware banner does not appear.
Suggested solution: Make sure that J2 (Enable Expansion BIOS) is jumpered on
at least one of the adapters in the system.
Firmware Continues to Initialize
Problem: "Firmware Initializing..." appears and remains on the screen.
Suggested solutions:
•
Be sure that TERMPWR is properly provided to each channel populated
with peripheral devices.
•
Verify proper termination of each end of the SCSI channel chain with the
recommended terminator type for the peripheral device. The channel is
automatically terminated at the adapter card if only one cable is connected
to it (that is, if only one of the card connectors for the channel has a cable
connected).
•
Verify that no channel of the adapter card has more than one cable
connected. One internal or one external connector can be used on each
channel, but not both.
•
Be sure that the memory modules are rated as 70-ns or faster.
•
Be sure that the adapter card is properly seated in its PCI slot.
•
If the adapter is installed in a hot-plug PCI slot, verify that the slot is
powered on.