HP Pavilion zt1100 HP Pavilion Notebook PC ZE1000 Series - Reference Guide - Page 83

Keyboard, touch pad, and mouse problems

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Troubleshooting and Maintenance Troubleshooting Techniques • Always set the notebook on a flat surface, so that air can flow freely around and underneath it. Do not place an operating notebook on carpeting, clothing, or other soft surface, as this can block the fan's air intake on the bottom of the notebook. • Always turn off the notebook or put it into hibernation before placing it in a carrying case or other enclosed space. • Make sure the fan is working properly. If needed, test the fan's operation-see "Testing the Hardware" on page 96. Keyboard, touch pad, and mouse problems If the touch pad is difficult to control • Customize the touch pad by modifying Mouse properties: click Start, Control Panel, Printers and Other Hardware, Mouse. If the pointing devices don't work • Don't use the touch pad while the notebook is starting up or resuming from standby or hibernation. If this happens, try the following: • Press any key on the keyboard. • Put the notebook on standby, then resume operation. • Restart the notebook: click Start, Turn Off Computer, Restart. • Test the keyboard and pointing devices with the e-DiagTools diagnostics-see "Testing the Hardware" on page 96. If the embedded numeric keypad doesn't work • To type numbers make sure Num Lock is on. • Make sure the embedded Keypad Lock (Fn+F8) is on-or that you press and hold the Fn key to temporarily access the embedded keypad. If a special feature on a USB mouse doesn't work • Make sure you installed any drivers included with the mouse. • Restart the notebook, so that it will detect the mouse. Reference Guide 83

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Troubleshooting and Maintenance
Troubleshooting Techniques
Reference Guide
83
•
Always set the notebook on a flat surface, so that air can flow freely around and
underneath it. Do not place an operating notebook on carpeting, clothing, or other
soft surface, as this can block the fan’s air intake on the bottom of the notebook.
•
Always turn off the notebook or put it into hibernation before placing it in a carrying
case or other enclosed space.
•
Make sure the fan is working properly. If needed, test the fan’s operation—see
“Testing the Hardware” on page 96.
Keyboard, touch pad, and mouse problems
If the touch pad is difficult to control
•
Customize the touch pad by modifying Mouse properties: click Start, Control Panel,
Printers and Other Hardware, Mouse.
If the pointing devices don’t work
•
Don’t use the touch pad while the notebook is starting up or resuming from standby
or hibernation. If this happens, try the following:
•
Press any key on the keyboard.
•
Put the notebook on standby, then resume operation.
•
Restart the notebook: click Start, Turn Off Computer, Restart.
•
Test the keyboard and pointing devices with the e-DiagTools diagnostics—see
“Testing the Hardware” on page 96.
If the embedded numeric keypad doesn’t work
•
To type numbers make sure Num Lock is on.
•
Make sure the embedded Keypad Lock (Fn+F8) is on—or that you press and hold the
Fn key to temporarily access the embedded keypad.
If a special feature on a USB mouse doesn’t work
•
Make sure you installed any drivers included with the mouse.
•
Restart the notebook, so that it will detect the mouse.