HP Pavilion zt1100 HP Pavilion Notebook PC ZE1000 Series - Reference Guide - Page 89

Parallel and USB problems

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Troubleshooting and Maintenance Troubleshooting Techniques Parallel and USB problems If a USB mouse doesn't work • Make sure you followed the manufacturer's installation instructions completely and have installed the mouse properly. If not, repeat the procedure. • Make sure the mouse is securely connected to the USB port. • Put the notebook on standby, then resume. • Restart the notebook. • Check the mouse settings: click Start, Control Panel, Printers and Other Hardware, Mouse. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and doubleclick Ports (COM & LPT). If a USB modem doesn't work properly • See "Modem problems" on page 85. • Make sure the modem is securely connected to the USB port. • Use the modem troubleshooter (under Networking problems) in Windows Help and Support. • Check the modem settings: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. • Disable the notebook's internal modem: 1. Click Start, Control Panel, Performance and Maintenance, System. 2. On the Hardware tab, open the Device Manager. 3. Double-click Modem, then double-click the internal modem. 4. Select the option to disable the modem. • Check the port settings: click Start, Control Panel, Performance and Maintenance, System. On the hardware tab, open the Device Manager, then double-click Universal Serial Bus controllers. Reference Guide 89

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Troubleshooting and Maintenance
Troubleshooting Techniques
Reference Guide
89
Parallel and USB problems
If a USB mouse doesn’t work
•
Make sure you followed the manufacturer’s installation instructions completely and
have installed the mouse properly. If not, repeat the procedure.
•
Make sure the mouse is securely connected to the USB port.
•
Put the notebook on standby, then resume.
•
Restart the notebook.
•
Check the mouse settings: click Start, Control Panel, Printers and Other Hardware,
Mouse.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-
click Ports (COM & LPT).
If a USB modem doesn’t work properly
•
See “Modem problems” on page 85.
•
Make sure the modem is securely connected to the USB port.
•
Use the modem troubleshooter (under Networking problems) in Windows Help and
Support.
•
Check the modem settings: click Start, Control Panel, Printers and Other Hardware,
Phone and Modem Options.
•
Disable the notebook’s internal modem:
1.
Click Start, Control Panel, Performance and Maintenance, System.
2.
On the Hardware tab, open the Device Manager.
3. Double-click Modem, then double-click the internal modem.
4. Select the option to disable the modem.
•
Check the port settings: click Start, Control Panel, Performance and Maintenance,
System. On the hardware tab, open the Device Manager, then double-click Universal
Serial Bus controllers.