Reference Guide
9
Troubleshooting and Maintenance
...............................................................................
75
Troubleshooting Techniques
.......................................................................................
76
Audio problems
.....................................................................................................
77
CD and DVD problems
.........................................................................................
78
Display problems
..................................................................................................
80
Hard disk drive problems
......................................................................................
82
Heat problems
.......................................................................................................
82
Keyboard, touch pad, and mouse problems
..........................................................
83
LAN problems
.......................................................................................................
84
Memory problems
.................................................................................................
85
Modem problems
..................................................................................................
85
One-Touch button problems
.................................................................................
88
Parallel and USB problems
...................................................................................
89
PC card (PCMCIA) problems
...............................................................................
90
Performance problems
..........................................................................................
91
Power and battery problems
..................................................................................
92
Printing problems
..................................................................................................
93
Startup problems
...................................................................................................
94
Standby and resume problems
..............................................................................
95
Testing the Hardware
..................................................................................................
96
To run the e-DiagTools diagnostic tests
................................................................
96
Configuring Your Notebook
.......................................................................................
98
To run the BIOS configuration utility
...................................................................
98
Reinstalling and Updating Software
.........................................................................
100
To recover the factory installation of your hard disk
..........................................
100
To replace damaged
Recovery CDs
....................................................................
101
To update the notebook BIOS
.............................................................................
102
To update Windows drivers
................................................................................
102
HP Service and Support
...............................................................................................
103
Getting Assistance for Your Notebook
.....................................................................
104
To get help from HP Instant Support
..................................................................
104
To get help from the web
....................................................................................
104
To contact HP for support or service
..................................................................
104
To receive repair service
.....................................................................................
106
To prepare your notebook for shipment
..............................................................
107
Hewlett-Packard Limited Warranty Statement
.........................................................
108
Reference Information
.................................................................................................
111
Hardware Specifications
...........................................................................................
112
Modem Reference Information
.................................................................................
114
AT commands (Conexant)
..................................................................................
114
S parameters (Conexant)
.....................................................................................
120
Selected result codes (Conexant)
........................................................................
120