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HP Photosmart 3200 User Guide - Page 110

Software installation troubleshooting, HP Solution Center, Scan Picture, Scan Document, HP Image

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Troubleshooting Software installation troubleshooting If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting. During a normal installation of the HP All-in-One software, the following events occur: 1. The HP All-in-One software CD-ROM runs automatically. 2. The software installs. 3. Files are copied to your computer. 4. You are requested to connect the HP All-in-One to your computer. 5. A green OK and check mark appear on an installation wizard screen. 6. You are requested to restart your computer. 7. The registration process runs. If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following: ● Start the HP Solution Center and check to make sure the Scan Picture and Scan Document buttons appear. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the buttons are missing in the HP Solution Center (Windows). For information on starting the HP Solution Center, see the onscreen HP Image Zone Help that came with your software. ● Open the Printers dialog box and check to see that the HP All-in-One is listed. ● Look in the system tray at the far right of the Windows taskbar for an HP All-in- One icon. This indicates that the HP All-in-One is ready. When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Solution If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run. 2. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK. To start the installation from a Mac 1. Double-click the CD icon on your desktop to view the contents of the CD. 2. Double-click the Setup icon. The minimum system checks screen appears (Windows) Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. You can also try installing HP Image Zone Express instead. HP Image Zone Express provides less functionality than the HP Image Zone software, but it requires less space and memory on your computer. User Guide 107

Section	Page
Contents	4
HP All-in-One overview	8
The HP All-in-One at a glance	8
The HP Photosmart 3200 All-in-One series parts	8
Control panel overview	10
HP Photosmart 3200 All-in-One series control panel features	10
Color graphics display icons	12
Color graphics display sleep mode	12
Menu overview	12
Photo Menu	13
Film Menu	13
Proof Sheet Menu	13
Copy Menu	13
Scan To menu	14
Scan Menu	14
HP Instant Share Menu	14
Setup Menu	15
Select Function Menu	15
Help Menu	15
Enter text using the visual keyboard	16
Use the HP Image Zone software	17
Find more information	20
Sources of information	20
Use the onscreen Help	22
Use the Help on a Windows computer	22
Contents, Index, and Search tabs	23
Display area	24
Help toolbar	25
Use the Help on a Mac	25
Navigation panes	26
Display area	26
Help toolbar	27
Finish setting up your HP All-in-One	28
Set your preferences	28
Set your language and country/region	28
Set the date and time	29
Connection information	29
Supported connection types	30
Connect using a USB cable	30
Connect using Ethernet	31
Connect using Bluetooth®	31
Windows users	32
Mac users	33
Use printer sharing (Windows)	33
Use printer sharing (Mac)	34
Use Webscan	34
Connect to a network	36
Wired network setup	36
What you need for a wired network	37
Connect your HP All-in-One to the network	37
Install the software for a network connection	38
To install the Windows HP All-in-One software	38
To install the Mac HP All-in-One software	39
Connect to additional computers on a network	40
Change the HP All-in-One from a USB connection to a network connection	40
Manage your network settings	40
Change basic network settings from the control panel	40
View and print network settings	40
Restore network defaults	41
Change advanced network settings from the control panel settings	41
Set link speed	41
Change IP settings	42
Use the Embedded Web Server	42
Access the Embedded Web Server	42
Use the Embedded Web Server setup wizard	43
Network configuration page definitions	43
General network settings	43
Wired (802.3) network settings	44
Bluetooth settings	46
Network troubleshooting	47
Load originals and load paper	50
Load documents, photos, slides, and negatives	50
Load an original	50
Load an original in the Slide and Negative Film holder	50
Replace the Slide and Negative Film holder and the lid backing	53
Load an oversized original	54
Choose papers for printing and copying	55
Recommended papers for printing and copying	55
Papers to avoid	55
Select an input tray	56
Load paper	57
Load full-size paper	57
Load 10 x 15 cm (4 x 6 inch) photo paper	58
Load postcards, Hagaki cards, or HP Panorama photo paper	59
Load envelopes	60
Load other types of paper	61
Avoid paper jams	62
Use the photo and video features	64
Insert a memory card	64
Connect a digital camera	65
Connect a storage device	66
View photos and videos	67
View photos and videos using the HP All-in-One	67
View a photo	67
View a slideshow	67
View a video	67
View photos using your computer	68
Select photos and videos	68
Select individual photos and videos	68
Select all photos and videos	69
Select a range of photos and videos	69
Select a single video frame	70
Deselect photos and videos	70
Edit photos	71
Print photos and videos from the control panel	71
Use the Easy Print Wizard	71
Print selected photos and videos	72
Print a cropped photo	72
Print photos using a proof sheet	73
Print a proof sheet	73
Complete the proof sheet	74
Scan a proof sheet	74
Set photo print options	75
Save photos to your computer	75
Share photos with friends and relatives	76
Share your images with family and friends	78
Send images to others	78
Receive images from others	78
View images before printing them	79
Print photos without viewing them first	79
Forward a received image collection	79
Save received images to a memory card or storage device	80
Print to your HP All-in-One from a remote location	80
Configure HP Instant Share	80
Use the copy features	82
Make a copy	82
Change the copy settings	82
Preview your copy job	83
Make a borderless copy of a photo	84
Crop an original	85
Stop copying	85
Print from your computer	86
Print from a software application	86
Change the print settings	87
Windows users	87
Mac users	88
Stop a print job	88
Use the scan features	90
Scan an image	90
Scan an original to a computer	90
Scan an original to a memory card or storage device	91
Scan slides or negative film	91
Stop scanning	92
Share a scanned image with friends and relatives	92
Send as an e-mail attachment	92
Send using HP Instant Share	92
Print a scanned image	93
Edit a scanned image	93
Edit a scanned photo or graphic	93
Edit a scanned document	93
Order supplies	94
Order paper, transparency film, or other media	94
Order ink cartridges	94
Order accessories	95
Order other supplies	95
Maintain your HP All-in-One	96
Clean the HP All-in-One	96
Clean the glass	96
Clean the lid backing	96
Clean the exterior	97
Check the estimated ink levels	97
Print a self-test report	98
Work with ink cartridges	99
Replace the ink cartridges	99
Align the printer	101
Clean the print head	102
Clean the ink cartridge contacts	102
Self-maintenance sounds	103
Troubleshooting information	104
View the Readme file	105
Setup troubleshooting	105
Hardware setup troubleshooting	105
Software installation troubleshooting	110
Uninstall and reinstall the software	112
Operational troubleshooting	114
Paper troubleshooting	114
Ink cartridge troubleshooting	116
Device update	116
Device update (Windows)	116
Device update (Mac)	117
HP warranty and support	118
Warranty	118
Warranty upgrades	118
Warranty information	119
Before you call HP customer support	120
Access your serial number and service ID	120
Get support and other information from the Internet	121
Call in North America during warranty	121
Call elsewhere in the world	121
HP Quick Exchange Service (Japan)	123
Prepare your HP All-in-One for shipment	123
Replace the ink cartridges in your HP All-in-One	123
Remove the control panel faceplate	124
Pack your HP All-in-One	126
Technical information	128
System requirements	128
Paper specifications	128
Paper-tray capacities	128
Paper sizes	129
Print margin specifications	130
Print specifications	130
Copy specifications	131
Memory card specifications	131
Scan specifications	132
Physical specifications	132
Power specifications	132
Environmental specifications	133
Additional specifications	133
Environmental product stewardship program	133
Protecting the environment	133
Ozone production	133
Energy consumption	133
Paper use	133
Plastics	134
Material safety data sheets	134
Recycling program	134
HP inkjet supplies recycling program	134
Disposal of Waste Equipment by Users in Private Households in the European Union	134
Regulatory notices	134
Regulatory model identification number	134
FCC statement	135
Notice to users in Japan	135
Notice to users in Korea	136
Geräuschemission	136
Declaration of conformity (European Economic Area)	136
HP Photosmart 3200 All-in-One series declaration of conformity	137

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Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a

possible solution. If you encounter a hardware problem during setup, see

Hardware

setup troubleshooting

During a normal installation of the HP All-in-One software, the following events occur:

The HP All-in-One software CD-ROM runs automatically.

The software installs.

Files are copied to your computer.

You are requested to connect the HP All-in-One to your computer.

A green OK and check mark appear on an installation wizard screen.

You are requested to restart your computer.

The registration process runs.

If any of these things did not occur, there might be a problem with the installation.

To check the installation on a Windows computer, verify the following:

●

Start the

HP Solution Center

and check to make sure the

Scan Picture

and

Scan Document

buttons appear. If the icons do not appear immediately, you

might need to wait a few minutes for the HP All-in-One to connect to your

computer. Otherwise, see

Some of the buttons are missing in the HP Solution

Center (Windows)

For information on starting the

HP Solution Center

, see the onscreen

HP Image

Zone Help

that came with your software.

●

Open the Printers dialog box and check to see that the HP All-in-One is listed.

●

Look in the system tray at the far right of the Windows taskbar for an HP All-in-

One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution

If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

From the Windows

Start

menu, click

Run

In the

Run

dialog box, enter

d:\setup.exe

(if your CD-ROM drive is not

assigned to drive letter D, enter the appropriate drive letter), and then click

To start the installation from a Mac

Double-click the CD icon on your desktop to view the contents of the CD.

Double-click the Setup icon.

The minimum system checks screen appears (Windows)

Solution

Your system does not meet the minimum requirements to install the

software. Click

Details

to see what the specific problem is, and then correct the

problem before attempting to install the software.

You can also try installing

HP Image Zone Express

instead.

HP Image Zone

Express

provides less functionality than the

HP Image Zone

software, but it

requires less space and memory on your computer.

User Guide

107

Troubleshooting