HP Pro 3080 Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC
HP Pro 3080 - Microtower PC Manual
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- HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 1
Maintenance & Service Guide HP Pro 3000 Business PCs HP Pro 3010 Business PCs HP Pro 3080 Business PCs - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP & Service Guide HP Pro 3000 Business PCs HP Pro 3010 Business PCs HP Pro 3080 Business PCs First - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 4
iv About This Book - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 5
MT 6 HP Pro 3010 MT 7 Small Form Factor Models ...8 Serviceability Features ...8 Front Panel Components ...8 Rear Panel Components ...9 HP Pro 3000 SFF 9 HP Pro 3010 SFF 10 2 Installing and Customizing the Software ...11 Installing the Operating System ...11 Downloading Microsoft Windows Updates - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 6
31 Cleaning the Computer Case 31 Cleaning the Keyboard ...31 Cleaning the Monitor ...32 Cleaning the Mouse ...32 Service Considerations ...32 Replacement Procedures Microtower (MT) Chassis 35 Preparation for Disassembly ...35 Access Panel ...36 Front Bezel ...37 Bezel Blanks ...38 Memory ...39 DDR3 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 7
...50 HP Pro 3000/3080 50 HP Pro 3010 ... HP Business PC Security Lock 80 Hood Sensor ...82 HP Chassis Security Kit ...83 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis 84 Preparation for Disassembly ...84 Access Panel ...85 Front Bezel ...86 Bezel Blanks ...87 Memory - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 8
...100 HP Pro 3000/3080 100 HP Pro 3010 ... HP Business PC Security Lock 130 Hood Sensor ...132 HP Chassis Security Kit 133 Appendix A Connector Pin Assignments ...134 Ethernet BNC ...134 USB ...134 Microphone ...134 Headphone ...135 Line-in Audio ...135 Line-out Audio ...135 4-Pin Power (for CPU - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 9
Problems 169 Solving Internet Access Problems ...170 Solving Software Problems ...172 Interpreting POST Audible Codes ...173 Resetting the Password Jumper ...174 Resetting the CMOS Jumper ...175 Contacting Customer Support ...176 Appendix D Specifications ...177 Microtower ...177 Small Form Factor - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 10
x - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 11
chassis are available-microtower and small form factor. HP Pro Business PC features vary depending on model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Figure 1-1 HP Pro 3000 Microtower 1 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 12
Figure 1-2 HP Pro 3000/3010 Small Form Factor Figure 1-3 HP Pro 3010 Microtower 2 Chapter 1 Product Features - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 13
Figure 1-4 HP Pro 3080 Microtower 3 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 14
Microtower Models Serviceability Features The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. Front Panel Components Front bezel appearance and drive - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 15
MS PRO/MS PRO DUO ● Memory Stick (MS) ● Memory Stick Select ● Memory Stick PRO ● MagicGate Memory Stick (MG) ● Memory Stick Duo (MS Duo) Duo (MS PRO Duo) ● Memory Stick PRO- ● MagicGate Memory Duo ● Memory Stick PRO (MS PRO) HG Duo ● Memory Stick Micro (M2) (adapter required) Microtower - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 16
Rear Panel Components HP Pro 3000 MT/3080 MT Figure 1-7 Rear Panel Components - HP Pro 3000/3080 MT Table 1-3 Rear Panel Components - HP Pro 3000/3080 MT 1 Power Cord Connector 7 Line-Out Connector for powered audio devices (green) 2 Line-In Audio Connector (blue) 8 Microphone Connector (pink) - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 17
HP Pro 3010 MT Figure 1-8 Rear Panel Components - HP Pro 3010 MT Table 1-4 Rear Panel Components - HP Pro 3010 MT 1 Power Cord Connector 7 Line-Out Connector for powered audio devices (green) 2 Line-In double-clicking the Realtek HD Audio Manager icon in the Windows taskbar. Microtower Models 7 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 18
Small Form Factor Models Serviceability Features The small form factor computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. Front Panel Components Drive configuration may - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 19
Components HP Pro 3000 SFF Figure 1-10 Rear Panel Components - HP Pro 3000 SFF Table 1-6 Rear Panel Components - HP Pro 3000 SFF 1 Mouse Computer Setup to use both connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10) Utility Guide. Small Form Factor - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 20
Express x1 graphics card is installed, the connectors on the card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10) Utility Guide - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 21
7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen. CAUTION: Do not add optional - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 22
system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on your PC that contain the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 23
the HP Pro 3010. HP Pro 3000/3080 - Computer Setup (F10) Utility Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 24
(F10) Utility Main Menu Heading Table Main Computer Setup-Main on page 15 Advanced Computer Setup-Advanced on page 16 Boot Computer Setup-Boot on page 17 Power Computer Setup-Power on page 18 PC Health Computer Setup-PC Health on page 18 Exit Computer Setup-Exit on page 19 14 Chapter - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 25
Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer ) ● Cache Size (view only) ● Memory Size (view only) ● Integrated MAC (view only) ● System BIOS (view only) ● Chassis Serial Number (view HP Pro 3000/3080 - Computer Setup (F10) Utility 15 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 26
Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup DVMT/system memory allocated for video memory.: ● 128MB ● 256MB ● Max Onboard HD Audio OnChip USB Controller USB Legacy Support Allows you - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 27
Disables/enables SERR#. Computer Setup-Boot NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup-Boot Option apply after a non-MS-DOS operating system has started. HP Pro 3000/3080 - Computer Setup (F10) Utility 17 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 28
Setup-Boot (continued) Option Description Set Supervisor Password Allows you to establish a password to control access to Computer Setup. BIOS Write Protection Disables/enables BIOS upgrading. Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending on the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 29
to factory defaults. HP Pro 3010 - Computer Setup (F10) Utility Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 30
Setup-Main on page 15 Advanced Computer Setup-Advanced on page 16 Boot Computer Setup-Boot on page 17 Power Computer Setup-PC Health on page 18 Exit Computer Setup-Exit on page 24 Computer Setup-Main NOTE: Support for specific Computer Setup options may vary depending on the hardware - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 31
on the hardware configuration. WARNING! Setting items on this menu to incorrect values may cause your system to malfunction. Table 3-10 Computer Setup-Advanced Option Description CPU Type (view only) CPU Speed (view only) Cache RAM (view only) HP Pro 3010 - Computer Setup (F10) Utility 21 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 32
Allows you to view the supervisor password. User Password Allows you to view the user password. USB Ports Allows you to enable/disable individual USB ports (USB Port 1 through USB Port 12). Onboard Video Memory Size Allows you to set onboard video memory size to: ● 128MB ● 256MB ● 512MB SATA - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 33
processor's XD feature. Computer Setup-Boot NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-12 Computer Setup-Boot Option devices. Specifies boot device priority within CD/DVD drives. HP Pro 3010 - Computer Setup (F10) Utility 23 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 34
Group Boot Priority Specifies boot device priority within bootable network devices. Computer Setup-Exit NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-13 Computer Setup-Exit Option Description Exit Saving Changes Press Enter to exit - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 35
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 36
and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user may differ from that marked on the hard drive or listed in the computer specification. Drive size calculations by drive manufacturers are bytes to the base 10 while - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 37
source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 38
Removing DIPs* from vinyl tray 2,000 V Removing DIPs* from Styrofoam 3,500 V Removing bubble pack from PCB 7,000 V Packing PCBs in foam-lined box 5,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 39
such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 40
. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow. Be sure - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 41
. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 31. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 31 before following these procedures: CAUTION: Use safety glasses - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 42
prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 43
PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. They in their protective packaging until they are actually mounted in the CPU. ● Avoid dropping drives from any height onto any surface. ● If you - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 44
the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk use the public collection system or return them to HP, their authorized partners, or their agents. 34 Chapter 5 Identifying the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 45
Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly 1. Close any open software applications. - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 46
: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 6-1 Removing the Computer Access Panel To replace the access panel, reverse the removal steps. 36 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 47
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the access panel (Access Panel on page 36). 3. Press outward on the three latches on the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 48
blank. If the blank needs to be replaced at a later date, you can order a replacement blank from HP. 3. To remove the 3.5-inch bezel blank, press the two retaining tabs towards the outer left edge of 4. Replace the front bezel. 38 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 49
CAS latency 9 DDR3 1333 MHz (9-9-9 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 50
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. Populate the DIMM sockets in the following order: DIMM1, DIMM3, DIMM2, then DIMM4. 40 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 51
Table 6-1 DIMM Socket Locations Item Description Socket Color (HP Pro 3000/3080) 1 XMM1 socket, Channel A (populate White first) 2 higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 52
modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 53
way down into the socket and sit evenly in the socket to avoid memory corruption. Make sure the latches are in the closed position (3). 6. Repeat steps 4 and 5 to install any additional modules. 7. Replace the computer access panel. 8. Reconnect the power cord and any external devices, then turn on - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 54
Express x1 expansion slot 4 PCI Express x16 expansion slot The HP Pro 3010 has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion cards. 44 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 55
6-7 Expansion Slot Locations - HP Pro 3010 Table 6-3 Expansion Slot Locations - HP Pro 3010 Item Description 1 PCI Express x1 expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can install a PCI Express x1, x4, x8, or - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 56
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then for the expansion card you are installing. Figure 6-9 Removing an Expansion Slot Cover 46 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 57
from the chassis frame. Be sure not to scrape the card against the other components. Figure 6-10 Removing a PCI or PCI Express x1 Expansion Card c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 58
toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board. Expansion Cards and Slot Covers 48 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 59
any security devices that were disengaged when the access panel was removed. 14. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. Cable Management Always follow good cable management practices when working inside the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 60
on the cable could damage the cable and result in a failed power supply. Cable Connections HP Pro 3000/3080 System board connectors are color-coded to make it easier to find the proper connection. Connector Media card reader 50 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 61
HP Pro 3010 System board connectors are color-coded to make it easier to find the proper connection. Connector Name Not labeled ATX_CPU CHASSIS_FAN1 CPU_FAN J_AUDIO J_USB1 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 62
Drives The computer supports up to five drives that may be installed in various configurations. This section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drive Positions Figure 6-14 Drive - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 63
not support Parallel ATA (PATA) optical drives or PATA hard drives. ● If needed, HP has other drives use M3 metric screws. The HP-supplied M3 metric guide screws (1) are black. The HPsupplied 6-32 turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 64
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 6-16 System Board Drive Connections - HP Pro 3000/3080 54 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 65
Connectors No. System Board Connector System Board Label - HP Pro 3000/3080 1 SATA1 SATA1 2 SATA2 SATA2 3 SATA3 SATA3 4 SATA4 SATA4 5 Media Card Reader MEDIA Color dark blue white light blue orange black System Board Label - HP Pro 3010 SATA0 SATA1 SATA2 SATA3 F_USB2 Color dark - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 66
be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the access Removing the Optical Drive 56 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 67
Bay on page 57. Installing an Optical Drive into the 5.25-inch Drive Bay To install an optional 5.25-inch optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the access panel (Access Panel on page 36). 3. Remove the front bezel (Front Bezel on - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 68
Replace the front bezel and access panel. 11. Reconnect the power cord and turn on the computer. 12. Lock any security devices that were disengaged when the access panel was removed. The system USB cable from the system board. 58 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 69
) Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch external drive bay on the front of the computer can be configured with a media card reader. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the access panel (Access Panel on page 36 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 70
computer. If you do not have this CD set, select Start > HP Backup and Recovery and create it now. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the access panel (Access Panel on page 36). 60 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 71
3. Remove the two screws that secure the hard drive cage to the chassis. Figure 6-24 Removing the Hard Drive Cage Screws 4. Push down the latch on the side of the hard drive cage (1), then slide the hard drive cage away from the bottom of the chassis (2) as shown below. Figure 6-25 Releasing the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 72
5. Lift the hard drive cage out of the chassis. Figure 6-26 Removing the Hard Drive Cage 6. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 6-27 Disconnecting the Hard Drive Cables 62 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 73
7. Remove the four screws that secure the hard disk drive to the hard drive cage (1), then slide the hard disk drive out of the hard drive cage (2). Figure 6-28 Removing the Hard Drive NOTE: To install an internal 3.5-inch hard drive, refer to Installing an Internal 3.5-inch Hard Drive on page 64. - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 74
of the front bezel. The 6-32 screws are silver. Figure 6-29 Installing the Hard Drive in the Drive Cage 64 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 75
3. Connect the power cable (1) and data cable (2) to the back of the hard drive. Figure 6-30 Connecting the Hard Drive Cables CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires. 4. Place the hard disk drive cage into the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 76
any hard drive performance problems. If you are computer access panel. 8. Reconnect the power cord and any external devices, then turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed. 66 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 77
2. Remove the access panel (Access Panel on page 36) 3. Lay the computer on its side with the front facing toward you. 4. Remove the front the housing up (2), and then pull the assembly away from the chassis while guiding the cables through the hole in the chassis. To install the housing assembly, - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 78
2. Remove the access panel (Access Panel on page 36). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. To install the power switch/ - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 79
page 35). 2. Remove the access panel (Access Panel on page 36). 3. Lay the computer on its side with the rear facing toward you. 4. Disconnect the cable from the red/ and then remove the fan from the chassis. NOTE: HP Pro 3010 shown. To install the fan, reverse the removal procedures. System Fan 69 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 80
access panel (Access Panel on page 36). 3. Lay the computer on its side with the rear facing toward you. 4. Disconnect side to keep from contaminating the work area with thermal grease. NOTE: HP Pro 3010 shown. CAUTION: Heat sink retaining screws should be tightened in Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 81
for disassembly (Preparation for Disassembly on page 35). 2. Remove the access panel (Access Panel on page 36). 3. Lay the computer on its side with the rear facing toward you. 4. Disconnect the heatsink control cable from the system board and remove the heatsink Heat sink assembly - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 82
computer on its side with the rear facing toward you. 4. Disconnect all power cables from the mass storage devices and from the system board. 5. Remove the four screws that secure the power supply to the chassis. NOTE: HP Pro 3010 shown. 72 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 83
then lift up the rear of the power supply to disengage it from the chassis. 7. Slide the power supply toward the front/bottom of the computer, then lift the power supply out of the computer. To install the power supply, reverse the removal procedure. Power Supply 73 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 84
and installed on the replacement system board: ● Memory modules ● Processor ● Expansion cards To remove the system board: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35 from the system board. 74 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 85
installing a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support/files. Battery The battery that comes with your computer provides power to the real - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 86
the computer access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. 76 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 87
edge of the battery. 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder 1. Pull back - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 88
the computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. 78 Chapter 6 Removal and Replacement Procedures Microtower (MT - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 89
Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 6-33 Installing a Cable Lock Padlock Figure 6-34 Installing a Padlock Installing a Security Lock 79 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 90
HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 6-35 Securing the Cable to a Fixed and mouse cables through the lock. Figure 6-36 Threading the Keyboard and Mouse Cables 80 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 91
3. Screw the lock to the chassis using the screw provided. Figure 6-37 Attaching the Lock to the Chassis 4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-38 Engaging the Lock Installing - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 92
access panel is removed while there is still power to the computer, the hood sensor will cause the system to stop and If the error message persists, press the F10 key immediately when the HP Logo screen is displayed to enter the Computer Setup menu. In the menu, select Advanced > Hood Sensor > - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 93
HP Chassis Security Kit An optional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay. Figure 6-39 HP Chassis Security Kit Figure 6-40 Installing the HP Chassis Security Kit Installing a Security Lock 83 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 94
Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly 1. Close any open software applications. - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 95
for disassembly (Preparation for Disassembly on page 84). 2. Remove the thumbscrews that secure the access panel to the computer chassis (1). 3. Slide the access panel back about 1.3 cm (1/2 inch), then lift it away from and off the unit (2). Figure 7-1 Removing the Access Panel To install - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 96
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84). 2. Remove the access panel (Access Panel on page 85). Front Bezel To install the front bezel, reverse the removal procedure. 86 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 97
Bezel Blanks 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84). 2. Remove the access panel (Access Panel on page 85). 3. Remove the front bezel (Front Bezel on page - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 98
memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. 88 Chapter 7 Removal and Replacement Procedures Small Form Factor - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 99
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. Populate the DIMM sockets in the following order: DIMM1, DIMM3, DIMM2, then DIMM4. Memory 89 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 100
Locations Item Description Socket Color (HP Pro 3000/3080) 1 XMM1 socket, Channel memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel 90 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 101
modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 102
must be pushed all the way down into the socket and sit evenly in the socket to avoid memory corruption. Make sure the latches are in the closed position (3). 7. Repeat steps 5 and 6 to install any additional modules. 92 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 103
(2). Figure 7-7 Lowering the Drive Cage 9. Replace the computer access panel. 10. Reconnect the power cord and any external devices, then turn on the computer. The computer should automatically recognize the additional memory when you turn on the computer. 11. Lock any security devices that were - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 104
slot 4 PCI Express x16 expansion slot The HP Pro 3010 has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion cards. 94 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 105
7-9 Expansion Slot Locations - HP Pro 3010 Table 7-3 Expansion Slot Locations - HP Pro 3010 Item Description 1 PCI Express x1 expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can install a PCI Express x1, x4, x8, or - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 106
3. On the rear panel of the computer, lift the slot cover latch (1) and rotate slot cover up and away from the slots (2). Figure 7-10 Releasing card you are installing. Figure 7-11 Removing an Expansion Slot Cover 96 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 107
forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 7-13 Removing a PCI Express x16 Expansion Card 5. Store the removed card in anti-static packaging. 6. If you are not installing a new expansion card, install an expansion slot - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 108
the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board. Closing the Slot Cover Lock 98 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 109
internal cables to the system board, if needed. 10. Replace the computer access panel. 11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. Cable Management Always follow good cable management practices when working - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 110
Cable Connections HP Pro 3000/3080 System board connectors are color-coded to make it easier to find the proper connection. Connector I/O USB Power button Media card reader Primary hard drive Primary optical drive 100 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 111
Description Second hard drive Second optical drive Drives A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drive Positions NOTE: Your computer model may look different than the model shown below. Diskette drives are only available on some models. Figure 7-16 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 112
support Parallel ATA (PATA) optical drives or PATA hard drives. ● If needed, HP guide screws (1) are black. The HP-supplied 6-32 standard screws (1) are silver. Figure 7-17 Extra Drive Retainer Screws Location CAUTION: To prevent loss of work and damage to the computer Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 113
System Board Drive Connectors Refer to the following illustration and table to identify the system board drive connectors. Figure 7-18 System Board Drive Connectors - HP Pro 3000/3080 Drives 103 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 114
SATA3 SATA3 4 SATA4 SATA4 5 Media Card Reader MEDIA Color dark blue white light blue orange black System Board Label - HP Pro 3010 SATA0 SATA1 SATA2 SATA3 F_USB2 Color dark blue white light blue orange white 104 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 115
an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84). 2. Remove the access panel (Access Panel on page 85). 3. Remove the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 116
5.25-inch optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84 guide screw in the front top hole on the left side of the drive. Figure 7-23 Installing the Guide Screw in the Optical Drive 106 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 117
6. Rotate the drive cage all the way up. Figure 7-24 Rotating the Drive Cage Up 7. Align the guide screw on the drive with the slot on the chassis. Slide the optical drive into the drive bay until the two screw holes on the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 118
. The system automatically recognizes the drive and reconfigures the computer. Removing an External 3.5-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 108 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 119
NOTE: The 3.5-inch drive bay may contain a diskette drive or a media card reader. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84). 2. Remove the access panel (Access Panel on page 85). 3. Remove the front bezel (Front Bezel on page - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 120
3.5-inch external drive bay on the front of the computer can be configured with a media card reader or a diskette drive. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84). 2. the chassis. 110 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 121
7. Rotate the drive cage all the way up. Figure 7-30 Rotating the Drive Cage Up 8. Slide the drive into the drive bay (1) until the two screw holes on the left side of the drive line up with the two screw holes on the left side of the drive cage. Secure drive by fastening two retainer screws through - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 122
connector on the system board. 11. Replace the front bezel and access panel. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed. 112 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 123
Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. If you do not have this CD set, select Start > HP Backup and Recovery and create it now. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 124
the bay (1) then slide the drive back and out of the bay (2). Figure 7-35 Removing an Internal Hard Drive 114 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 125
on the right side of the drive. NOTE: When replacing a hard drive, remove the guide screws from the old drive for use with the new drive. Figure 7-36 Installing the Guide Screw in the Hard Drive 3. Align the guide screw on the drive with the slot on the chassis. Slide the hard drive - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 126
panel was removed. NOTE: If you are replacing the primary hard drive, use the Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 116 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 127
) secure many of the system wires. You have to loosen these fasteners to gain access to the wires for several computer components. See the following illustration for proper routing of wires. NOTE: HP Pro 3015 shown. System board appearance varies by model. To loosen the fasteners: 1. Prepare the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 128
the latch on the right side of the fastener directly downward. To close the fasteners, reverse the loosening procedure. 118 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 129
Front I/O Device 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84). 2. Remove the access panel (Access Panel on page 85). 3. Remove the front bezel (Front Bezel on page - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 130
Power Switch Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84). 2. Remove the access panel (Access Panel on page install the power switch assembly, reverse the removal procedure. 120 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 131
computer for disassembly (Preparation for Disassembly on page 84). 2. Remove the access panel (Access Panel on page 85). 3. Unplug the fan wire from the white system board connector labeled CPU may require replacing the system board. NOTE: HP Pro 3015 shown. System board appearance varies by model - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 132
Processor 1. Prepare the computer for disassembly (Preparation for Disassembly on page 84). 2. Remove the access panel (Access Panel on page 85). 3. Remove of the processor and install the heatsink atop the processor. 122 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 133
the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply 1. Prepare the computer for disassembly (Preparation for Disassembly - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 134
8. Remove the screw that secures the power supply to the base of the computer. NOTE: HP Pro 3015 shown. System board appearance varies by model. 9. Slide the power supply power supply, reverse the removal procedure. 124 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 135
Remove all PCI and PCI Express expansion boards (Removing or Installing an Expansion Card on page 94). 6. Remove all memory modules (Memory on page 88). 7. then lift the board out of the chassis. NOTE: HP Pro 3015 shown. System board appearance varies by model. To install the system board, reverse - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 136
Computer Setup (F10) Utility Guide for information on backing up the CMOS settings. NOTE: HP encourages customers to recycle used electronic hardware, HP board, complete the following instructions to replace the battery: 126 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 137
the proper position. 4. Replace the computer access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. To release - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 138
computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. 128 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 139
Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 7-40 Installing a Cable Lock Padlock Figure 7-41 Installing a Padlock Installing a Security Lock 129 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 140
HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 7-42 Securing the Cable to a mouse cables through the lock. Figure 7-43 Threading the Keyboard and Mouse Cables 130 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 141
3. Remove the left screw that secures the computer access panel to the chassis and screw the lock to the chassis using the screw provided. Figure 7-44 Attaching the Lock to the Chassis 4. Insert - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 142
HP Logo screen is displayed to enter the Computer Setup menu. In the menu, select Advanced > Hood Sensor > Reset Case Open Status and make sure Enable is selected, then press the F10 key to Save and Exit, then reboot the system. 132 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 143
HP Chassis Security Kit An optional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay. Figure 7-46 HP Chassis Security Kit Figure 7-47 Installing the HP Chassis Security Kit Installing a Security Lock 133 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 144
and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Pin Signal 1 Data 2 Ground USB Connector and Icon Microphone Connector and Icon (1/8" miniphone) 1 23 Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 145
Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 4-Pin Power (for CPU) Connector and Icon Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_In_Left Audio_In_Right Ground - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 146
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock 24-Pin Power - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 147
, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 + is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Pin Signal 11 PERST# 12 GND - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 148
, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Pin Signal 11 WAKE# 12 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 149
are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 150
Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 151
C Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 152
in Computer Setup. If it does not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 160 for instructions. 142 Appendix C Troubleshooting Without - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 153
it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some select which source will be the default VGA source in Computer Setup. CAUTION: When the computer is plugged into an AC power source, there is always - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 154
Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a key can be disabled (or enabled) in Computer Setup. 144 Appendix C Troubleshooting Without Diagnostics - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 155
locked. Solution Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 156
Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Troubleshooting Without Diagnostics - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 157
are listed in the following table. Table C-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 158
If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA port that has been disabled in - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 159
. To restart the computer, press the power button again. Solving Media Card Reader Problems Table C-4 Solving Media Card Reader Problems Media card will not a safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an SD card, make sure that the lock tab - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 160
Memory Stick/PRO card is not in the locked position. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported installed into the computer and you are turning the PC on for the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 161
, the integrated graphics cannot be enabled after installing a PCI Express x16. The integrated graphics can be enabled in Computer Setup if a PCI Express x1 graphics card is installed, but it cannot be enabled if there is a graphics card in the PCI Express x16 slot. Solving Display Problems 151 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 162
3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the computer emits two short beeps then one long beep followed by a three second pause. Cause Solution Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. Power on - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 163
documentation that came with the monitor for instructions. Image is not centered. Cause Position Video resolution and refresh rate are set higher than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 164
graphics card. 2. Manually synchronize the Clock and Clock Phase on- screen display functions. Graphics card is not seated properly or is bad. 1. Reseat the graphics card. 2. Replace the graphics card. Certain typed symbols do not appear correct. Cause The font you are using does not support - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 165
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table C-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 166
front of the computer. Computer appears to be Problems Printer will not print. Cause Solution Printer is not turned on and online. The correct printer drivers driver. Make the proper network connections to the printer. Run printer self-test. 156 Appendix C Troubleshooting Without Diagnostics - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 167
for the application is not installed. The cables may not be connected properly. Printer memory may be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 168
Keyboard needs repairs. Computer is in standby mode. 1. On the Windows XP Desktop, click Start > Shut Down. On the Windows Vista Desktop, click Start, The Num Lock key can be disabled (or enabled) in Computer Setup. Table C-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 169
Table C-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Mouse may need cleaning. Mouse may need repair. Computer is in standby mode. Solution Remove the roller ball cover on the mouse and clean the internal components. See the Worldwide Limited Warranty - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 170
correct memory modules and to verify the proper installation. NOTE: DIMM2 must always be installed. 2. Listen for beeps from the computer. Beeps are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 160 Appendix C Troubleshooting Without Diagnostics - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 171
module. NOTE: DIMM2 must always be installed. 3. Replace third-party memory with HP memory. 4. Replace the system board. The computer emits two short beeps then one long beep followed by a three second pause. Cause Solution Graphics card is not seated properly or is bad, or system board is - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 172
. Table C-11 Solving Network Problems Wake-on-LAN feature is not computer. NOTE: Wake-on-LAN is only supported from the S1, S3 and S4 states. It is not supported from the S5 state. Network driver driver or obtain the latest driver from the manufacturer's Web site. 162 Appendix C Troubleshooting - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 173
for this computer. Select the Network icon in the Control Panel and configure the network controller. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers. Solving Network Problems 163 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 174
, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. 164 Appendix C Troubleshooting Without Diagnostics - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 175
to reseat, install, or remove a DIMM. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. Table C-12 Solving Memory Problems System will not boot or does not function properly after installing - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 176
third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 177
ROM and DVD Problems (continued) Movie to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM remove or uninstall the device. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 178
USB Flash Drive Problems USB flash drive Run the Computer Setup utility and ensure USB Ports are in Computer Setup. Computer Setup utility and change the removable media boot priority in Boot > Boot Device Priority. 2. Run the Computer section of the Service Reference Guide. The computer boots to DOS - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 179
the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the computer. The cable from the device to the computer does not work. 1. If possible, replace the cable. 2. Restart the - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 180
Problems Unable to connect to the Internet. Cause Solution Internet Service the computers's RJ-45 connector. (If the connection is good, the "PC" LED small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 181
Table C-16 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up click Diagnostics. 8. Click Query Modem. A "Success" response indicates the modem is connected and working properly. Solving Internet Access Problems 171 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 182
operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Table C-17 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 183
error or invalid CPU 1. Upgrade the BIOS to proper version. followed by a three second detected before graphics card pause initialized. 2. Change the processor. 1 short beep followed by a one No optical drive found. second pause 1. Check cable connections. 2. Run the Computer Setup utility - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 184
new passwords, repeat steps 1 through 4, replace the password jumper on pins 2 and 3, then repeat steps 6 through 8. Establish the new passwords in Computer Setup. Refer to the Computer Setup (F10) Utility Guide for Computer Setup instructions. 174 Appendix C Troubleshooting Without Diagnostics - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 185
Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support computer and turn on power. NOTE: Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see the Computer Setup (F10) Utility Guide - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 186
the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 176 Appendix C Troubleshooting Without - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 187
D Specifications Microtower Table D-1 Specifications - HP Pro 3015 Microtower Desktop Dimensions Height 15.14 in 000 ft 9144 m NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10 - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 188
Table D-1 Specifications - HP Pro 3015 Microtower (continued) Heat Dissipation For 115V/60Mhz For 8A @ 100 VAC 4A @ 200 VAC 1 This system utilizes a passive power factor corrected power supply. The power factor correction is present in the 230V operating mode only. This allows the system to - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 189
Specifications - HP Pro 3015 Microtower Desktop temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained VAC 1 This system utilizes a passive power factor corrected power supply. The power factor correction is present in the 230V operating - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 190
Small Form Factor Table D-3 Specifications - HP Pro 3000/3080 Small Form Factor Desktop Dimensions Height 3.98 in 101 000 ft 9144 m NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 191
Specifications - HP Pro 3000/3080 Small Form Factor (continued) Power Output 300 W 300 W Rated Input Current (maximum)1 8A @ 100 VAC 4A @ 200 VAC 1 This system utilizes a passive power factor corrected power supply. The power factor Specifications - HP Pro 3010 Small Form Factor Desktop - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 192
31 computer setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 connecting drive cables 53, 102 connections system board 50, 51, 100 connector pin assignments 134 country power cord set requirements 140 Customer Support 141, 176 D Digital Audio Out connector 7, 10 disassembly preparation SFF - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 193
129 HP Business PC Security Lock 80, 130 padlock 79, 129 M media card reader features 5 installing 59, 110 removing 58, 108 Media Card Reader problems 149 memory populating sockets 40, 89 removal and replacement 39 SFF removal and replacement 88 specifications 39, 88 memory problems 165 microphone - HP Pro 3080 | Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PC - Page 194
board removal and replacement 125 SFF specifications memory 88 side channel audio connector 7, 10 software problems 172 servicing computer 32 spare part number tamper-resistent wrench 33 Torx T-15 screwdriver 32 specifications memory 39 microtower 177 small form factor 180 static electricity 27
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