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Solving CD-ROM and DVD Problems

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Table C-12 Solving Memory Problems (continued) The computer emits one short beep then one long beep followed by a three second pause. Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table C-13 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been disabled in the Computer Setup utility. Non-bootable CD in drive. Boot order not correct. Run the Computer Setup utility and ensure SATA1 Controller is Enabled in the Advanced menu. Try a bootable CD in the drive. 1. Run the Computer Setup utility and change the optical drive boot priority in Boot > Boot Device Priority > CD-ROM Group Boot Priority. 2. Run the Computer Setup utility and change boot group sequence in Boot > Boot Device Priority. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 160 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA port that has been disabled in Computer Setup. Run the Computer Setup utility and ensure SATA1 Controller is Enabled in the Advanced menu. CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. 166 Appendix C Troubleshooting Without Diagnostics

Section	Page
Product Features	11
Microtower Models	14
Serviceability Features	14
Front Panel Components	14
Media Card Reader Components	15
Rear Panel Components	16
HP Pro 3000 MT/3080 MT	16
HP Pro 3010 MT	17
Small Form Factor Models	18
Serviceability Features	18
Front Panel Components	18
Rear Panel Components	19
HP Pro 3000 SFF	19
HP Pro 3010 SFF	20
Installing and Customizing the Software	21
Installing the Operating System	21
Downloading Microsoft Windows Updates	21
Installing or Upgrading Device Drivers (Windows systems)	22
Accessing Disk Image (ISO) Files	22
Protecting the Software	22
Computer Setup (F10) Utility	23
HP Pro 3000/3080 – Computer Setup (F10) Utility	23
Using Computer Setup (F10) Utilities	23
Computer Setup—Main	25
Computer Setup—Advanced	26
Computer Setup—Boot	27
Computer Setup—Power	28
Computer Setup—PC Health	28
Computer Setup—Exit	29
HP Pro 3010 – Computer Setup (F10) Utility	29
Using Computer Setup (F10) Utilities	29
Computer Setup—Main	30
Computer Setup—Advanced	31
Computer Setup—Power	33
Computer Setup—Boot	33
Computer Setup—Exit	34
Serial ATA (SATA) Drive Guidelines and Features	35
SATA Hard Drives	35
SATA Hard Drive Cables	35
SATA Data Cable	35
SMART ATA Drives	36
Hard Drive Capacities	36
Identifying the Chassis, Routine Care, and Disassembly Preparation	37
Electrostatic Discharge Information	37
Generating Static	37
Preventing Electrostatic Damage to Equipment	38
Personal Grounding Methods and Equipment	38
Grounding the Work Area	39
Recommended Materials and Equipment	39
Operating Guidelines	40
Routine Care	41
General Cleaning Safety Precautions	41
Cleaning the Computer Case	41
Cleaning the Keyboard	41
Cleaning the Monitor	42
Cleaning the Mouse	42
Service Considerations	42
Power Supply Fan	42
Tools and Software Requirements	42
Screws	43
Cables and Connectors	43
Hard Drives	43
Lithium Coin Cell Battery	44
Removal and Replacement Procedures Microtower (MT) Chassis	45
Preparation for Disassembly	45
Access Panel	46
Front Bezel	47
Bezel Blanks	48
Memory	49
DDR3-SDRAM DIMMs	49
Populating DIMM Sockets	50
Installing Memory Modules	52
Expansion Cards	54
Cable Management	59
Cable Connections	60
HP Pro 3000/3080	60
HP Pro 3010	61
Drives	62
Drive Positions	62
Installing Additional Drives	63
System Board Drive Connections	64
Removing an Optical Drive	66
Installing an Optical Drive into the 5.25-inch Drive Bay	67
Removing an External 3.5-inch Drive	68
Installing a Drive into the 3.5-inch External Drive Bay	69
Removing an Internal 3.5-inch Hard Drive	70
Installing an Internal 3.5-inch Hard Drive	74
Front I/O and USB Panel Housing Assembly	77
Power Switch/LED Assembly	78
System Fan	79
Heat sink assembly	80
Processor	81
Power Supply	82
System Board	84
Battery	85
Type 1 Battery Holder	86
Type 2 Battery Holder	87
Type 3 Battery Holder	87
Installing a Security Lock	89
HP/Kensington MicroSaver Security Cable Lock	89
Padlock	89
HP Business PC Security Lock	90
Hood Sensor	92
HP Chassis Security Kit	93
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	94
Preparation for Disassembly	94
Access Panel	95
Front Bezel	96
Bezel Blanks	97
Memory	98
DDR3-SDRAM DIMMs	98
Populating DIMM Sockets	99
Installing DIMMs	101
Removing or Installing an Expansion Card	104
Cable Management	109
Cable Connections	110
HP Pro 3000/3080	110
HP Pro 3010	110
Drives	111
Drive Positions	111
Installing Additional Drives	112
System Board Drive Connectors	113
Removing an Optical Drive	115
Installing an Optical Drive into the 5.25-inch Drive Bay	116
Removing an External 3.5-inch Drive	118
Installing a Drive into the 3.5-inch External Drive Bay	120
Removing an Internal 3.5-inch Hard Drive	123
Installing an Internal 3.5-inch Hard Drive	125
Plastic Wire/Cable Fastener and Clips	127
Front I/O Device	129
Power Switch Assembly	130
Heatsink	131
Processor	132
Power Supply	133
System Board	135
Battery	136
Type 1 Battery Holder	137
Type 2 Battery Holder	137
Type 3 Battery Holder	138
Installing a Security Lock	139
HP/Kensington MicroSaver Security Cable Lock	139
Padlock	139
HP Business PC Security Lock	140
Hood Sensor	142
HP Chassis Security Kit	143
Connector Pin Assignments	144
Ethernet BNC	144
USB	144
Microphone	144
Headphone	145
Line-in Audio	145
Line-out Audio	145
4-Pin Power (for CPU)	145
Monitor	146
24-Pin Power	146
PCI Express	147
PCI Express	148
Power Cord Set Requirements	149
General Requirements	149
Japanese Power Cord Requirements	149
Country-Specific Requirements	150
Troubleshooting Without Diagnostics	151
Safety and Comfort	151
Before You Call for Technical Support	151
Helpful Hints	152
Solving General Problems	154
Solving Power Problems	157
Solving Hard Drive Problems	158
Solving Media Card Reader Problems	159
Solving Display Problems	161
Solving Audio Problems	165
Solving Printer Problems	166
Solving Keyboard and Mouse Problems	168
Solving Hardware Installation Problems	170
Solving Network Problems	172
Solving Memory Problems	175
Solving CD-ROM and DVD Problems	176
Solving USB Flash Drive Problems	178
Solving Front Panel Component Problems	179
Solving Internet Access Problems	180
Solving Software Problems	182
Interpreting POST Audible Codes	183
Resetting the Password Jumper	184
Resetting the CMOS Jumper	185
Contacting Customer Support	186
Specifications	187
Microtower	187
Small Form Factor	190

Match case Limit results 1 per page

The computer emits one short beep then one long beep followed by a three second pause.

Cause

Solution

Memory is installed incorrectly or is bad.

Reseat DIMMs. Power on the system.

Replace DIMMs one at a time to isolate the faulty

module.

Replace third-party memory with HP memory.

Replace the system board.

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the

following table or to the documentation that came with the optional device.

Table C-13

Solving CD-ROM and DVD Problems

System will not boot from CD-ROM or DVD drive.

Cause

Solution

The device is attached to a SATA port that has been

disabled in the Computer Setup utility.

Run the Computer Setup utility and ensure

SATA1

Controller

Enabled

in the

Advanced

menu.

Non-bootable CD in drive.

Try a bootable CD in the drive.

Boot order not correct.

Run the Computer Setup utility and change the optical

drive boot priority in

Boot

Boot Device Priority

CD-ROM Group Boot Priority

Run the Computer Setup utility and change boot group

sequence in

Boot

Boot Device Priority

Drive not found (identified).

Cause

Solution

Cable could be loose.

Check cable connections.

The system may not have automatically recognized a newly

installed device.

See reconfiguration directions in the

Solving Hardware

Installation Problems

on page

160

section. If the system still

does not recognize the new device, check to see if the

device is listed within Computer Setup. If it is listed, the

probable cause is a driver problem. If it is not listed, the

probable cause is a hardware problem.

The device is attached to a SATA port that has been

disabled in Computer Setup.

Run the Computer Setup utility and ensure

SATA1

Controller

Enabled

in the

Advanced

menu.

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause

Solution

Drive is not connected properly or not properly configured.

See the documentation that came with the optional device.

Table C-12

Solving Memory Problems (continued)

166

Appendix C

Troubleshooting Without Diagnostics