Honeywell HNVE1 Reference Guide - Page 77

Troubleshooting A, Technical Support, Problems and Solutions - international

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A Troubleshooting Technical Support Prior to calling Honeywell technical support, refer to the following topics for possible solutions to problems with your HNVE1. To contact the Honeywell Video Systems technical support team, call 1-800-796-2288 (North America only) or send an e-mail to [email protected]. Any equipment returned to Honeywell Video Systems for warranty or service repair must have a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on all return packages and internal paperwork. Problems and Solutions This appendix lists some common symptoms and provides possible causes and solutions. Table A-1 Troubleshooting Solutions Symptom • The power cord insulation is damaged. • The power cord, the connectors, or the power plug are hot when used. • The power cord gets warm or hot if bent or pulled when used. Possible Cause Possible Solution The power cord, the connectors, or the power plug are damaged. Warning! If you continue to use it, a fire or an electric shock may occur. Unplug the power plug immediately and get a qualified service person to address the problem. Document 800-04195 Rev B 77 11/09

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Document 800-04195 Rev B
77
11/09
A
Troubleshooting
Technical Support
Prior to calling Honeywell technical support, refer to the following topics for possible
solutions to problems with your HNVE1. To contact the Honeywell Video Systems
technical support team, call 1-800-796-2288 (North America only) or send an e-mail to
.
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Merchandise Authorization (RMA) number. The RMA number must be
clearly marked on all return packages and internal paperwork.
Problems and Solutions
This appendix lists some common symptoms and provides possible causes and
solutions.
Table A-1
Troubleshooting Solutions
Symptom
Possible Cause
Possible Solution
•
The power cord
insulation is damaged.
The power cord, the connectors, or the
power plug are damaged.
Warning!
If you continue to
use it, a fire or an electric shock may
occur.
Unplug the power plug immediately
and get a qualified service person to
address the problem.
•
The power cord, the
connectors, or the
power plug are hot
when used.
•
The power cord gets
warm or hot if bent or
pulled when used.