IBM 887022X Installation Guide - Page 83

Troubleshooting

charts

The

following

table

lists

problem

symptoms

and

suggested

solutions.

Device

Suggested

action

DVD-ROM

drive

Verify

that:

v

The

primary

IDE

channel

is

enabled

in

the

Configuration/Setup

Utility

program.

v

All

cables

and

jumpers

are

installed

correctly.

v

The

correct

device

driver

is

installed

for

the

DVD-ROM

drive.

Note:

When

two

servers

are

connected

in

a

16-way

configuration,

the

DVD-ROM,

diskette

drive,

keyboard

port,

USB

ports

(except

for

Remote

Supervisor

Adapter

II-EXA

functionality),

mouse,

and

video

are

disabled

on

the

secondary

server.

The

DVD-ROM

drive

is

not

recognized.

Diskette

drive

If

there

is

a

diskette

in

the

drive,

verify

that:

v

The

diskette

drive

is

enabled

in

the

Configuration/Setup

Utility

program.

v

The

diskette

is

good

and

not

damaged.

(Try

another

diskette

if

you

have

one.)

v

The

diskette

contains

the

necessary

files

to

start

the

server.

v

Your

software

program

is

working

properly.

Note:

When

two

servers

are

connected

in

a

16-way

configuration,

the

DVD-ROM,

diskette

drive,

keyboard

port,

USB

ports

(except

for

Remote

Supervisor

Adapter

II-EXA

functionality),

mouse,

and

video

are

disabled

on

the

secondary

server.

If

the

diskette

drive

in-use

light

stays

on

or

the

server

continues

to

bypass

the

diskette

drive,

call

for

service.

Diskette

drive

in-use

light

stays

on,

or

the

server

bypasses

the

diskette

drive.

Other

devices

Call

for

service.

Problems

such

as

broken

cover

locks

or

indicator

lights

not

working.

Intermittent

problems

Verify

that:

v

All

cables

and

cords

are

connected

securely

to

the

rear

of

the

server

and

attached

options.

v

When

the

server

is

turned

on,

air

is

flowing

from

the

rear

of

the

server

at

the

fan

grille.

If

there

is

no

air

flow,

the

fan

is

not

working.

This

causes

the

server

to

overheat

and

shut

down.

v

Ensure

that

the

SCSI

bus

and

devices

are

configured

correctly

and

that

the

last

external

device

in

each

SCSI

chain

is

terminated

correctly.

If

the

problem

remains,

call

for

service.

A

problem

occurs

only

occasionally

and

is

difficult

to

detect.

Keyboard,

mouse,

or

pointing-device

v

Make

sure

that

the

keyboard

cable

is

properly

connected

to

the

server.

v

Make

sure

that

the

server

and

the

monitor

are

turned

on.

v

Try

using

another

keyboard.

Note:

When

two

servers

are

connected

in

a

16-way

configuration,

the

DVD-ROM,

diskette

drive,

keyboard

port,

USB

ports

(except

for

Remote

Supervisor

Adapter

II-EXA

functionality),

mouse,

and

video

are

disabled

on

the

secondary

server.

If

the

problem

remains,

call

for

service.

All

or

some

keys

on

the

keyboard

do

not

work.

Chapter

6.

Solving

problems

71

Section	Page
Contents	5
Safety	7
Chapter 1. Introduction	13
The IBM Eserver Documentation CD	14
Hardware and software requirements	14
Using the Documentation Browser	14
Notices and statements used in this publication	15
Features and specifications	16
Major components of the xSeries 445 server	17
Chapter 2. Installing options	19
Installation guidelines	19
System reliability guidelines	19
Working inside the server with the power on	20
Handling static-sensitive devices	20
Opening the cover	21
The SMP Expansion Module	21
Removing an SMP Expansion Module and cover	23
Installing and replacing a microprocessor	27
Installing a memory module	31
Installing DIMMs	33
Reinstalling an SMP Expansion Module and cover	35
Installing an adapter	38
Cabling a ServeRAID adapter	41
Installing the serial port	43
Completing the installation	45
Installing the server in the rack cabinet	45
Connecting the cables	46
SMP Expansion Port cabling	47
RXE Expansion and Management Port cabling	53
Power cabling	60
SCSI cabling	60
USB cabling	60
Video cabling	60
Mouse cabling	60
Keyboard cabling	61
Gigabit Ethernet cabling	61
Remote Supervisor Adapter cabling	61
Chapter 3. Server controls, LEDs, and power	63
Front view	63
Rear view	65
Server power features	68
Turning on the server	68
Turning off the server	69
Chapter 4. Configuring your server	71
Using the ServerGuide Setup and Installation CD	72
Using the Configuration/Setup Utility program	72
Using the LSI Logic Configuration Utility program	73
Using the ServeRAID configuration programs	74
Using the Remote Supervisor Adapter	74
Using the Integrated System Management Firmware Update Utility program	74
Configuring scalable partitions	75
Creating a scalable partition	75
Deleting a scalable partition	77
Chapter 5. Updating IBM Director	79
Chapter 6. Solving problems	81
Diagnostic tools overview	81
POST beep code descriptions	82
ServerGuide startup problems	82
Troubleshooting charts	83
Light path diagnostics feature overview	88
Identifying problems using the light path diagnostics feature	89
The diagnostic panel	89
LEDs on the top of the server	89
LEDs on the SMP Expansion Modules and system boards	89
Light path diagnostics table	90
Appendix A. Getting help and technical assistance	93
Before you call	93
Using the documentation	93
Getting help and information from the World Wide Web	94
Software service and support	94
Hardware service and support	94
Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002	95
Part 1 - General Terms	95
Part 2 - Country-unique Terms	98
Part 3 - Warranty Information	109
Appendix C. Notices	111
Edition notice	111
Trademarks	112
Important notes	113
Product recycling and disposal	113
Battery return program	114
Electronic emission notices	114
Federal Communications Commission (FCC) statement	114
Industry Canada Class A emission compliance statement	115
Australia and New Zealand Class A statement	115
United Kingdom telecommunications safety requirement	115
European Union EMC Directive conformance statement	115
Taiwanese Class A warning statement	115
Chinese Class A warning statement	116
Japanese Voluntary Control Council for Interference (VCCI) statement	116
Power cords	116

IBM 887022X Installation Guide - Page 83

Troubleshooting, charts

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