IBM 887022X Installation Guide - Page 86

Device, Suggested, action, Power, Serial, Software

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Device Suggested action An IBM option that used to work Verify that all of the option hardware and cable connections are secure. does not work now. If the option comes with its own test instructions, use those instructions to test the option. If the failing option is a SCSI option, verify that: v The cables for all external SCSI options are connected correctly. v The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. v All external SCSI options are turned on. You must turn on external SCSI options before turning on the server. Power The server does not power on. If the problem remains, call for service. Verify that: v The power cables are properly connected to the server. v The electrical outlet functions properly. v The type of memory installed is correct. v If you just installed an option, remove it, and restart the server. If the server now turns on, you might have installed more options than the power supply supports. v The LEDs on the power supply are on. If the problem remains, call for service. Serial port The number of serial ports identified by the operating system is less than the number of serial ports installed. Verify that: v Each port is assigned a unique address by the Configuration/Setup Utility program and none of the serial ports are disabled. v The ribbon cable is properly connected to the center plane. v The serial-port adapter, if you installed one, is seated properly. If the problem remains, call for service. A serial device does not work. Verify that: v The ribbon cable is properly connected to the center plane. v The serial port is enabled and is assigned a unique address. If the problem remains, call for service. Software Suspected software problem. To determine if problems are caused by the software, verify that: v Your server has the minimum memory requirements needed to use the software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory-address conflict. v The software is designed to operate on your server. v Other software works on your server. v The software that you are trying to use works on another server. If you received any error messages when using the software program, see the information that comes with the software for a description of the messages and solutions to the problem. If the problem remains, contact your place of purchase. 74 xSeries 445 Type 8870: Installation Guide

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Device
Suggested
action
An
IBM
option
that
used
to
work
does
not
work
now.
Verify
that
all
of
the
option
hardware
and
cable
connections
are
secure.
If
the
option
comes
with
its
own
test
instructions,
use
those
instructions
to
test
the
option.
If
the
failing
option
is
a
SCSI
option,
verify
that:
v
The
cables
for
all
external
SCSI
options
are
connected
correctly.
v
The
last
option
in
each
SCSI
chain,
or
the
end
of
the
SCSI
cable,
is
terminated
correctly.
v
All
external
SCSI
options
are
turned
on.
You
must
turn
on
external
SCSI
options
before
turning
on
the
server.
If
the
problem
remains,
call
for
service.
Power
Verify
that:
v
The
power
cables
are
properly
connected
to
the
server.
v
The
electrical
outlet
functions
properly.
v
The
type
of
memory
installed
is
correct.
v
If
you
just
installed
an
option,
remove
it,
and
restart
the
server.
If
the
server
now
turns
on,
you
might
have
installed
more
options
than
the
power
supply
supports.
v
The
LEDs
on
the
power
supply
are
on.
If
the
problem
remains,
call
for
service.
The
server
does
not
power
on.
Serial
port
Verify
that:
v
Each
port
is
assigned
a
unique
address
by
the
Configuration/Setup
Utility
program
and
none
of
the
serial
ports
are
disabled.
v
The
ribbon
cable
is
properly
connected
to
the
center
plane.
v
The
serial-port
adapter,
if
you
installed
one,
is
seated
properly.
If
the
problem
remains,
call
for
service.
The
number
of
serial
ports
identified
by
the
operating
system
is
less
than
the
number
of
serial
ports
installed.
A
serial
device
does
not
work.
Verify
that:
v
The
ribbon
cable
is
properly
connected
to
the
center
plane.
v
The
serial
port
is
enabled
and
is
assigned
a
unique
address.
If
the
problem
remains,
call
for
service.
Software
To
determine
if
problems
are
caused
by
the
software,
verify
that:
v
Your
server
has
the
minimum
memory
requirements
needed
to
use
the
software.
For
memory
requirements,
see
the
information
that
comes
with
the
software.
Note:
If
you
have
just
installed
an
adapter
or
memory,
you
might
have
a
memory-address
conflict.
v
The
software
is
designed
to
operate
on
your
server.
v
Other
software
works
on
your
server.
v
The
software
that
you
are
trying
to
use
works
on
another
server.
If
you
received
any
error
messages
when
using
the
software
program,
see
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
solutions
to
the
problem.
If
the
problem
remains,
contact
your
place
of
purchase.
Suspected
software
problem.
74
xSeries
445
Type
8870:
Installation
Guide