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Lenovo ThinkPad Edge E135 (English) User Guide - Page 127

Problems with the keyboard and other pointing devices, A wireless LAN problem, Bluetooth problems

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• Problem: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps. Solution: - Try another cable. - Make sure that the link partner is set to auto-negotiate. - Make sure that the switch is 802.3ab-compliant (gigabit over copper). A wireless LAN problem Problem: You cannot connect to the network using the built-in wireless network card. Solution: Make sure that your wireless LAN driver is the latest version. Check the Web site and confirm that the driver version supported by the Access Connections program is the latest documented in the readme file. Make sure that your computer is within range of a wireless access point. Make sure that the wireless radio is enabled by double-clicking the Access Connections icon on the taskbar. Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. Check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. A wireless WAN problem Problem: A message is displayed indicating that an unauthorized WAN card is installed. Solution: The WAN card is not supported on this computer. Remove it. Note: Depending on your computer, some models do not have a wireless WAN card. Bluetooth problems • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel by clicking Start ➙ Control Panel ➙ Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices. Chapter 9. Troubleshooting computer problems 111

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	17
Locating computer controls, connectors, and indicators	17
Front view	17
Right-side view	19
Left-side view	20
Bottom view	21
Status indicators	22
Locating important product information	24
Machine type and model label	24
FCC ID and IC Certification number label	25
Certificate of Authenticity label	26
Features	26
Specifications	27
Operating environment	28
ThinkVantage programs	28
Accessing ThinkVantage programs on the Windows 7 operating system	28
Introduction to ThinkVantage programs	30
Chapter 2. Using your computer	33
Registering your computer	33
Frequently asked questions	33
Special keys and buttons	34
Using the UltraNav pointing device	37
Using the TrackPoint pointing device	37
Using the touch pad	39
Disabling the UltraNav pointing device and using an external mouse	40
Adding the UltraNav icon to the Windows notification area	40
Power management	40
Checking the battery status	40
Using the ac power adapter	41
Charging the battery	41
Maximizing the battery life	41
Managing the battery power	42
Power-saving modes	42
Handling the battery	43
Connecting to the network	45
Ethernet connections	45
Wireless connections	45
Presentations and multimedia	49
Changing display settings	49
Connecting a projector or an external monitor	49
Using dual displays	51
Using audio features	52
Using the integrated camera	52
Using a flash media card	53
Inserting a flash media card	53
Removing a flash media card	54
Chapter 3. You and your computer	55
Accessibility and comfort	55
Ergonomic information	55
Comfort	56
Accessibility information	56
Traveling with your computer	57
Travel tips	57
Travel accessories	57
Chapter 4. Security	59
Attaching a mechanical lock	59
Using passwords	59
Passwords and sleep mode	59
Typing passwords	59
Power-on password	60
Hard disk passwords	60
Supervisor password	62
Hard disk security	64
Notice on deleting data from your hard disk drive or solid state drive	64
Using firewalls	65
Protecting data against viruses	65
Chapter 5. Recovery overview	67
Creating and using a recovery media	67
Performing backup and recovery operations	68
Using the OneKey Recovery Pro workspace	69
Creating and using a rescue medium	70
Reinstalling preinstalled applications and device drivers	71
Solving recovery problems	72
Chapter 6. Replacing devices	73
Static electricity prevention	73
Replacing the battery	73
Replacing the SIM card	75
Replacing the hard disk drive or solid state drive	77
Replacing a PCI Express Mini Card for wireless LAN/WiMAX connection	80
Replacing a PCI Express Half Mini Card for wireless WAN connection	82
Replacing a memory module	86
Replacing the keyboard	88
Replacing the backup battery	93
Chapter 7. Advanced configuration	97
Installing a new operating system	97
Before you begin	97
Installing the Windows 7 operating system	98
Installing device drivers	99
Installing the driver for the 4-in-1 media card reader	99
Installing the driver for USB 3.0	99
Installing the ThinkPad monitor file for Windows 2000/XP/Vista/7	99
Installing other drivers and software	100
ThinkPad Setup	100
Main menu	100
Config menu	101
Date/Time menu	106
Security menu	106
Startup menu	110
Restart menu	112
Updating your system UEFI BIOS	112
Using system management	113
System management	113
Setting management features	113
Chapter 8. Preventing problems	115
General tips for preventing problems	115
Making sure device drivers are current	116
Taking care of your computer	117
Cleaning the cover of your computer	118
Chapter 9. Troubleshooting computer problems	121
Diagnosing problems	121
Troubleshooting	121
Computer stops responding	121
Spills on the keyboard	122
Error messages	122
Errors without messages	124
Beep errors	125
Memory module problems	125
Networking problems	126
Problems with the keyboard and other pointing devices	127
Problems with the display and multimedia devices	128
Battery and power problems	133
Problems with drives and other storage devices	136
A software problem	136
Problems with ports and connectors	137
Chapter 10. Getting support	139
Before you contact Lenovo	139
Getting help and service	139
Using diagnostic programs	140
Lenovo Support Web site	140
Calling Lenovo	140
Finding ThinkPad options	141
Purchasing additional services	141
Appendix A. Regulatory information	143
Wireless related information	143
Location of the UltraConnect wireless antennas	144
Locating wireless regulatory notices	145
Export classification notice	145
Electronic emission notices	145
Federal Communications Commission Declaration of Conformity	145
Industry Canada Class B emission compliance statement	146
European Union - Compliance to the Electromagnetic Compatibility Directive	146
German Class B compliance statement	146
Korea Class B compliance statement	147
Japan VCCI Class B compliance statement	147
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	147
Lenovo product service information for Taiwan	147
Appendix B. WEEE and recycling statements	149
EU WEEE statements	149
Japan recycling statements	149
Recycling information for Brazil	150
Battery recycling information for the European Union	150
Battery recycling information for Taiwan	151
Battery recycling information for the United States and Canada	151
Appendix C. ENERGY STAR model information	153
Appendix D. Notices	155

Match case Limit results 1 per page

•

Problem

: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.

Instead, it connects at 100 Mbps.

Solution

–

Try another cable.

–

Make sure that the link partner is set to auto-negotiate.

–

Make sure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem

Problem

: You cannot connect to the network using the built-in wireless network card.

Solution

: Make sure that your wireless LAN driver is the latest version. Check the Web site and conﬁrm that

the driver version supported by the Access Connections program is the latest documented in the readme ﬁle.

Make sure that your computer is within range of a wireless access point.

Make sure that the wireless radio is enabled by double-clicking the Access Connections icon on the taskbar.

Note:

If you are using the Windows 7 operating system, click

Show hidden icons

on the taskbar. The

Access Connections icon is displayed. For more information about the icon, refer to the Access Connections

help information system.

Check the Network Name (SSID) and your encryption information. Use the Access Connections program to

verify this case-sensitive information.

A wireless WAN problem

Problem

: A message is displayed indicating that an unauthorized WAN card is installed.

Solution

: The WAN card is not supported on this computer. Remove it.

Note:

Depending on your computer, some models do not have a wireless WAN card.

Bluetooth problems

•

Problem

: Sound does not come from the Bluetooth headset/headphone but comes from the local

speaker even though the Bluetooth headset/headphone is connected using a Headset proﬁle or AV proﬁle.

Solution

: Do the following:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open Control Panel by clicking

Start

➙

Control Panel

➙

Hardware and Sound

➙

Sound

➙

Playback

3. If you are using a Headset proﬁle, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If you are using an AV proﬁle, select

Stereo Audio

and click the

Set Default

button.

4. Click

to close the Sound window.

•

Problem

: PIM items sent from the Windows 7 operating systems cannot be received correctly into the

address book of any other Bluetooth-enabled device.

Solution

: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled

devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a ﬁle through

Bluetooth, a PIM item sent from the Windows 7 might be saved as a ﬁle with the extension .contact.

Problems with the keyboard and other pointing devices

The following are the most common problems with keyboards and other pointing devices.

Chapter 9

Troubleshooting computer problems

111