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Lenovo ThinkPad L530 (English) User Guide - Page 151

Problems with keyboard and other pointing devices, A wireless LAN problem, Bluetooth problems

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- Ensure that the link partner is set to auto-negotiate. - Ensure that the switch is 802.3ab-compliant (gigabit over copper). A wireless LAN problem Problem: You cannot connect to the network using the built-in wireless network card. Solution: Ensure that your wireless LAN driver is the latest version installed. Check the Web site and confirm the driver version supported by the Access Connections program is the latest documented in the readme file. Ensure that your computer is within range of a wireless access point. Ensure that the wireless radio is enabled by double-clicking the Access Connections icon on the taskbar. Note: Click the triangular icon on the taskbar to show hidden icons. The Access Connections icon is displayed. For more information about the icon, see the help information system of the Access Connections program. Check the Network Name (SSID), and your encryption information. Use the Access Connection program to verify this case-sensitive information. A wireless WAN problem Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card. Solution: The WAN card is not supported on this computer. Remove it. Note: Depending on your computer, some models do not have a wireless WAN card. Bluetooth problems Note: Check your connection anytime and ensure that no other Bluetooth-enabled device is searching for the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection. • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open the Control Panel by clicking Start ➙ Control Panel ➙ Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM (Personal Information Manager) items sent from Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension .contact. Problems with keyboard and other pointing devices The following are the most common keyboard and other pointing devices problems. Chapter 10. Troubleshooting computer problems 133

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product Overview	19
Locating computer controls, connectors, features, and indicators	19
Front view	19
Right-side view	21
Left-side view	22
Bottom view	24
Rear view	25
Status indicators	26
Locating important product information	27
Machine type and model label	27
FCC ID and IC Certification number label	28
Certificate of Authenticity label	29
Features	30
Specifications	31
Operating environment	32
ThinkVantage Technologies and software	32
Accessing ThinkVantage applications	32
ThinkVantage applications	34
Chapter 2. Using your computer	37
Register your computer	37
Frequently asked questions	37
Special keys and buttons	39
Function key combinations	39
Volume and mute buttons	41
Windows key	42
Using the UltraNav pointing device	42
Using the TrackPoint pointing device	43
Using the touch pad	44
Disabling the UltraNav pointing device and using an external mouse	44
Adding the UltraNav icon to the Windows notification area	45
Power management	45
Checking battery status	45
Using the ac power adapter	45
Charging the battery	46
Maximizing battery life	46
Managing your battery power	46
Understanding the power-saving modes	47
Handling the battery	48
Connecting to the network	49
Ethernet connections	50
Wireless connections	50
Presentations and multimedia	54
Changing display settings	54
Connecting a projector or external display	54
Setting up a presentation	56
Using dual displays	56
Using the NVIDIA Optimus Graphics feature	57
Using audio features	57
Using the integrated camera	58
Using the optical disk drive	59
Using an ExpressCard or a flash media card	59
Chapter 3. You and your computer	61
Accessibility and comfort	61
Ergonomic information	61
Comfort	62
Accessibility information	62
Traveling with your computer	63
Travel tips	63
Travel accessories	64
Chapter 4. Security	65
Attaching a mechanical lock	65
Using passwords	65
Passwords and sleep mode	65
Typing passwords	65
Power-on password	66
Hard disk passwords	66
Supervisor password	68
Hard disk security	70
Setting the security chip	71
Using a fingerprint reader	72
Notice on deleting data from your hard disk drive or solid state drive	74
Understanding and using firewalls	74
Protecting data against viruses	75
Chapter 5. Recovery overview	77
Creating and using recovery media	77
Creating recovery media	77
Using recovery media	78
Performing backup and recovery operations	78
Performing a backup operation	78
Performing a recovery operation	79
Using the Rescue and Recovery workspace	79
Creating and using a rescue medium	80
Creating a rescue medium	80
Using a rescue medium	80
Reinstalling preinstalled applications and device drivers	81
Solving recovery problems	82
Chapter 6. Replacing devices	83
Static electricity prevention	83
Replacing the battery	83
Replacing the SIM card	85
Replacing the hard disk drive or solid state drive	86
Replacing the keyboard	88
Replacing and installing a memory module	92
Replacing the optical disk drive	95
Replacing the PCI Express Mini Card for wireless LAN/WiMAX connection	100
Replacing or installing the PCI Express Mini Card for wireless WAN connection	102
Replacing the backup battery	106
Chapter 7. Enhancing your computer	109
Finding ThinkPad options	109
ThinkPad port replicators and docking stations	109
Front view	110
Rear view	112
Attaching a port replicator or docking station	115
Detaching a port replicator or docking station	117
Security feature	118
Using the system lock key	119
Chapter 8. Advanced configuration	121
Installing a new operating system	121
Before you begin	121
Installing the Windows 7 operating system	122
Installing device drivers	123
Installing driver for the 4-in-1 Media card reader	123
Installing the driver for USB 3.0	123
Installing ThinkPad Monitor File for Windows 7	123
Installing other device drivers and software	124
ThinkPad Setup	124
Main menu	125
Config menu	125
Date/Time menu	129
Security menu	130
Startup menu	134
Restart menu	136
Updating your system UEFI BIOS	136
Using system management	136
System management	137
Setting management features	137
Chapter 9. Preventing problems	139
General tips for preventing problems	139
Making sure device drivers are current	140
Getting the latest drivers from the Web site	140
Getting the latest drivers using ThinkVantage System Update	140
Taking care of your computer	141
Cleaning the cover of your computer	142
Chapter 10. Troubleshooting computer problems	145
Diagnosing problems	145
Troubleshooting	145
Computer stops responding	145
Spills on the keyboard	146
Error messages	146
Errors without messages	148
Beep errors	149
Memory module problems	149
Networking problems	149
Problems with keyboard and other pointing devices	151
Problems with display and multimedia devices	152
Fingerprint reader problems	157
Battery and power problems	157
Problems with drives and other storage devices	160
A software problem	162
Problems with ports and connectors	162
Chapter 11. Getting support	165
Before you contact Lenovo	165
Register your computer	165
Download system updates	165
Record information	165
Getting help and service	165
Using diagnostic programs	166
Lenovo Support Web site	166
Calling Lenovo	166
Purchasing additional services	167
Appendix A. Regulatory information	169
Wireless related information	169
Location of the UltraConnect wireless antennas	170
Locating wireless regulatory notices	171
Export classification notice	171
Electronic emission notices	171
Federal Communications Commission Declaration of Conformity	171
Industry Canada Class B emission compliance statement	172
European Union - Compliance to the Electromagnetic Compatibility Directive	172
German Class B compliance statement	172
Korea Class B compliance statement	173
Japan VCCI Class B compliance statement	173
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	173
Lenovo product service information for Taiwan	173
Appendix B. WEEE and recycling statements	175
EU WEEE statements	175
Japan recycling statements	175
Recycling information for Brazil	176
Battery recycling information for the European Union	176
Battery recycling information for the United States and Canada	177
Battery recycling information for Taiwan	177
Appendix C. ENERGY STAR model information	179
Appendix D. Notices	181

Match case Limit results 1 per page

–

Ensure that the link partner is set to auto-negotiate.

–

Ensure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem

Problem

: You cannot connect to the network using the built-in wireless network card.

Solution

: Ensure that your wireless LAN driver is the latest version installed. Check the Web site and conﬁrm

the driver version supported by the Access Connections program is the latest documented in the readme ﬁle.

Ensure that your computer is within range of a wireless access point.

Ensure that the wireless radio is enabled by double-clicking the Access Connections icon on the taskbar.

Note:

Click the triangular icon on the taskbar to show hidden icons. The Access Connections icon is

displayed. For more information about the icon, see the help information system of the Access Connections

program.

Check the Network Name (SSID), and your encryption information. Use the Access Connection program to

verify this case-sensitive information.

A wireless WAN problem

Message

: Unauthorized WAN card is plugged in - Power off and remove the WAN card.

Solution

: The WAN card is not supported on this computer. Remove it.

Note:

Depending on your computer, some models do not have a wireless WAN card.

Bluetooth problems

Note:

Check your connection anytime and ensure that no other Bluetooth-enabled device is searching for

the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.

•

Problem

: Sound does not come from the Bluetooth headset/headphone but comes from the local

speaker even though the headset/headphone is connected using Headset proﬁle or AV proﬁle.

Solution

: Do the following:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open the Control Panel by clicking

Start

➙

Control Panel

➙

Hardware and Sound

➙

Sound

➙

Playback

3. If you are using Headset proﬁle, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If you are using AV proﬁle, select

Stereo Audio

and click the

Set Default

button.

4. Click

to close the Sound window.

•

Problem

: PIM (Personal Information Manager) items sent from Windows 7 operating system cannot be

received correctly into the address book of any other Bluetooth-enabled device.

Solution

: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled

devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a ﬁle

through Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a ﬁle

with the extension .contact.

Problems with keyboard and other pointing devices

The following are the most common keyboard and other pointing devices problems.

Chapter 10

Troubleshooting computer problems

133