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Lenovo ThinkPad L530 (English) User Guide - Page 153

External monitor problems, Problem, Solution, Personalize, Display, Change display settings

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• Problem: The screen is unreadable or distorted. Solution: Ensure that: - The display device driver is installed correctly. - The screen resolution and color quality are correctly set. - The monitor type is correct. To check these settings, do the following: 1. Right-click on the desktop, and click Personalize. 2. Click Display at the left. 3. Select Change display settings. Check whether the screen resolution is correctly set. 4. Click Advanced Settings. 5. Click the Adapter tab. 6. Ensure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 7. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the "Device status" box and ensure the device is working properly. If not, click the Troubleshoot button. Close the Properties window. 8. Click the Monitor tab. Check whether the color quality is correctly set, ensure that other information is also correct. 9. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the "Device status" box and ensure that the device is working properly. If not, click the Troubleshoot button and follow the instructions on the screen. • Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for 4 seconds or over to turn off your computer, then turn it on again. • Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer's display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press Fn+F7 and select the desired monitor. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2. Reconnect the external monitor to your computer. 3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported. - If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display. Chapter 10. Troubleshooting computer problems 135

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product Overview	19
Locating computer controls, connectors, features, and indicators	19
Front view	19
Right-side view	21
Left-side view	22
Bottom view	24
Rear view	25
Status indicators	26
Locating important product information	27
Machine type and model label	27
FCC ID and IC Certification number label	28
Certificate of Authenticity label	29
Features	30
Specifications	31
Operating environment	32
ThinkVantage Technologies and software	32
Accessing ThinkVantage applications	32
ThinkVantage applications	34
Chapter 2. Using your computer	37
Register your computer	37
Frequently asked questions	37
Special keys and buttons	39
Function key combinations	39
Volume and mute buttons	41
Windows key	42
Using the UltraNav pointing device	42
Using the TrackPoint pointing device	43
Using the touch pad	44
Disabling the UltraNav pointing device and using an external mouse	44
Adding the UltraNav icon to the Windows notification area	45
Power management	45
Checking battery status	45
Using the ac power adapter	45
Charging the battery	46
Maximizing battery life	46
Managing your battery power	46
Understanding the power-saving modes	47
Handling the battery	48
Connecting to the network	49
Ethernet connections	50
Wireless connections	50
Presentations and multimedia	54
Changing display settings	54
Connecting a projector or external display	54
Setting up a presentation	56
Using dual displays	56
Using the NVIDIA Optimus Graphics feature	57
Using audio features	57
Using the integrated camera	58
Using the optical disk drive	59
Using an ExpressCard or a flash media card	59
Chapter 3. You and your computer	61
Accessibility and comfort	61
Ergonomic information	61
Comfort	62
Accessibility information	62
Traveling with your computer	63
Travel tips	63
Travel accessories	64
Chapter 4. Security	65
Attaching a mechanical lock	65
Using passwords	65
Passwords and sleep mode	65
Typing passwords	65
Power-on password	66
Hard disk passwords	66
Supervisor password	68
Hard disk security	70
Setting the security chip	71
Using a fingerprint reader	72
Notice on deleting data from your hard disk drive or solid state drive	74
Understanding and using firewalls	74
Protecting data against viruses	75
Chapter 5. Recovery overview	77
Creating and using recovery media	77
Creating recovery media	77
Using recovery media	78
Performing backup and recovery operations	78
Performing a backup operation	78
Performing a recovery operation	79
Using the Rescue and Recovery workspace	79
Creating and using a rescue medium	80
Creating a rescue medium	80
Using a rescue medium	80
Reinstalling preinstalled applications and device drivers	81
Solving recovery problems	82
Chapter 6. Replacing devices	83
Static electricity prevention	83
Replacing the battery	83
Replacing the SIM card	85
Replacing the hard disk drive or solid state drive	86
Replacing the keyboard	88
Replacing and installing a memory module	92
Replacing the optical disk drive	95
Replacing the PCI Express Mini Card for wireless LAN/WiMAX connection	100
Replacing or installing the PCI Express Mini Card for wireless WAN connection	102
Replacing the backup battery	106
Chapter 7. Enhancing your computer	109
Finding ThinkPad options	109
ThinkPad port replicators and docking stations	109
Front view	110
Rear view	112
Attaching a port replicator or docking station	115
Detaching a port replicator or docking station	117
Security feature	118
Using the system lock key	119
Chapter 8. Advanced configuration	121
Installing a new operating system	121
Before you begin	121
Installing the Windows 7 operating system	122
Installing device drivers	123
Installing driver for the 4-in-1 Media card reader	123
Installing the driver for USB 3.0	123
Installing ThinkPad Monitor File for Windows 7	123
Installing other device drivers and software	124
ThinkPad Setup	124
Main menu	125
Config menu	125
Date/Time menu	129
Security menu	130
Startup menu	134
Restart menu	136
Updating your system UEFI BIOS	136
Using system management	136
System management	137
Setting management features	137
Chapter 9. Preventing problems	139
General tips for preventing problems	139
Making sure device drivers are current	140
Getting the latest drivers from the Web site	140
Getting the latest drivers using ThinkVantage System Update	140
Taking care of your computer	141
Cleaning the cover of your computer	142
Chapter 10. Troubleshooting computer problems	145
Diagnosing problems	145
Troubleshooting	145
Computer stops responding	145
Spills on the keyboard	146
Error messages	146
Errors without messages	148
Beep errors	149
Memory module problems	149
Networking problems	149
Problems with keyboard and other pointing devices	151
Problems with display and multimedia devices	152
Fingerprint reader problems	157
Battery and power problems	157
Problems with drives and other storage devices	160
A software problem	162
Problems with ports and connectors	162
Chapter 11. Getting support	165
Before you contact Lenovo	165
Register your computer	165
Download system updates	165
Record information	165
Getting help and service	165
Using diagnostic programs	166
Lenovo Support Web site	166
Calling Lenovo	166
Purchasing additional services	167
Appendix A. Regulatory information	169
Wireless related information	169
Location of the UltraConnect wireless antennas	170
Locating wireless regulatory notices	171
Export classification notice	171
Electronic emission notices	171
Federal Communications Commission Declaration of Conformity	171
Industry Canada Class B emission compliance statement	172
European Union - Compliance to the Electromagnetic Compatibility Directive	172
German Class B compliance statement	172
Korea Class B compliance statement	173
Japan VCCI Class B compliance statement	173
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	173
Lenovo product service information for Taiwan	173
Appendix B. WEEE and recycling statements	175
EU WEEE statements	175
Japan recycling statements	175
Recycling information for Brazil	176
Battery recycling information for the European Union	176
Battery recycling information for the United States and Canada	177
Battery recycling information for Taiwan	177
Appendix C. ENERGY STAR model information	179
Appendix D. Notices	181

Match case Limit results 1 per page

•

Problem

: The screen is unreadable or distorted.

Solution

: Ensure that:

–

The display device driver is installed correctly.

–

The screen resolution and color quality are correctly set.

–

The monitor type is correct.

To check these settings, do the following:

1. Right-click on the desktop, and click

Personalize

2. Click

Display

at the left.

3. Select

Change display settings

. Check whether the screen resolution is correctly set.

4. Click

Advanced Settings

5. Click the

Adapter

tab.

6. Ensure that the correct device driver name is shown in the adapter information window.

Note:

The device driver name depends on the video chip that has been installed on your computer.

7. Click the

Properties

button. If you are prompted for an administrator password or conﬁrmation, type

the password or provide conﬁrmation. Check the “Device status” box and ensure the device is

working properly. If not, click the

Troubleshoot

button. Close the

Properties

window.

8. Click the

Monitor

tab. Check whether the color quality is correctly set, ensure that other information

is also correct.

9. Click the

Properties

button. If you are prompted for an administrator password or conﬁrmation, type

the password or provide conﬁrmation. Check the “Device status” box and ensure that the device is

working properly. If not, click the

Troubleshoot

button and follow the instructions on the screen.

•

Problem

: Incorrect characters appear on the screen.

Solution

: Did you install the operating system or application program correctly? If they are installed and

conﬁgured correctly, have the computer serviced.

•

Problem

: The screen stays on even after you turn off your computer.

Solution

: Press and hold the power button for 4 seconds or over to turn off your computer, then turn

it on again.

•

Problem

: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution

: This is an intrinsic characteristic of the TFT technology. Your computer's display contains

multiple thin-ﬁlm transistors (TFTs). A small number of missing, discolored, or bright dots on the screen

might exist all the time.

External monitor problems

•

Problem

: The external monitor is blank.

Solution

: To bring up the image, press Fn+F7 and select the desired monitor. If the problem persists,

do the following:

1. Connect the external monitor to another computer to ensure that it works.

2. Reconnect the external monitor to your computer.

3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that

are supported.

–

If the external monitor supports the same resolution as the computer display or a higher resolution,

view output on the external monitor or on both the external monitor and the computer display.

Chapter 10

Troubleshooting computer problems

135