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Lenovo ThinkPad L530 (English) User Guide - Page 161

A solid state drive problem, Optical drive problems, CD-ROM or CD-ROM XA

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Solution: In the Boot menu in the ThinkPad Setup, ensure that the hard disk drive is included in the Boot priority order list. If it is included in the Excluded from boot order list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the Boot priority order list. • Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm. Computers older than yours may not support such a security function. A solid state drive problem Problem: When you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow. Solution: Apply the disk defragmentation tool in Windows for faster access to the data. Optical drive problems • Problem: The optical drive, such as a CD, DVD, or CD-RW drive, does not work. Solution: Ensure that the computer is turned on and a CD, DVD, or CD-RW is properly loaded on the center pivot of the drive. (You should hear a click.) Ensure that the drive connector is firmly connected to the computer. If you use an option that has a bay for installing the drive, ensure that the option is firmly connected to the computer and works properly. Ensure that the drive tray is firmly closed. Ensure that the device drivers are correctly installed. • Problem: You hear a noise from the drive when the CD, DVD, or CD-RW is spinning. Solution: If the disc is not properly loaded on the center pivot of the drive, it may rub against the drive cover and make a noise. Ensure that the disc is loaded properly in the drive. • Problem: The disc tray of the optical drive does not come out at once when you press the eject button. Solution: The empty disc tray may not come out as quickly as you expect, but the delay is normal. When no disc is in the optical drive, the drive is automatically turned off to save energy. Then, when you press the eject button, it takes a little while to turn on the optical drive and pull out the disc tray. If you need to pull out the tray immediately, press the eject button again. • Problem: The tray does not open even if you press the eject button. Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open. Ensure that the computer is turned on and that the drive connector is firmly connected to the computer. If the tray still does not open, ensure that the computer is running, and insert the end of a straightened paper clip into the emergency eject hole. The tray will open. • Problem: An optical medium, such as a CD, a DVD, or a CD-RW, cannot be read. Solution: Ensure that the disc is not dirty. If it is, clean it with a cleaner kit. Test another disc. If the computer can read the other disc, the first one might be defective. Ensure that the disc is loaded on the center pivot of the drive with the label side up. (You should hear a click.) Ensure that the format of the disc is in one of the following formats: - Music CD - CD-ROM or CD-ROM XA Chapter 10. Troubleshooting computer problems 143

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product Overview	19
Locating computer controls, connectors, features, and indicators	19
Front view	19
Right-side view	21
Left-side view	22
Bottom view	24
Rear view	25
Status indicators	26
Locating important product information	27
Machine type and model label	27
FCC ID and IC Certification number label	28
Certificate of Authenticity label	29
Features	30
Specifications	31
Operating environment	32
ThinkVantage Technologies and software	32
Accessing ThinkVantage applications	32
ThinkVantage applications	34
Chapter 2. Using your computer	37
Register your computer	37
Frequently asked questions	37
Special keys and buttons	39
Function key combinations	39
Volume and mute buttons	41
Windows key	42
Using the UltraNav pointing device	42
Using the TrackPoint pointing device	43
Using the touch pad	44
Disabling the UltraNav pointing device and using an external mouse	44
Adding the UltraNav icon to the Windows notification area	45
Power management	45
Checking battery status	45
Using the ac power adapter	45
Charging the battery	46
Maximizing battery life	46
Managing your battery power	46
Understanding the power-saving modes	47
Handling the battery	48
Connecting to the network	49
Ethernet connections	50
Wireless connections	50
Presentations and multimedia	54
Changing display settings	54
Connecting a projector or external display	54
Setting up a presentation	56
Using dual displays	56
Using the NVIDIA Optimus Graphics feature	57
Using audio features	57
Using the integrated camera	58
Using the optical disk drive	59
Using an ExpressCard or a flash media card	59
Chapter 3. You and your computer	61
Accessibility and comfort	61
Ergonomic information	61
Comfort	62
Accessibility information	62
Traveling with your computer	63
Travel tips	63
Travel accessories	64
Chapter 4. Security	65
Attaching a mechanical lock	65
Using passwords	65
Passwords and sleep mode	65
Typing passwords	65
Power-on password	66
Hard disk passwords	66
Supervisor password	68
Hard disk security	70
Setting the security chip	71
Using a fingerprint reader	72
Notice on deleting data from your hard disk drive or solid state drive	74
Understanding and using firewalls	74
Protecting data against viruses	75
Chapter 5. Recovery overview	77
Creating and using recovery media	77
Creating recovery media	77
Using recovery media	78
Performing backup and recovery operations	78
Performing a backup operation	78
Performing a recovery operation	79
Using the Rescue and Recovery workspace	79
Creating and using a rescue medium	80
Creating a rescue medium	80
Using a rescue medium	80
Reinstalling preinstalled applications and device drivers	81
Solving recovery problems	82
Chapter 6. Replacing devices	83
Static electricity prevention	83
Replacing the battery	83
Replacing the SIM card	85
Replacing the hard disk drive or solid state drive	86
Replacing the keyboard	88
Replacing and installing a memory module	92
Replacing the optical disk drive	95
Replacing the PCI Express Mini Card for wireless LAN/WiMAX connection	100
Replacing or installing the PCI Express Mini Card for wireless WAN connection	102
Replacing the backup battery	106
Chapter 7. Enhancing your computer	109
Finding ThinkPad options	109
ThinkPad port replicators and docking stations	109
Front view	110
Rear view	112
Attaching a port replicator or docking station	115
Detaching a port replicator or docking station	117
Security feature	118
Using the system lock key	119
Chapter 8. Advanced configuration	121
Installing a new operating system	121
Before you begin	121
Installing the Windows 7 operating system	122
Installing device drivers	123
Installing driver for the 4-in-1 Media card reader	123
Installing the driver for USB 3.0	123
Installing ThinkPad Monitor File for Windows 7	123
Installing other device drivers and software	124
ThinkPad Setup	124
Main menu	125
Config menu	125
Date/Time menu	129
Security menu	130
Startup menu	134
Restart menu	136
Updating your system UEFI BIOS	136
Using system management	136
System management	137
Setting management features	137
Chapter 9. Preventing problems	139
General tips for preventing problems	139
Making sure device drivers are current	140
Getting the latest drivers from the Web site	140
Getting the latest drivers using ThinkVantage System Update	140
Taking care of your computer	141
Cleaning the cover of your computer	142
Chapter 10. Troubleshooting computer problems	145
Diagnosing problems	145
Troubleshooting	145
Computer stops responding	145
Spills on the keyboard	146
Error messages	146
Errors without messages	148
Beep errors	149
Memory module problems	149
Networking problems	149
Problems with keyboard and other pointing devices	151
Problems with display and multimedia devices	152
Fingerprint reader problems	157
Battery and power problems	157
Problems with drives and other storage devices	160
A software problem	162
Problems with ports and connectors	162
Chapter 11. Getting support	165
Before you contact Lenovo	165
Register your computer	165
Download system updates	165
Record information	165
Getting help and service	165
Using diagnostic programs	166
Lenovo Support Web site	166
Calling Lenovo	166
Purchasing additional services	167
Appendix A. Regulatory information	169
Wireless related information	169
Location of the UltraConnect wireless antennas	170
Locating wireless regulatory notices	171
Export classification notice	171
Electronic emission notices	171
Federal Communications Commission Declaration of Conformity	171
Industry Canada Class B emission compliance statement	172
European Union - Compliance to the Electromagnetic Compatibility Directive	172
German Class B compliance statement	172
Korea Class B compliance statement	173
Japan VCCI Class B compliance statement	173
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	173
Lenovo product service information for Taiwan	173
Appendix B. WEEE and recycling statements	175
EU WEEE statements	175
Japan recycling statements	175
Recycling information for Brazil	176
Battery recycling information for the European Union	176
Battery recycling information for the United States and Canada	177
Battery recycling information for Taiwan	177
Appendix C. ENERGY STAR model information	179
Appendix D. Notices	181

Match case Limit results 1 per page

Solution

: In the

Boot

menu in the ThinkPad Setup, ensure that the hard disk drive is included in the

Boot

priority order

list. If it is included in the

Excluded from boot order

list, it is disabled. Select the entry for

it in the list and press the x key. This moves the entry to the

Boot priority order

list.

•

Problem

: After setting a hard disk password on the hard disk drive of the computer, you moved the drive

to another computer. Now you cannot unlock the hard disk password.

Solution

: Your computer supports an enhanced password algorithm. Computers older than yours may

not support such a security function.

A solid state drive problem

Problem

: When you compress ﬁles or folders by use of the data compression function in Windows, and then

decompress them, the process of writing to or reading from the ﬁles or folders is slow.

Solution

: Apply the disk defragmentation tool in Windows for faster access to the data.

Optical drive problems

•

Problem

: The optical drive, such as a CD, DVD, or CD-RW drive, does not work.

Solution

: Ensure that the computer is turned on and a CD, DVD, or CD-RW is properly loaded on the

center pivot of the drive. (You should hear a click.)

Ensure that the drive connector is ﬁrmly connected to the computer. If you use an option that has a bay

for installing the drive, ensure that the option is ﬁrmly connected to the computer and works properly.

Ensure that the drive tray is ﬁrmly closed.

Ensure that the device drivers are correctly installed.

•

Problem

: You hear a noise from the drive when the CD, DVD, or CD-RW is spinning.

Solution

: If the disc is not properly loaded on the center pivot of the drive, it may rub against the drive

cover and make a noise. Ensure that the disc is loaded properly in the drive.

•

Problem

: The disc tray of the optical drive does not come out at once when you press the eject button.

Solution:

The empty disc tray may not come out as quickly as you expect, but the delay is normal. When

no disc is in the optical drive, the drive is automatically turned off to save energy. Then, when you press

the eject button, it takes a little while to turn on the optical drive and pull out the disc tray. If you need to

pull out the tray immediately, press the eject button again.

•

Problem

: The tray does not open even if you press the eject button.

Solution

: When your computer is not turned on, pressing the eject button does not cause the drive tray

to open. Ensure that the computer is turned on and that the drive connector is ﬁrmly connected to the

computer.

If the tray still does not open, ensure that the computer is running, and insert the end of a straightened

paper clip into the emergency eject hole. The tray will open.

•

Problem

: An optical medium, such as a CD, a DVD, or a CD-RW, cannot be read.

Solution

: Ensure that the disc is not dirty. If it is, clean it with a cleaner kit.

Test another disc. If the computer can read the other disc, the ﬁrst one might be defective.

Ensure that the disc is loaded on the center pivot of the drive with the label side up. (You should hear a

click.)

Ensure that the format of the disc is in one of the following formats:

–

Music CD

–

CD-ROM or CD-ROM XA

Chapter 10

Troubleshooting computer problems

143