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Lexmark 23B0225 User Reference - Page 116

Troubleshooting, User Guide resources, Online Technical Support, Calling for service

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9 Troubleshooting User Guide resources Troubleshooting information can be found in this chapter, and can also be found in the chapters on Using printer menus, Understanding printer messages, and Clearing paper jams. Online Technical Support Technical support is available on our Lexmark Web site at www.lexmark.com. Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information. Note: The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing a menu settings page for more information. For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/regions, refer to the numbers listed on the drivers CD. Note: When calling for service, call from the location of the printer. Checking an unresponsive printer Sometimes printer problems are very easy to solve. If your printer is not responding, first make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. 116

Section	Page
Table of contents	2
Notices	5
Edition notice	5
Edition:June2004	5
Trademarks	5
Licensing notice	7
Safety information	7
Cautions and warnings	8
Electronic emission notices	8
With a network cable or high-capacity output finisher installed	8
Japanese VCCI notice	9
The United Kingdom Telecommunications Act 1984	10
Without a network cable or high-capacity output finisher installed	10
The United Kingdom Telecommunications Act 1984	11
Noise emission levels	12
ENERGY STAR	12
Laser notice	12
More about installing drivers	13
Installing drivers for local printing	13
Windows	13
Macintosh	14
Serial connections	15
Installing drivers for network printing	17
Printing a network setup page	17
Windows 95, Windows 98 (First Edition)	17
Macintosh	19
Printing	21
Understanding the printer operator panel	21
Operator panel buttons	21
Sending a job to print	22
Canceling a print job	23
From the printer operator panel	23
From the Windows taskbar	23
From a Windows desktop	23
From a Macintosh computer	23
Loading the trays	24
Loading 500sheet trays	24
Loading the 2000sheet tray	26
Loading the multipurpose feeder	28
Printing on specialty media (transparencies, labels, other)	30
Windows	30
Mac OS 8.6–9.x	30
Mac OS X	31
Linking trays	31
Linking output bins	32
Holding a job in the printer	32
Printing and deleting held jobs	32
Accessing held jobs from the operator panel	33
Recognizing when format errors occur	33
Repeat Print	34
Reserve Print	34
Verify Print	34
Confidential jobs	35
Tips for successful printing	36
Storing paper	36
Storing supplies	36
Avoiding jams	37
Paper and specialty media specifications	38
Selecting print media	40
Paper	40
Transparencies	41
Envelopes	41
Labels	41
Avoiding paper jams	41
Using printer menus	42
Color Menu	43
Color Adjust	43
Color Balance	43
Color Correction	43
Color Samples	44
Color Saver	44
Manual Color	45
Print Mode	45
Print Resolution	45
Toner Darkness	46
Finishing Menu	46
Blank Pages	46
Collation	46
Copies	46
Duplex	46
Duplex Bind	47
Hole Punch	47
Multipage Border	47
Multipage Order	47
Multipage Print	47
Multipage View	48
Offset Pages	48
Separator Sheets	48
Separator Source	48
Staple Job	48
Staple Prime Src	48
Help Menu	49
Print All	49
Help Guide	49
Printing Guide	49
Supplies Guide	49
Print Quality	49
Color Quality	49
Media Guide	49
Connection Guide	49
Moving Guide	49
Print Defects	49
Jam Clearance	49
Job Menu	49
Cancel Fax	49
Cancel Job	49
Confidential Job	50
Held Jobs	50
Print Buffer	50
Reset Active Bin	51
Reset Printer	51
Network Menu	51
Job Buffering	51
MAC Binary PS	51
Network Buffer	51
Network <x> Setup	51
NPA Mode	52
PCL SmartSwitch	52
PS SmartSwitch	52
Std Net Setup	52
Parallel Menu	53
Advanced Status	53
Honor Init	53
Job Buffering	53
MAC Binary PS	53
NPA Mode	53
Parallel Buffer	54
Parallel Mode1	54
Parallel Mode2	54
PCL SmartSwitch	54
PS SmartSwitch	54
Protocol	54
PCL Emul Menu	55
A4 Width	55
Auto CR after LF	55
Auto LF after CR	55
Font Name	55
Font Source	55
Lines per Page	55
Orientation	56
Pitch	56
Point Size	56
Symbol Set	56
Tray Renumber	56
Paper Menu	57
Assign Type/ Bin	57
Configure Bins	57
Configure MP	58
Custom Types	58
Output Bin	58
Overflow Bin	58
Paper Loading	59
Paper Size	60
Paper Source	60
Paper Texture	61
Paper Type	62
Paper Weight	63
Substitute Size	63
Universal Setup	63
PostScript Menu	64
Font Priority	64
Image Smoothing	64
Print PS Error	64
Serial Menu	65
Baud	65
Data Bits	65
Honor DSR	65
Job Buffering	65
NPA Mode	66
Parity	66
PCL SmartSwitch	66
PS SmartSwitch	66
Robust XON	66
Serial Buffer	67
Serial Protocol	67
Setup Menu	67
Alarm Control	67
Auto Continue	67
Black & White Lock	67
Display Language	68
Download Target	68
Hole Punch Alarm	68
Jam Recovery	68
Job Accounting	69
Page Protect	69
Power Saver	69
Print Area	70
Print Timeout	70
Printer Language	70
Printer Usage	70
Resource Save	70
Staple Alarm	71
Toner Alarm	71
Wait Timeout	71
Supplies Menu	72
<color> Toner	72
Oiler	72
Waste Bottle	72
USB Menu	72
Job Buffering	72
MAC Binary PS	72
NPA Mode	73
PCL SmartSwitch	73
PS SmartSwitch	73
USB Buffer	73
Utilities Menu	74
Color Alignment	74
Coverage Estimator	74
Defragment Flash	74
Factory Defaults	74
Format Disk	74
Format Flash	74
Hex Trace	74
Job Acct Stat	75
Print Directory	75
Print Fonts	75
Print Menus	75
Print Net <x> Setup	75
Understanding printer messages	76
Clearing paper jams	91
Understanding jam messages	91
Paper jam messages	91
Access doors and trays	92
Clearing the entire paper path	93
Area A	94
Area B	94
Area C	95
Area D	95
Area T1	96
Area E	96
Area T<x>	96
Area J	97
Area K	97
Area L	97
Clearing mailbox or output expander jams (Area M)	98
Clearing fuser jams	98
Clearing image transfer unit jams	100
Clearing finisher jams (Areas 1–6)	106
If you still need help	106
Maintenance	107
Determining the status of supplies	107
Conserving supplies	107
Ordering supplies and maintenance items	108
Ordering a fuser	108
Ordering a web oiler	108
Ordering an image transfer unit and transfer roller	108
Ordering a print cartridge	108
Recycling Lexmark products	109
Removing memory and option cards	110
Accessing the printer system board	110
Removing memory cards	111
Removing an option card	111
Removing a hard disk	113
Removing a firmware card	114
Reinstalling the system board access cover	115
Troubleshooting	116
User Guide resources	116
Online Technical Support	116
Calling for service	116
Checking an unresponsive printer	116
Printing a menu settings page	117
Changing menu settings	117
Disabling Power Saver	118
Disabling the operator panel menus	119
Enabling the menus	119
Printing multi-language PDFs	120
Solving printing problems	121
Solving mailbox problems	122
Solving option problems	123
Solving paper feed problems	123
Solving print quality problems	124
Solving color quality problems	128
Frequently asked questions (FAQ) about color printing	128
Restoring factory default settings	132
Aligning the image transfer unit	133
Using the Coverage Estimator	134
Configuring printer alerts	135
Using the Setup Menu	135
Using MarkVision Professional	135
Using MarkVision Messenger	135
Size sensing	136
Disabling size sensing	136

Match case Limit results 1 per page

116

Troubleshooting

User Guide resources

Troubleshooting information can be found in this chapter, and can also be found in the chapters on

Using

printer menus

Understanding printer messages

, and

Clearing paper jams

Online Technical Support

Technical support is available on our Lexmark Web site at

www.lexmark.com

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display,

and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. Refer to the label on the back of the printer

near the power cord for this information.

Note:

The serial number is also listed on the menu settings page you can print from the

Utilities Menu. See

Printing a menu settings page

for more information.

For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/regions, refer

to the numbers listed on the drivers CD.

Note:

When calling for service, call from the location of the printer.

Checking an unresponsive printer

Sometimes printer problems are very easy to solve. If your printer is not responding, first make sure:

•

The power cord is plugged into the printer and a properly grounded electrical outlet.

•

The electrical outlet is not turned off by any switch or breaker.

•

The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension

cords.

•

Other electrical equipment plugged into the outlet is working.

•

The printer is turned on.

•

The printer cable is securely attached to the printer and the host computer, print server, option, or

other network device.