Lexmark 23B0225 User Reference - Page 124

Symptom The page that jammed does not reprint after you clear the jam. Blank pages feed into the output bin. Cause Solution Jam Recovery in the Setup Menu Set Jam Recovery to Auto or On. is set to Off. An incorrect media type is loaded Load the correct type media for your print job or in the tray being printed from. change the Paper Type on the operator panel to match the type of media loaded. Solving print quality problems You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced. Use the following table to find solutions to print quality problems. Symptom Repeating defects Cause Solution Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. Marks occur repeatedly only in one color and multiple times on a page: • Replace the cartridge if the defects occur every: - 48 mm (1.9 in.) - 97 mm (3.8 in.) Marks occur down the page repeatedly in all colors: • Replace the transfer roll if the defects occur every 60 mm (2.4 in.) • Check the first transfer bellcranks and springs or replace the image transfer unit if the defects occur every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in.) Marks occur on every third or sixth page in any color: Replace the image transfer unit. Color misregistration AABBCCDDEE ABCDE Color has shifted outside of the appropriate area or has been superimposed over another color area. 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 If you still have the problem, refer to the Color Alignment section under the Utilities Menu. See also Aligning the image transfer unit 124