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Lexmark 23B0225 User Reference - Page 121

Solving printing problems, Performing Self Test, Ready, Power Saver, Setup Menu, Protect

UPC - 734646782265

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Solving printing problems Symptom The operator panel display is blank or displays only diamonds. Jobs do not print. Held jobs do not print. Job takes longer than expected to print. Cause The printer self test failed. The printer is not ready to receive data. The specified output bin is full. The specified tray is empty. You are using the wrong printer driver or are printing to a file. Your MarkNet™ print server is not set up properly or is not connected properly. You are using the wrong interface cable, or the cable is not securely connected. A formatting error has occurred. The printer has insufficient memory. The printer has received invalid data. The job is too complex. Page Protect is set to On. Solution Turn the printer off, wait about 10 seconds, and turn the printer back on. Performing Self Test appears on the display. When the test is completed, the Ready message is displayed. If the messages do not appear, turn the printer off and call for service. Make sure Ready or Power Saver appears on the display before sending a job to print. Press Go to return the printer to the Ready state. Remove the stack of paper from the output bin, and then press Go. Load paper in the tray. See Loading the trays for detailed instructions. • Verify that you selected the printer driver associated with the Lexmark C760, C762. • If you are using a USB port, make sure you are running Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 and using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. Verify that you have properly configured the printer for network printing. Refer to the drivers CD or to our Lexmark Web site for information. Make sure you are using a recommended interface cable. Refer to the Setup Guide for cable specifications. • Print the job. (Only part of the job may print.) • Delete the job. • Free up additional printer memory by scrolling through the list of held jobs and deleting others you have sent to the printer. Delete the job. Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Set Page Protect to Off from the Setup Menu. 1 Press Menu until you see Setup Menu, and then press Select. 2 Press Menu until you see Page Protect, and then press Select. 3 Press Menu until you see Off, and then press Select. 121

Section	Page
Table of contents	2
Notices	5
Edition notice	5
Edition:June2004	5
Trademarks	5
Licensing notice	7
Safety information	7
Cautions and warnings	8
Electronic emission notices	8
With a network cable or high-capacity output finisher installed	8
Japanese VCCI notice	9
The United Kingdom Telecommunications Act 1984	10
Without a network cable or high-capacity output finisher installed	10
The United Kingdom Telecommunications Act 1984	11
Noise emission levels	12
ENERGY STAR	12
Laser notice	12
More about installing drivers	13
Installing drivers for local printing	13
Windows	13
Macintosh	14
Serial connections	15
Installing drivers for network printing	17
Printing a network setup page	17
Windows 95, Windows 98 (First Edition)	17
Macintosh	19
Printing	21
Understanding the printer operator panel	21
Operator panel buttons	21
Sending a job to print	22
Canceling a print job	23
From the printer operator panel	23
From the Windows taskbar	23
From a Windows desktop	23
From a Macintosh computer	23
Loading the trays	24
Loading 500sheet trays	24
Loading the 2000sheet tray	26
Loading the multipurpose feeder	28
Printing on specialty media (transparencies, labels, other)	30
Windows	30
Mac OS 8.6–9.x	30
Mac OS X	31
Linking trays	31
Linking output bins	32
Holding a job in the printer	32
Printing and deleting held jobs	32
Accessing held jobs from the operator panel	33
Recognizing when format errors occur	33
Repeat Print	34
Reserve Print	34
Verify Print	34
Confidential jobs	35
Tips for successful printing	36
Storing paper	36
Storing supplies	36
Avoiding jams	37
Paper and specialty media specifications	38
Selecting print media	40
Paper	40
Transparencies	41
Envelopes	41
Labels	41
Avoiding paper jams	41
Using printer menus	42
Color Menu	43
Color Adjust	43
Color Balance	43
Color Correction	43
Color Samples	44
Color Saver	44
Manual Color	45
Print Mode	45
Print Resolution	45
Toner Darkness	46
Finishing Menu	46
Blank Pages	46
Collation	46
Copies	46
Duplex	46
Duplex Bind	47
Hole Punch	47
Multipage Border	47
Multipage Order	47
Multipage Print	47
Multipage View	48
Offset Pages	48
Separator Sheets	48
Separator Source	48
Staple Job	48
Staple Prime Src	48
Help Menu	49
Print All	49
Help Guide	49
Printing Guide	49
Supplies Guide	49
Print Quality	49
Color Quality	49
Media Guide	49
Connection Guide	49
Moving Guide	49
Print Defects	49
Jam Clearance	49
Job Menu	49
Cancel Fax	49
Cancel Job	49
Confidential Job	50
Held Jobs	50
Print Buffer	50
Reset Active Bin	51
Reset Printer	51
Network Menu	51
Job Buffering	51
MAC Binary PS	51
Network Buffer	51
Network <x> Setup	51
NPA Mode	52
PCL SmartSwitch	52
PS SmartSwitch	52
Std Net Setup	52
Parallel Menu	53
Advanced Status	53
Honor Init	53
Job Buffering	53
MAC Binary PS	53
NPA Mode	53
Parallel Buffer	54
Parallel Mode1	54
Parallel Mode2	54
PCL SmartSwitch	54
PS SmartSwitch	54
Protocol	54
PCL Emul Menu	55
A4 Width	55
Auto CR after LF	55
Auto LF after CR	55
Font Name	55
Font Source	55
Lines per Page	55
Orientation	56
Pitch	56
Point Size	56
Symbol Set	56
Tray Renumber	56
Paper Menu	57
Assign Type/ Bin	57
Configure Bins	57
Configure MP	58
Custom Types	58
Output Bin	58
Overflow Bin	58
Paper Loading	59
Paper Size	60
Paper Source	60
Paper Texture	61
Paper Type	62
Paper Weight	63
Substitute Size	63
Universal Setup	63
PostScript Menu	64
Font Priority	64
Image Smoothing	64
Print PS Error	64
Serial Menu	65
Baud	65
Data Bits	65
Honor DSR	65
Job Buffering	65
NPA Mode	66
Parity	66
PCL SmartSwitch	66
PS SmartSwitch	66
Robust XON	66
Serial Buffer	67
Serial Protocol	67
Setup Menu	67
Alarm Control	67
Auto Continue	67
Black & White Lock	67
Display Language	68
Download Target	68
Hole Punch Alarm	68
Jam Recovery	68
Job Accounting	69
Page Protect	69
Power Saver	69
Print Area	70
Print Timeout	70
Printer Language	70
Printer Usage	70
Resource Save	70
Staple Alarm	71
Toner Alarm	71
Wait Timeout	71
Supplies Menu	72
<color> Toner	72
Oiler	72
Waste Bottle	72
USB Menu	72
Job Buffering	72
MAC Binary PS	72
NPA Mode	73
PCL SmartSwitch	73
PS SmartSwitch	73
USB Buffer	73
Utilities Menu	74
Color Alignment	74
Coverage Estimator	74
Defragment Flash	74
Factory Defaults	74
Format Disk	74
Format Flash	74
Hex Trace	74
Job Acct Stat	75
Print Directory	75
Print Fonts	75
Print Menus	75
Print Net <x> Setup	75
Understanding printer messages	76
Clearing paper jams	91
Understanding jam messages	91
Paper jam messages	91
Access doors and trays	92
Clearing the entire paper path	93
Area A	94
Area B	94
Area C	95
Area D	95
Area T1	96
Area E	96
Area T<x>	96
Area J	97
Area K	97
Area L	97
Clearing mailbox or output expander jams (Area M)	98
Clearing fuser jams	98
Clearing image transfer unit jams	100
Clearing finisher jams (Areas 1–6)	106
If you still need help	106
Maintenance	107
Determining the status of supplies	107
Conserving supplies	107
Ordering supplies and maintenance items	108
Ordering a fuser	108
Ordering a web oiler	108
Ordering an image transfer unit and transfer roller	108
Ordering a print cartridge	108
Recycling Lexmark products	109
Removing memory and option cards	110
Accessing the printer system board	110
Removing memory cards	111
Removing an option card	111
Removing a hard disk	113
Removing a firmware card	114
Reinstalling the system board access cover	115
Troubleshooting	116
User Guide resources	116
Online Technical Support	116
Calling for service	116
Checking an unresponsive printer	116
Printing a menu settings page	117
Changing menu settings	117
Disabling Power Saver	118
Disabling the operator panel menus	119
Enabling the menus	119
Printing multi-language PDFs	120
Solving printing problems	121
Solving mailbox problems	122
Solving option problems	123
Solving paper feed problems	123
Solving print quality problems	124
Solving color quality problems	128
Frequently asked questions (FAQ) about color printing	128
Restoring factory default settings	132
Aligning the image transfer unit	133
Using the Coverage Estimator	134
Configuring printer alerts	135
Using the Setup Menu	135
Using MarkVision Professional	135
Using MarkVision Messenger	135
Size sensing	136
Disabling size sensing	136

Match case Limit results 1 per page

121

Solving printing problems

Symptom

Cause

Solution

The operator panel

display is blank or

displays only

diamonds.

The printer self test

failed.

Turn the printer off, wait about 10 seconds, and turn the

printer back on.

Performing Self Test

appears on the display. When the

test is completed, the

Ready

message is displayed.

If the messages do not appear, turn the printer off and call for

service.

Jobs do not print.

The printer is not ready

to receive data.

Make sure

Ready

Power Saver

appears on the display

before sending a job to print. Press

to return the printer to

the Ready state.

The specified output bin

is full.

Remove the stack of paper from the output bin, and then

press

The specified tray is

empty.

Load paper in the tray.

See

Loading the trays

for detailed instructions.

You are using the wrong

printer driver or are

printing to a file.

•

Verify that you selected the printer driver associated with

the Lexmark C760, C762.

•

If you are using a USB port, make sure you are running

Windows 98/Me, Windows 2000, Windows XP, or

Windows Server 2003 and using a Windows 98/Me,

Windows 2000, Windows XP, or Windows Server 2003

compatible printer driver.

Your MarkNet™ print

server is not set up

properly or is not

connected properly.

Verify that you have properly configured the printer for

network printing.

Refer to the drivers CD

or to our Lexmark Web site for

information.

You are using the wrong

interface cable, or the

cable is not securely

connected.

Make sure you are using a recommended interface cable.

Refer to the

Setup Guide

for cable specifications.

Held jobs do not print.

A formatting error has

occurred.

•

Print the job. (Only part of the job may print.)

•

Delete the job.

•

Free up additional printer memory by scrolling through the

list of held jobs and deleting others you have sent to the

printer.

The printer has

insufficient memory.

The printer has received

invalid data.

Delete the job.

Job takes longer than

expected to print.

The job is too complex.

Reduce the complexity of your print job by eliminating the

number and size of fonts, the number and complexity of

images, and the number of pages in the job.

Page Protect is set to

On.

Set

Page Protect

to Off from the

Setup Menu

Press

until you see

Setup Menu

, and then press

Select

Press

until you see

Page Protect

, and then press

Select

Press

until you see

Off

, and then press

Select