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Linksys SPA921 Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 2

© 2009 Cisco Systems, Inc. All rights reserved., OL-17677-02, Play

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CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0903R) © 2009 Cisco Systems, Inc. All rights reserved. OL-17677-02

Section	Page
Preface	7
Purpose and Audience	7
Included Firmware	8
Document Conventions	8
Finding Information in PDF Files	9
Finding Text in a PDF	9
Finding Text in Multiple PDF Files	10
Getting Started	12
Introduction to the SPA9000 Voice System	12
SPA9000 IP PBX	13
SPA400 SIP-PSTN Gateway and Voicemail Server	14
IP Phones and Accessories	14
Deployment Scenarios	14
PSTN Access and Local Voice Mail	15
ITSP Service Only	16
ITSP Service, PSTN Access and Local Voice Mail	17
ITSP Service, PSTN and ISDN Access and Local Voice Mail	18
Introducing Components of the SPA9000 Voice System	19
Getting to Know Your SPA9000	19
Getting to Know Your SPA400	21
Getting to Know Your IP Phones and Accessories	23
Getting to Know Your WRV200 Router	25
Getting to Know the SLM224P Switch	27
Installation and Configuration Process Overview	30
A. Preparation	30
B. Connecting and Configuring the SPA9000 Voice System	30
C. Testing the Installation and Configuration	31
D. Maintaining the SPA9000 Voice System Using the Wizard	31
Preparation	32
Site Survey	32
System Design Considerations	33
Bandwidth Requirements and Call Capacity	33
Wide Area Network (WAN) Quality of Service	34
Network Setup Review	35
Infrastructure, Cabling and PSTN/ISDN Lines	35
NAT Mapping	36
Quality of Service	37
Local Area Network Design	37
Services and Equipment	38
Basic Services and Equipment	38
Cisco Equipment and Services	38
Downloading Firmware	39
Connecting the Equipment	40
Connecting and Configuring the Switch	40
Connecting the Switch to the Router	41
Configuring the Switch	42
Introducing the Setup Wizard	45
Wizard Capabilities	45
Downloading the Wizard	45
Extracting the Wizard	45
Choosing an Administration Computer for the Wizard	45
Wizard User Guide	46
Required Information	46
Connecting and Configuring the Equipment (New Installation)	50
Starting the Wizard	50
End User License Agreement	51
Installing the SPA9000	52
Installing the SPA400 (Optional)	55
Configuring a Static IP Address on the SPA400 (If Prompted)	57
Configuring the SPA9000	59
Manually Inputting the SPA9000’s IP Address (If Prompted)	60
Configuring a Static IP Address on the SPA9000 (If Prompted)	61
Upgrading SPA9000 Firmware (If Prompted)	64
Configuring SPA9000 Voice Service Lines	65
Configuring SPA9000 NAT Traversal	68
Configuring Steering Digits and Outbound Call Routes	69
Configuring the SPA400 Voice Mail Server (Optional)	70
Configuring the Internal Phone Extensions	71
Configuring Inbound Call Routing	74
Configuring Hunt Groups (Optional)	75
Localizing the SPA9000	78
Customizing the Auto Attendant Prompts (Optional)	80
Configuring Client Stations	84
Configuring a Client Station	87
Installing a Localized Client Dictionary for a Client Station	90
Choosing a Background Picture and Screen Saver	92
Submitting the Client Station Settings	94
Upgrading the Phone Firmware (If Prompted)	95
Localizing the SPA400 Voice Mail Prompts (Optional)	96
Testing Your SPA9000 Voice System	98
Maintaining Your SPA9000 Voice System	99
Using the Main Menu	100
Upgrading the Firmware	102
Configuring ISDN Connectivity	105
Backing Up and Restoring Device Configurations	108
Backing Up the Device Configurations	108
Restoring a Previous Configuration to a Device	110
Using the Advanced Features Menu	113
Modifying the NAT Settings	114
Assigning Client Extensions	117
Managing Hunt Groups	118
Configuring the Auto Attendant	119
Localizing Your SPA9000 Voice System	129
Managing Administrative Passwords	135
Configuring the SPA932 Attendant Console	137
Adding a Phone to an Existing Configuration	140
Replacing a Phone (Experts Only)	141
Removing a Forgotten Password (Expert Only)	143
Information for Expert Users	143
Wizard Directories	143
Installation Workbook	146
Where to Go From Here	161
Product Resources	161

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OL-17677-02

CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect

Cisco Stackpower,

Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live,

Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE,

CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the

Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare,

GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace,

MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare,

SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are

registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (0903R)