McAfee MAP-3300-SWG Product Guide - Page 319
Table 331, Option definitions, Check for McAfee GTI file
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Overview of Troubleshoot features Tests Table 331 Option definitions Option Start Tests Definition If clicked, starts the tests. They can take several minutes to complete. - The results appear in place of this symbol. - indicates that the test was successful. - indicates that the test failed. Click the Details link for more information. - indicates that a test is still running. Stop Tests Ping the gateway If clicked, stops the tests. Any test that has already started runs to completion. States whether the gateway can be pinged for every static route. Ping by itself is not a reliable test of connections, because some devices might be configured to ignore ping requests. However, even if the ping test fails, the gateway must always appear in the ARP routing table. Look for the gateway in the ARP table States whether the gateway is listed in the ARP routing table. Ping the DNS server Query the DNS server for the external address 'www.mcafee.com' Query the appliance domain name and Query the appliance address States whether the appliance can contact the DNS servers. States whether each DNS server can resolve the address www.mcafee.com into the correct set of IP addresses. States whether each DNS server can find the appliance, given its domain address and its fully qualified domain name. Check for McAfee GTI file reputation connectivity Query the SiteAdvisor update server Query the McAfee GTI message reputation lookup server Query the RBL server/Test the RBL server Confirms that the servers can be accessed via a test sample. States whether the appliance can contact the SiteAdvisor server. States whether the appliance can contact the server. If you have defined an RBL server, the appliance checks that: • A name server record exists for the RBL domain name. • An A (address) record for "2.0.0.127@RBL_DOMAIN" exists. Most RBL servers use the address 127.0.0.2 for testing. The appliance performs a static query against the servers and tests the connection. Check for connectivity to LDAP server Component Updates States whether the appliance can connect to the LDAP server. These tests do the following: • Check that the updater has started. • State whether the anti-virus update sites can be accessed. • State whether the anti-spam update sites can be accessed. (Only available when email is scanned.) • State whether the web categorization update server can be accessed. McAfee Email and Web Security Appliances 5.6.0 Product Guide 319