McAfee MAP-3300-SWG Product Guide - Page 68
Release Selected, Email | Message Search, Queued, Message status, Search/Refresh, Inbound, Disposition
UPC - 731944547008
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Overview of Email features Message Search The selected message is displayed in a new window. From this window, you can view the content of the email message. You can also choose to view the detailed email header information. Once you have viewed the message, by clicking the relevant buttons, you can choose further actions to perform on the email message. Subtask - Releasing the quarantined email message 1 Complete the steps in Task - Viewing the email message quarantined due to compliancy issues. 2 Click Release Selected. The selected email message is released from quarantine. Email messages that contain viral content cannot be released from quarantine, as to do so would risk causing damage to your systems. Task - Find out which email messages are queued To view a list of all messages that have been queued on the appliance: 1 Click Email | Message Search. 2 Select Queued from the Message status drop-down list. 3 Click Search/Refresh. All messages that have been queued are displayed in the lower part of the page. Subtask - Find out which email messages are queued for inbound delivery You can further refine your search for queued email messages to show only those messages that have been queued for inbound or outbound delivery. To view the queued messages awaiting inbound delivery: 1 Complete the steps in Task - Find out which email messages are queued. 2 Select Inbound from the Disposition drop-down list. 3 Click Search/Refresh. All messages that have been queued for inbound delivery are displayed in the lower part of the page. Subtask - Delivering the queued email message Having found the queued email messages, and investigated the reason for the messages to be queued, you then need to force the appliance to try again to deliver the messages: 1 Complete the steps in Task - Find out which email messages are queued for inbound delivery. 2 Select the relevant queued messages using the check-boxes to the left of the page. 3 Choose one of the following: • From the Options drop-down list, select Retry selected. • For a single message, click View Message, and then select the Retry button. • To retry the sending of the messages and then see the results within the page, click Real-Time Retry. 68 McAfee Email and Web Security Appliances 5.6.0 Product Guide