Samsung ML-2545 User Manual (user Manual) (ver.1.01) (English) - Page 47

Solving other problems The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service. Power problems Click this link to open an animation about power problems. Condition Suggested solutions The machine is • not receiving power, or the connection cable between the computer and the machine is not connected properly. Plug in the power cord and press on the control panel. (power) • Disconnect the machine cable and reconnect it. Condition Suggested solutions Paper does not feed • Remove any obstructions from inside the into the machine. machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine. (See "Print media specifications" on page 57.) The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the manual tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. (See "Print media specifications" on page 57.) • There may be debris inside the machine. Open the front cover and remove any debris. Transparencies stick Use only transparencies specifically designed together in the paper for laser printers. Remove each transparency as exit. it exits from the machine. Envelopes skew or Ensure that the paper guides are against both fail to feed correctly. sides of the envelopes. Paper feeding problems Condition Paper jams during printing. Paper sticks together. Multiple sheets of paper do not feed. Suggested solutions Clear the paper jam. (See "Clearing paper jams" on page 45.) • Check the maximum paper capacity of the tray. (See "Print media specifications" on page 57.) • Make sure that you are using the correct type of paper. (See "Print media specifications" on page 57.) • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. Troubleshooting_ 47