Samsung RF34H9960S4 User Manual Ver.0.3 (English, French, Spanish) - Page 50

Troubleshooting PROBLEM SOLUTION The refrigerator does not work at all or it does not chill sufficiently. • Check if the power plug is properly connected. • Check if the set temperature on the digital display is warmer than the freezer or fridge inner temperature. If it is, set the freezer or fridge to a colder temperature. • Is the refrigerator in direct sunlight or located near a heat source? • Is the back of the refrigerator too close to the wall, preventing proper ventilation? The food in the fridge is frozen. • Check if the set temperature on the digital display is too low. • Try setting the refrigerator to a warmer temperature. • Is the temperature too low? Set the refrigerator warmer. • Did you store food with a high moisture content in the coldest part of the refrigerator? Try moving those items to the other shelves in the fridge instead of keeping them in the colder areas or bins. You hear unusual noise or sounds. • Check if the refrigerator is level and stable. • Is the back of the refrigerator too close to the wall, preventing proper ventilation? Try moving the back of the refrigerator at least 2 inches from the wall. • Was anything dropped behind or under the refrigerator? • If you hear a "ticking" sound from inside the refrigerator, this is normal. It occurs because various parts contract or expand in response to temperature changes in the refrigerator interior. • If it sounds as if something is hitting something else inside the refrigerator, this is normal. The sound is caused by the compressor operating at high capacity. The cabinet-door sealing area of the appliance is hot and condensation is occurring. • Some heat is normal as anti-condensators are installed in the vertical hinged section of the refrigerator to prevent condensation. • Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time. The Ice Maker is not producing ice. • Did you wait for 12 hours after installing the water supply line before making ice? • Is the water line connected and the shut-off valve opened? • Did you manually stop the ice making function? • Is the freezer temperature too warm? Try setting the freezer temperature lower. You can hear water bubbling in the refrigerator. • This is normal. The bubbling comes from refrigerant circulating through the refrigerator. DA68-03013A-03.indb 50 English - 50 2014. 2. 25. 4:05