Sharp MX-M503 MXM283 MXM363 MXM453 MXM503 Operation Guide - Page 778

TROUBLESHOOTING Problem Printing does not take place. Two-sided printing does not take place. Direct printing of a file in a shared folder on a computer is not possible. A tray, finisher, or other peripheral device installed on the machine cannot be used. Point to check Was a Notice Page printed? Have functions been disabled by the administrator? Does the paper type setting of the selected tray specify a type of paper that cannot be used for two-sided printing? Are you using a special size or type of paper? Have functions been disabled by the administrator? Is "IPsec Settings" enabled on the machine? Have the peripheral devices that are installed on the machine been configured in the printer driver? Solution A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate action. For example, a notice page will be printed in the following situations. • The print job is too large to fit in memory. • A function that has been prohibited by the administrator is specified. By factory default, Notice Pages are not printed. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Check "Tray Settings" in the system settings. If the [Disable Duplex] checkbox is selected , two-sided printing using that tray will not be possible. Change the paper type setting to a type that can be used for two-sided printing. ➞ System Settings > "Paper Tray Settings" > "Tray Settings" > "Change" For the paper types and sizes that can be used for two-sided printing, see "SPECIFICATIONS" in the Safety Guide. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. When "IPsec Settings" is enabled in the system settings (administrator), direct printing of a file in a shared folder may not be possible in some computer environments. For information about "IPsec settings", consult your adminstrator. ➞ System Settings (Administrator) > "Security Settings" > "IPsec Settings" Open the printer properties and click the [Auto Configuration] button on the [Configuration] tab. (Windows) If auto configuration cannot be executed, see the Software Setup Guide. 8-20 Contents