Sharp MX-M503 MXM283 MXM363 MXM453 MXM503 Operation Guide - Page 788

TROUBLESHOOTING Problem Transmission does not take place. An address cannot be specified. Mode cannot be selected. Point to check Does the image file exceed the e-mail attachment limit set in the system settings (administrator)? Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.) Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder.) Is "IPsec Settings" enabled on the machine? (When using Scan to Network Folder.) Did you place a long size original on the document glass when it is scanned? Did you place an original that is folded? Have functions been disabled by the administrator? Solution If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. Check with your administrator. Reduce the size of the file attachment (reduce the number of pages scanned). The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator what the file size limit is for one e-mail transmission. If the destination folder is not configured as a shared folder, select "share" in the folder properties. If the folder was moved or otherwise changed, the "share" setting may have been canceled. When "IPsec Settings" is enabled in the system settings (administrator), scanning to a shared folder may not be possible in some computer environments. For information about "IPsec settings", consult your adminstrator. ➞ System Settings (Administrator) > "Security Settings" > "IPsec Settings" A long size original cannot be scanned from the document glass. Place originals in the document feeder tray of the automatic document feeder. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original size is detected during scanning. Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and rescan. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. The received image file cannot be opened. Does the viewer program used by the recipient support the format of the received image data? Does a message appear prompting you to enter your password? The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. Use a software program that is capable of opening the selected file type and compression mode. The received file is an encrypted PDF file. Ask the sender for the password, or have the image sent again in a non-encrypted format. 8-30 Contents