Toshiba Portege M100 User Guide - Page 213

213 If Something Goes Wrong Internet Problems The modem will not receive or transmit properly. Make sure the cable from the modem to the telephone line is firmly connected to the computer's modem port and the telephone line jack. Check the port settings to make sure the hardware and software are referring to the same COM port. See "Determining the COM port" on page 153. Check the communications parameters (baud rate, parity, data length and stop bits) specified in the communications program. It should be set up to transmit at 300, 1200, 2400, 4800, 9600, 14400, 28800, 33600 bps (bits per second) or higher. Refer to the program's documentation and the modem manual for information on how to change these settings. The modem is on, set up properly and still will not transmit or receive data. Make sure the line has a dial tone. Connect a telephone handset to the line to check this. The other system may be busy or off line. Try making a test transmission to someone else. Internet Problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: modem speed, time of day (when everyone else is surfing, your access can be slow), and popularity of the site. If accessing a particular site is very slow, try later. My browser can not find the URL address I typed in. Make sure you separated the domain names of the address with the forward slash(/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter, missed period ("dot") or other mistake makes it impossible for your browser to locate the site.