eMachines W3650 8512635 - eMachines Desktop Hardware Reference Guide
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- eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 1
Computer Reference Guide - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 2
- eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 3
14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 16 Connecting a dial-up modem 16 Starting your computer 17 Waking up your computer 17 Turning off your computer 18 Restarting (rebooting) your computer 18 Using the - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 4
panel 33 Installing memory 34 Adding or replacing an optical disc drive 36 Adding or replacing a hard drive 38 Replacing the heat sink and processor 40 Adding or replacing an expansion card 42 Replacing the system battery 44 Replacing the system board 46 Chapter 5: Maintaining Your Computer - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 5
68 First steps 68 Troubleshooting 69 Add-in cards 69 Audio 69 CD or DVD drives 69 DVD drives 69 Ethernet 70 Expansion cards 71 File management 71 Hard drive 71 Internet 72 Keyboard 74 Media Center 75 Memory 78 Memory card reader 78 Modem (cable or DSL 78 Modem (dial-up 79 Monitor - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 6
Contents Appendix A: Legal Notices 97 Index 107 iv - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 7
Chapter 1 About This Reference • About this guide • Accessing the online User Guide • eMachines contact information • Microsoft Certificate of Authenticity • For more information 1 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 8
page at www.emachines.com or the Web address shown on your computer's label. The Support page also has links to additional documentation and detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 9
model and serial number. Customer Care will need this information if you call for assistance. Technical Support Serial number telephone number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the top of your computer includes the product key code - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 10
Chapter 1: About This Reference 4 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 11
Chapter 2 Checking Out Your Computer • Front • Back 5 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 12
Front Chapter 2: Checking Out Your Computer DVD/CD drive DVD/CD drive (optional) Memory card reader (optional) Power button/ power indicator USB ports Microphone jack Headphone jack 6 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 13
www.emachines.com Component Icon DVD/CD drive Memory card reader Power button/power indicator USB ports Microphone jack Headphone jack Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 14
Out Your Computer Important Your computer's hardware options and port locations may vary from this illustration. Voltage switch Power connector Case cover (network) jack Center/subwoofer jack Surround L/R speaker jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) Modem - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 15
devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) system into this jack for digital sound. Plug a microphone into this jack audio jacks" on page 26. Plug a video tuner or antenna into this optional jack. Connect this antenna to your wireless network antenna card - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 16
Chapter 2: Checking Out Your Computer Component Icon Parallel port Ethernet (network) jack Center/subwoofer jack (orange plug) (optional) Surround L/R speaker jack (black plug) Audio in/side speaker jack (blue plug) -ORSide speaker jack Video card (optional) Modem jack (optional) Telephone - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 17
power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Adjusting the volume • Configuring the audio - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 18
Chapter 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 19
www.emachines.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 20
to break up the work day, and schedule a variety of tasks. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 22
up a wired or wireless Ethernet network, see the online User Guide. You can connect your computer to a cable or DSL (broadband) modem or to a wired Ethernet network. To connect to a broadband modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack on the back of - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 23
" chapter in the online User Guide. When you have not used your computer for several minutes, it may enter a power-saving mode called Standby. While in Standby mode, the power indicator on the power button flashes. If your computer is in Standby mode, move the mouse, press a key on the keyboard, or - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 24
Up and Getting Started Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 25
www.emachines.com Using the keyboard The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Enhanced keyboard Editing buttons Function keys Audio playback buttons Internet Navigation keys buttons - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 26
Started Feature Icon Editing buttons Function keys Audio playback buttons Internet buttons Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 27
www.emachines.com Using the mouse Right button Left button Scroll wheel The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. 21 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 28
right mouse button once. This is called right-clicking. Move an object on the computer display. Position the pointer over the object. Press the left mouse button and hold Windows" chapter in the online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 53. - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 29
Your computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your optical drive has Your drive type Use your drive for... this logo... is... CD Installing programs, playing audio CDs, and accessing data. CD-RW DVD/CD-RW - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 30
DVD drive, the blank DVDs you purchase must state Double Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. RECORDER DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 31
www.emachines.com Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 32
Settings. The Advanced Audio Properties dialog box opens. -ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens. 4 Follow the on-screen instructions to configure the audio jacks for your speaker - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 33
www.emachines.com Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 34
Chapter 3: Setting Up and Getting Started 28 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 35
4 Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Adding or replacing a hard drive • Replacing the heat sink and processor • Adding or replacing an - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 36
computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer hold expansion cards by their edges or their metal mounting brackets. - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 37
the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 30. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button for ten seconds to drain any residual - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 38
Chapter 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 39
www.emachines.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side of the - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 40
the cables and power cord. Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 41
, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 42
Chapter 4: Upgrading Your Computer Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical disc drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 43
8 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws. 9 Reconnect the drive cables using your notes from Step 4, or according to the manufacturer's instructions. 10 Replace the front bezel by - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 44
4: Upgrading Your Computer Adding or replacing a hard drive Tools You need a Phillips screwdriver to add or replace a hard drive. To add or replace a hard drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Disconnect and label all hard drive - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 45
www.emachines.com 4 Loosen the screw that secures the hard drive cage to the computer. (This screw cannot be removed.) 5 Remove the hard drive cage from the computer. 6 If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the old hard drive - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 46
the drive cables. If you are replacing a drive, use your notes from Step 2. 12 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. 13 Reconnect all external cables and the power cord. 14 Turn on your computer. 15 If you are using the new hard drive as - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 47
www.emachines.com 4 Loosen the four captive screws (these screws cannot only one shown) 5 Push the processor release lever down, lift it completely up, then lift the processor retention bracket. 6 Remove the processor from the system board. 7 Install the new processor onto the system board. Make - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 48
processor, then tighten the screws that secure it to the system board. 10 Connect the heat sink fan cable to the system board. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. Adding or replacing an expansion card To add or replace an expansion card - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 49
, reconnect the expansion card cables (if any) using your notes from Step 2. If you have added a new expansion card, connect its cables according to its user guide. 7 Press the card retention lever back into place. 8 Replace the side panel by following the instructions in "Replacing the side panel - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 50
a battery of the same size and voltage as the original battery that was in your computer. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all values in the menus and submenus, then exit from - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 51
the instructions in "Replacing the side panel" on page 33. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup utility, restore any settings - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 52
Chapter 4: Upgrading Your Computer Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 53
www.emachines.com 7 Remove the power supply to the case. 12 Connect all power and data cables using your notes from Step 5. 13 Reinstall any memory you removed previously. 14 Reinstall any expansion cards you removed previously. 15 Replace the side panel by following the instructions in "Replacing - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 54
Chapter 4: Upgrading Your Computer 48 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 55
Chapter 5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 49 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 56
Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Caring for your computer To extend the life of your - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 57
resulting in unexpected shutdown or permanent damage to the computer. • When storing your computer for an extended period of time, unplug AC power. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 58
power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer dust. With your computer turned off and unplugged and lint trapped under the keys. To clean the keyboard: 1 Use under the keys. 2 If you spill liquid on the keyboard, turn off your computer and - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 59
emachines mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse mouse with a damp, lint-free cloth. Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 60
online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search box, then press ENTER. Using BigFix Your computer may have BigFix installed (not available in some locations). BigFix monitors your computer for problems and - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 61
www.emachines.com Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: 1 Click Start then click My Computer. The My Computer window opens - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 62
and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to delete files from (for example, Local Disk (C:)), then click Properties. The Properties dialog box - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 63
www.emachines.com Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them. If you use your computer - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 64
Chapter 5: Maintaining Your Computer 5 Correct any problems that are found by following the on-screen instructions. 6 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search box, then press - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 65
asks if you want to quit the program. 7 Click Close, then click the X in the top-right corner to close the Disk Defragmenter window. Help For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search box, then press ENTER. 59 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 66
device, such as a recordable disc drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can visit www.gateway.com. Help For more information about backing up files, click Start, then click Help and Support. Type back up in the - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 67
www.emachines.com Scheduling maintenance tasks The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 68
disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the My Documents folder. Look in your old computer's documents folder for personal data files. To find files in the documents folder: 1 In Windows XP, click Start - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 69
emachines.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see your online User Guide .AVI, .GIF, .MOV Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA To find files using Find or Search: 1 In Windows XP, click Start, then click - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 70
computer to your new one. Setting up your ISP • If your current Internet service provider (ISP) software came pre-installed on your new computer they have an updated version of their software, and install it on your new computer. • If on-screen instructions. Transferring your e-mail and address book - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 71
you have trouble after you install the software for your old devices, you can use System Restore to restore your computer's previous settings. Installing a USB printer or scanner USB devices may have special installation instructions. See your USB device's installation guide. Installing a parallel - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 72
and guides should contain any serial numbers or product ID keys that may be required for program installation and registration. Remember to check the publisher's Web site for important program updates. If you have trouble after installing your old programs, you can restore your computer's previous - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 73
Chapter 6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 67 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 74
your computer and an AC outlet and that the AC outlet is supplying power. • If you use a power strip or surge protector, make sure that it is turned on. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 75
down and restart your computer. • Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See "Sound" on page 88. CD or DVD drives See "Optical disc drives" on page 84. DVD drives • See "CD or DVD drives" on page 69 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 76
home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. The computer does not recognize an add-in Ethernet card • Shut - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 77
the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see "Deleting unnecessary files - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 78
on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 57. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • Restart your computer - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 79
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 79. Help For more information about troubleshooting Internet connections, click - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 80
keyboard device driver. A keyboard character keeps repeating or you see a "keyboard stuck" or "key failure" error message • Make sure that nothing is resting on the keyboard. • Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. Liquid - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 81
troubleshooting information that is not covered in this section, go to the support Web Site at www.emachines.com. Help For more information about Windows Media Center, click Start, then click Help and Support. Type Windows Media Center in the Search box, then press ENTER. The Media Center video - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 82
Chapter 6: Troubleshooting • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. eMachines recommends using high-quality video cables. Cable connections must be made correctly for optimal video quality. A poor cable connection - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 83
has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at lease Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You want to know whether you can play recorded programs on your home DVD - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 84
connected to the computer. For information about manually updating the Program Guide, see "Manually updating the Media Center Program Guide" in your online User Guide. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 85
sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click Start, then - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 86
having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "Internet" on page 72. Your 56K modem does not connect at 56K Current FCC - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 87
www.emachines.com Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem • Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your computer • Make sure that the line connected to the modem - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 88
turned on, the power LED should be lit. • Adjust the brightness and contrast controls to the center position. • Make sure that the monitor cable is connected to the video port on the back of your computer. • Check the cable for bent or damaged pins. • Reinstall the device driver. • Connect a monitor - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 89
"Customizing Windows" chapter in the online User Guide. For more information about display types, see your monitor and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution in the Search box, then - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 90
and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. An audio CD does not produce sound • Make sure that the disc - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 91
and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your computer's delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive's regional code must match the regional code for the disc - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 92
Troubleshooting Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer . • Make sure that the power cord is free from cuts or damage. Replace any damaged cables. Printer The - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 93
www.emachines.com • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not set to work offline. To make sure that the printer - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 94
. • Make sure that the universal jacks are configured correctly. For more information, see "Configuring the audio jacks" on page 26. Help For more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search box, then press ENTER. 88 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 95
you have problems with your computer and you need to recover your system, you can restore specific drivers and programs from a set of recovery discs, roll back your system to a previous condition when drivers and programs were working correctly, or reinstall everything from the computer's hard drive - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 96
condition. Every time you install new device drivers or software, and every 24 hours (while your computer is turned on), Microsoft System Restore takes a "snapshot" of your system settings and saves it as a restore point. In most cases of hard-to-resolve software problems, you can return to one of - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 97
point you selected, and read all notices on the screen. 7 Click Next, then follow the on-screen instructions to finish the restoration. If completing Microsoft System Restore does not solve your problem, restart Gateway System Recovery. See "Recovering your system from the hard drive" on page 92 for - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 98
Windows Updates. To recover your system from the hard drive: 1 Remove all CDs and DVDs from the disc drives, disconnect all USB devices except the keyboard and mouse, then disconnect your Internet cable. 2 If you can still run Windows, click Start, All Programs, System Recovery, System Recovery - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 99
hard drive. When file recovery has finished, the System Restore dialog box opens. Important After you restore your system, it will appear with the same files and programs it had when it shipped from the factory. You still need to download Windows updates and antivirus updates to bring your computer - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 100
documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: - Power cords or plugs are damaged - Liquid has been spilled into your - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 101
that identifies your computer model and serial number. Customer Care will need this information if you call for assistance. You can also go to www.emachines.com. Technical Support Serial number telephone number Self-help If you have how-to questions about using your eMachines-supplied hardware or - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 102
Chapter 6: Troubleshooting 96 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 103
Appendix A Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 97 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 104
instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer satellite receiver card, make sure - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 105
. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 106
and used in accordance with the instructions, may cause harmful interference to radio associated with this equipment are: shielded video cable when an external monitor is connected Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by eMachines - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 107
www.emachines.com Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 108
(for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. eMachines assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 109
Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 110
simple steps eMachines to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide Drive eMachines. The information in this manual - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 111
Gateway and eMachines are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 112
Appendix A: Legal Notices 106 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 113
card 69 troubleshooting memory card 78 case closing 33 opening 31 CD cleaning 53 inserting 23 troubleshooting 69 CD drive adding 36 identifying 23 locating drive 7 replacing 36 See also optical drive troubleshooting 69 Certificate of Authenticity 3 cleaning audio CD 53 case 52 CD 53 computer screen - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 114
video camera 9 Zip drive 7, 9 deleting files and folders 56 digital audio out 9 digital camera locating USB port 7, 9 digital video camera locating IEEE 1394 port 9 DIMM See memory directional keys 20 Disk Cleanup 56 Disk Defragmenter 58 display troubleshooting 69 documentation Using Your Computer - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 115
discharge (ESD) 30 eMachines contact information 3, 95 e-mail transferring settings from old computer 64 ergonomics 12 Error-checking 57 Ethernet jack 10 Ethernet network connecting 16 jack 16 expansion card adding 42 replacing 42 external audio jack 9, 10 F faxes troubleshooting 81 files backing up - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 116
drive errors 57 checking hard drive space 55 cleaning 51, 53 cleaning computer display 53 cleaning computer screen 53 cleaning mouse 53 defragmenting 58 deleting files 56 suggested schedule 50 using Scheduled Task Wizard 61 memory adding 34 installing 34 replacing 34 troubleshooting 78 memory card - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 117
emachines.com files from old computer 62 Internet settings from old computer 64 pointer 22 screen objects 22 settings from old computer 62 multimedia adjusting volume 25 muting sound 25 N navigation keys 20 network jack 10, 16 troubleshooting 70, 83 numeric keypad 20 indicator 20 O opening computer - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 118
64 settings from old computer 62 troubleshooting add-in cards 69 cards 69 CD drive 69 display 69 DVD drive 69 DVD/CD drive 69 Ethernet network 70 faxes 81 files 71 general guidelines 68 hard drive 71 Internet connection 72, 80 keyboard 74 LCD panel 69, 82 memory 78 memory card reader 78 modem 78, 79 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 119
on computer 7, 17 tutoring fee-based 95 U uninterruptible power supply (UPS) 14 updating Windows 54 UPS 14 USB port 7, 9, 27 V volume adjusting 25 adjusting modem 82 controls 25 muting 25 troubleshooting 88 W Windows key 20 Windows Media Center troubleshooting 75 Windows Product Key Code 3 Windows - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 120
Index 114 - eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 121
- eMachines W3650 | 8512635 - eMachines Desktop Hardware Reference Guide - Page 122
MAN ECOOPER XP HW REF R0 7/07
Computer
Reference Guide