1997 Chevrolet Lumina Owner's Manual - Page 358

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact theBBB at any time. The BBB will attempt to resolve thecomplaint serving as an intermediary. If this mediation is unsuccessful, informal hearing will an be scheduled where eligiblecustomers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. you accept the decision, If GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days from the time you file a claim until a decision made. is REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle a defect which could has cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, may open an it investigation, andif it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state lawsmay require you to use this program before filing a claim with a state-run arbitration program in individual problems between you, your dealer or or in the courts. For further information, contact the General Motors. BBB at 1-800-955-5100 or the Chevrolet Customer To contact NHTSA, you may either call the Auto Safety Assistance Center at 1-800-222- 1020. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-10