Brother International 2700CN Network Users Manual - English - Page 115

Intermittent Problems, TCP/IP Troubleshooting, ADDRESS ARE THE BIGGEST CAUSE OF TCP/IP PRINTING

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6 If the job exits the queue but does not print, make sure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, make sure that the printer is not forced into PostScript mode. Intermittent Problems If the print server and printer start up OK, but you intermittently have problems printing, check the following: 1 If you can print small jobs but large graphics jobs are distorted or incomplete, make sure that you have adequate memory in your printer and the latest printer driver installed on your computer. The latest Brother printer drivers can be downloaded from http://solutions.brother.com 2 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems. TCP/IP Troubleshooting If you are using TCP/IP and cannot print to the print server and you have checked the hardware and network as described in the previous steps, then check the following: It is always a good idea to try following in order to eliminate the possibility of setup errors. Turning off the printer and then again, Deleting and recreating the print server and creating a new print queue in order to eliminate the possibility of setup errors. 1 The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server (via the configuration page. Make sure that no other nodes on the network have this address (DUPLICATE IP ADDRESS ARE THE BIGGEST CAUSE OF TCP/IP PRINTING PROBLEMS). TROUBLESHOOTING 11 - 4

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TROUBLESHOOTING 11 - 4
6
If the job exits the queue but does not print, make sure that you
are not trying to print a text job to a PostScript printer. If you
have a printer that is capable of automatic language switching,
make sure that the printer is not forced into PostScript mode.
Intermittent Problems
If the print server and printer start up OK, but you intermittently have
problems printing, check the following:
1
If you can print small jobs but large graphics jobs are distorted
or incomplete, make sure that you have adequate memory in
your printer and the latest printer driver installed on your
computer. The latest Brother printer drivers can be downloaded
2
Check the individual protocol troubleshooting sections in this
chapter for additional causes of intermittent printer problems.
TCP/IP Troubleshooting
If you are using TCP/IP and cannot print to the print server and you
have checked the hardware and network as described in the
previous steps, then check the following:
Turning off the printer and then again,
Deleting and recreating the print server and creating a new print
queue in order to eliminate the possibility of setup errors.
1
The problem may be the result of mismatched or duplicate IP
address. Verify that the IP address is correctly loaded into the
print server (via the configuration page. Make sure that no other
nodes on the network have this address (DUPLICATE IP
ADDRESS ARE THE BIGGEST CAUSE OF TCP/IP PRINTING
PROBLEMS).
It is always a good idea to try following in order to eliminate
the possibility of setup errors.