Brother International 2700CN Network Users Manual - English - Page 121

Novell NetWare Troubleshooting, Get More Info option in Windows

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Get More Info option in Windows® 2000 not working If you are using a URL of: http://ip_address:631 or http://ip_address:631/ipp, the Get More Info option in Windows® 2000 will not function. If you wish to use the Get More Info option use the following URL: http://ip_address This will then force Windows® 2000/XP to use Port 80 to communicate with the Brother print server. Windows® 95/98/Me clients not able to get the driver from a Windows® 2000/XP system. You must be using version 4.0 or later of Internet Explorer and the Microsoft Internet Print Services software must be installed on your client computers. Novell NetWare Troubleshooting If you cannot print from NetWare and you have checked the hardware and network as described in the previous steps, first verify that the Brother print server is attached to the server queue by going to PCONSOLE, selecting PRINT QUEUE INFORMATION, and then CURRENTLY ATTACHED SERVERS. If the print server does not appear in the list of attached servers, then check the following: It is always a good idea to try followings in order to eliminate the possibility of setup errors. ■ Turning off the printer and then on again to force to rescan the NetWare queue. ■ Deleting and recreating the print server and creating a new print queue in order to eliminate the possibility of setup errors. TROUBLESHOOTING 11 - 10

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TROUBLESHOOTING 11 - 10
Get More Info option in Windows
®
2000 not working
If you are using a URL of:
http://ip_address:631 or http://ip_address:631/ipp
,
the
Get More Info
option in Windows
®
2000 will not function. If you
wish to use the
Get More Info
option use the following URL:
http://ip_address
This will then force Windows
®
2000/XP to use Port 80 to
communicate with the Brother print server.
Windows
®
95/98/Me clients not able to get the driver from a
Windows
®
2000/XP system.
You must be using version 4.0 or later of Internet Explorer and the
Microsoft Internet Print Services
software must be installed on
your client computers.
Novell NetWare Troubleshooting
If you cannot print from NetWare and you have checked the
hardware and network as described in the previous steps, first verify
that the Brother print server is attached to the server queue by going
to PCONSOLE, selecting PRINT QUEUE INFORMATION, and then
CURRENTLY ATTACHED SERVERS. If the print server does not
appear in the list of attached servers, then check the following:
■
Turning off the printer and then on again to force to rescan
the NetWare queue.
■
Deleting and recreating the print server and creating a new
print queue in order to eliminate the possibility of setup
errors.
It is always a good idea to try followings in order to eliminate
the possibility of setup errors.