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Brother International HL-6180DW User's Guide - English - Page 135

Troubleshooting, Identifying your problem

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6 Troubleshooting 6 If you think there is a problem with your machine, check each item below first and follow the troubleshooting tips. Most problems can be easily resolved by yourself. HL-6180DW(T) in USA: Please go to the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model page to download the other manuals. Identifying your problem 6 First, check the following.  The machine's power cord is connected properly and the machine's power switch is turned on. If the machine does not turn on after connecting the power cord, see Other difficulties uu page 150.  All of the protective parts have been removed. 6  Paper is inserted properly in the paper tray.  The interface cables are securely connected to the machine and the computer, or wireless connection is set up on both the machine and your computer.  LCD Messages (See Error and maintenance messages uu page 130.) If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. Machine does not print.  Paper handling (See Paper handling difficulties uu page 148.) Pages are printed, but there are still problems.  Print quality (See Improving the print quality uu page 151.)  Printout is incorrect (See Printing difficulties uu page 147.) Network and other problems:  Network difficulties uu page 149  Other difficulties uu page 150 129

Section	Page
User’s Guide HL-5470DW/HL-5470DWT/HL-6180DW/HL-6180DWT	1
User's Guides and where to find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	9
Handling and using special paper	10
Types of paper to avoid	10
Envelopes	11
Types of envelopes to avoid	11
Labels	12
Types of labels to avoid	12
Unprintable area when printing from a computer	13
Loading paper	14
Loading paper and print media	14
Loading paper in the standard paper tray and the optional lower tray	14
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	14
Loading paper in the multi-purpose tray (MP tray)	18
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	18
Printing on thick paper, labels and envelopes from the MP tray	21
Duplex (2-sided) printing	24
Guidelines for printing on both sides of the paper	24
Automatic duplex printing	25
Manual duplex printing	27
2 Driver and Software	28
Printer driver	28
Printing a document	29
Printer driver settings	30
Windows®	31
Accessing the printer driver settings	31
Features in the Windows® printer driver	32
Basic tab	32
Paper Size	33
Orientation	33
Copies	33
Media Type	33
Resolution	34
Print Settings	34
Multiple Page	34
Duplex / Booklet	35
Paper Source	36
Advanced tab	37
Scaling	37
Reverse Print	37
Use Watermark	38
Watermark Settings	38
Header-Footer Print	40
Toner Save Mode	40
Secure Print	40
Administrator	41
User Authentication	41
Other Print Options	42
Use Reprint	42
Sleep Time	43
Macro	43
Density Adjustment	43
Improve Print Output	43
Skip Blank Page	44
Print Profiles tab	45
Add Profile	45
Delete Profile	46
Accessories tab	47
Support	49
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	51
Printing Preferences	51
Advanced options	54
Ports tab	57
Uninstalling the printer driver	58
Status Monitor	59
Monitoring the machine’s status	60
Macintosh	61
Features in the printer driver (Macintosh)	61
Choosing page setup options	61
Choosing printing options	64
Cover Page	64
Layout	65
Secure Print	66
Print Settings	67
Duplex (2-sided) Printing	70
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	71
Choosing printing options	71
Printer Features	72
Secure Print	75
Removing the printer driver	76
Status Monitor	77
Updating the machine’s status	77
Hiding or showing the window	78
Quitting the window	78
Web Based Management (Network Connection only)	78
Software	79
Software for networks	79
3 General Information	80
Control panel	80
Control panel overview	80
LED indications	82
Machine status messages	82
Menu table	83
How to access the menu mode	83
Menu table	83
Reprinting documents	96
Reprinting the last job	96
How to reprint the last job	96
Printing Secure data	97
Secure data	97
How to print Secure data	97
Security features	98
Secure Function Lock 2.0	98
Setting Lock	98
Setting up the password	98
Changing your Setting Lock password	99
Turning Setting Lock on/off	99
Ecology features	100
Toner Save	100
Sleep Time	100
Deep Sleep mode	100
Quiet mode feature	101
Turning Quiet mode on/off	101
4 Options	102
Lower tray (LT-5400)	103
SO-DIMM	104
SO-DIMM types	104
Installing extra memory	105
5 Routine Maintenance	107
Replacing consumable items	107
Replacing the toner cartridge	109
Toner Low	109
Replace Toner	109
Replacing the toner cartridge	110
Replacing the drum unit	116
Drum Error	116
Drum End Soon	116
Replace Drum	116
Drum Stop	117
Replacing the drum unit	117
Cleaning and Checking the machine	122
Cleaning the outside of the machine	122
Cleaning the corona wire	124
Cleaning the drum unit	126
Cleaning the paper pick-up roller	131
Packing and shipping the machine	132
6 Troubleshooting	135
Identifying your problem	135
Error and maintenance messages	136
Paper jams	140
Paper is jammed in the MP tray	140
Paper is jammed in Paper Tray 1 or Tray 2	140
Paper is jammed in the Duplex tray	142
Paper is jammed at the back of the machine	145
Paper is jammed inside the machine	149
If you are having difficulty with your machine	153
Improving the print quality	157
Machine Information	164
Checking the Serial Number	164
Default settings	164
Network default settings	164
Factory Reset	164
Settings Reset	165
A Appendix	166
Machine specifications	166
General	166
Print media	168
Printer	169
Interface	169
Computer requirements	170
Important information for choosing your paper	171
Consumable Items	172
Network (LAN)	172
Brother numbers	173