Canon MP370 MultiPASS MP370/360 User's Guide - Page 112

110

Troubleshooting

Chapter 11

Cannot Print Properly From A Digital Camera (MP370)

The following messages may be displayed on the digital camera or digital video camcorder when

images are printed directly from them. Take the appropriate action to correct the error.

• Images can be printed directly from “PictBridge” and Canon “Bubble Jet Direct” compatible

digital cameras and digital video camcorders connected to this machine.

• If the operation time or data transmission time is too long when the digital camera or digital video

camcorder is connected to this machine, a communication time error may occur and no more

images can be printed.

If this error occurs, disconnect all connected cables, press [Stop/Reset],

then reconnect the cables. The digital camera will automatically turn ON. If not, turn it ON.

• A low ink warning is not displayed on the digital camera or digital video camcorder.

• After replacing an ink tank, disconnect the digital camera from the machine and reset the ink

counter. (See page 80)

• If the ink counter is not reset, the remaining ink level may not be displayed properly.

• For more details, refer to the user’s manual for the digital camera or digital video camcorder.

For a problem with the digital camera or digital video camcorder, contact the service center for the

camera.

Error Message On Camera

Cause

Action

Printer in use

Images are being printed from

the computer.

Wait until printing ends.

Printer warming up.

Printer is warming up for

printing.

Wait until warm-up ends.

No paper

No paper is loaded.

Load the paper in the multi-purpose tray and

press [Set].

Paper jam

A paper jam has occurred in the

machine.

Remove the jammed paper, load new paper, and

press [Set].

Printer cover open

The scan unit is open.

Return the scan unit to its original position.

No print head

• No print head is installed.

• The print head is defective.

• Install a print head.

• Contact the Canon Customer Care Center.

Waste tank full

The waste ink tank is nearly

full.

Press [Stop/Reset] on the machine to recover

from the error. Printing can continue for a little

while. However, when the waste tank becomes

full, printing will be disabled. Contact the

Canon Customer Care Center as soon as

possible.

Paper lever error

Incorrect position of the paper

thickness lever.

Adjust the paper thickness lever to the left

position (for plain paper).

Printer error

An error requiring servicing

has occurred.

Turn OFF the machine, unplug the power cord

from the power supply, plug the power cord back

in after 15 seconds, and then turn ON the

machine. If the same error occurs, contact the

Canon Customer Care Center.

Section	Page
Preface	8
1 Introduction	8
Features Of Your Machine	8
Main Components And Their Functions	9
Machine	9
Operation Panel	11
Menu Flow	13
2 Document Handling	15
Document Requirements	15
Loading Documents	16
3 Paper Handling	17
Recommended Paper And Requirements	17
Canon Specialty Media	17
Selecting The Correct Paper	18
Canon Specialty Media	18
General Paper Guidelines	22
Setting The Paper Thickness Lever	23
Setting The Paper Size And Type	24
Loading Paper	24
Loading Paper Other Than Envelopes	24
Loading Envelopes	25
4 Copying	27
Documents You Can Copy	27
Setting The Paper Size And Type	27
Making Copies	28
Adjusting Image Quality (Resolution)	29
Adjusting Exposure (Density)	30
Reducing Or Enlarging A Copy	30
Using Preset Copy Ratios	30
Using Custom Copy Ratios	31
Copying An Image To Fit The Page	32
Advanced Copy Features	32
Copying Two Pages To Fit Onto A Single Page	33
Borderless Copying	34
Repeating An Image On A Page	36
Creating A Mirror Image	38
Shrinking An image To Fit The Page	39
5 Photo Printing From A Memory Card (MP370)	40
Compatible Memory Cards	41
Inserting/Removing A Memory Card	42
Inserting A Memory Card	42
Removing A Memory Card	43
Convenient Printing Functions	44
Setting Borderless Printing	44
Setting Vivid Photo Printing	45
Setting Date Printing	46
Printing By Using The Photo Index Sheet	47
Printing All Images	51
Index Printing	53
Printing An Index	54
Printing A Single Image	56
Printing A Range Of Images	58
DPOF (Digital Print Order Format) Printing	61
6 Photo Printing Directly From A Digital Camera (MP370)	62
Paper Types For A Digital Camera	63
Printing Directly From A Digital Camera	64
7 Becoming Familiar With The Software	66
Installing The Software	66
System Requirements	66
Software Components	68
MP Drivers	68
MP Toolbox	68
Utility Software	68
Using The MP Toolbox To Scan Images	68
Uninstalling, Reinstalling The Software	69
Uninstalling The MP Toolbox	69
Uninstalling The MP Drivers	70
Reinstalling	70
8 Printing From Your Computer	71
Before Printing	71
Is The Software (MP Drivers) Installed?	71
Is The Machine Specified As [Set as Default Printer]?	71
Is The Correct Paper Set In The Multi-purpose Tray?	71
Printing Documents	72
Canceling Printing	73
Canceling Before The Machine Starts Printing	73
Canceling After the Machine Starts Printing	73
Changing Print Settings	73
Changing Print Settings With The Print Advisor	74
Changing Print Settings Manually	74
9 Scanning	75
About Scanning Images	75
Before Scanning	75
Scanning Methods	75
Scanning Using The MP Toolbox	76
Scanning From An Application Software	77
Scanning With The Operation Panel Of The Machine	78
10 Maintenance	79
Replacing Ink Tanks	79
Low Ink Warning	79
When To Replace An Ink Tank	79
Compatible Ink Tanks	79
Replacing An Ink Tank	80
Resetting The Ink Counter	82
Checking The Ink level	83
Maintaining The Print Head	84
Flowchart Of Print Head Maintenance	84
Printing The Nozzle Check Pattern	85
Confirming The Nozzle Check Pattern	86
Cleaning The Print Head	87
Aligning The Print Head	88
Using The Calibration Function	89
Setting The Power Save Timer	90
Cleaning Your Machine	91
Cleaning The Platen Glass And Document Cover	91
Cleaning The Exterior	91
Cleaning The Roller	91
11 Troubleshooting	92
Problems Installing And Uninstalling Software	92
Paper Is Jammed	94
No Power	96
Cannot Copy Or Print	96
Memory Card Problems (MP370)	99
Problems Scanning	103
The Cover Cannot Be Closed	107
LCD Messages	109
Cannot Print Properly From A Digital Camera (MP370)	112
12 Appendix	113
How To Change Settings, And Explanation Of Their Content	113
Accessing The Machine Settings	113
Settings	114
Settings For Paper Types	118
Displaying Electronic Manuals Stored On The Setup CD-ROM	120
About The Software Guide	122
About The Photo Application Guide	122
Using The Online Help	123
Using The Utility Software	123
Safety Information	124
Legal Limitations On Use Of Your Product And Use Of Images	130
Users In The U.S.A.	131
Specifications	132

Canon MP370 MultiPASS MP370/360 User's Guide - Page 112

Cannot Print Properly From A Digital Camera (MP370), Canon Customer Care Center as soon - printer head

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