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Canon imageCLASS MF5950dw imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 141

Troubleshooting, When a Problem Cannot Be Resolved

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9 Chapter Troubleshooting This chapter describes solutions for cases such as paper jam and when problems are not solved. Clearing Jams 9-2 Document Jams in the Feeder 9-2 Paper Jams in the Output Area 9-4 Paper Jams in the Multi-Purpose Tray 9-4 Paper Jams in the Paper Drawer (Drawer 1 or 2) 9-4 Paper Jams in the Back Cover and Duplex Unit 9-5 Paper Jams in the Front Cover 9-5 Paper Jams in the 2-sided Transport Guide 9-6 Onscreen Message 9-8 Error Codes 9-8 When Appears 9-11 Troubleshooting Check the Following First Is the power switched ON? Has the power switch been just turned ON? Is the machine in the sleep mode? Are the settings properly configured? Is the Error indicator on or blinking? Does a message appear on the screen? Is the telephone line connected or configured properly? If You Cannot Solve a Problem When a Power Failure Occurs 9-12 9-12 9-12 9-12 9-12 9-12 9-12 9-13 9-13 9-13 9-14 Printing Results Are Not Good 9-15 Paper Curls 9-15 Paper Creases 9-16 Vertical Streaks Appear on the Output 9-17 Toner Smudges and Spatters Appear around Text and Images 9-18 The Bottom Edge of Paper or Following Paper Has Smudge Marks 9-18 A Portion of the Page Is Not Printed 9-19 When a Problem Cannot Be Resolved 9-20 Customer Support (U.S.A.) 9-20 Customer Support (Canada) 9-20 9-1

Section	Page
Contents	8
Manuals for the Machine	11
Available Features	12
How to Use This Manual	12
Important Safety Instructions	13
Installation Requirements and Handling	17
Legal Notices	19
Laser Safety	23
1. Before Using the Machine	25
Names and Functions on Each Part of the Machine	26
Front Side	26
Back Side	27
Interior	27
Operation Panel	28
FAX operation panel	29
LCD (Standby Mode)	30
Copy Mode	30
Fax Mode	30
Scan Mode	30
USB Direct Print Mode	30
Navigating the Menu	31
Entering the Menu Screen	31
Scrolling Through Menu Items	31
Selecting a Menu Item	31
Configuring menus using the navigation keys	31
Returning to the Default Screen	32
Text Input Method	33
Entering Text Except for IP Address	33
Changing the Entry Mode	33
Entering Text, Symbols, and Numbers	33
Moving the Cursor (Entering a Space)	33
Deleting text, symbols, or numbers	33
Setting the Sleep Timer	35
Setting the Current Date and Time	36
2. Document and Paper Handling	37
Document Type	38
Supported Document Types	38
Scan Area	38
Copy	38
FAX	39
Scan	39
Placing Documents	40
Placing Documents on the Platen Glass	40
Loading Document in the Feeder	40
Paper Requirements	42
Paper Size	42
Paper Type	43
Printable Area	44
Loading Paper	45
In the Paper Drawer	45
In the Multi-Purpose Tray	46
Precautions when Loading Paper	48
Paper Loading Capacity	48
Paper Loading Orientation	49
When printing paper with a letterhead or logo (previously printed paper)	49
When printing on envelopes	49
Setting a Paper Size and Type	50
Setting a Custom Paper Size	50
Registering the Default Paper Settings for the Multi-purpose Tray	51
Selecting Print Side	53
When <Print Speed Priority> is selected (the default setting)	53
When <Print Side Priority> is selected	53
3. Copying	55
Basic Copying Method	56
Checking and Canceling Copy Jobs	57
Canceling a copy job using [ ] (Stop)	57
Checking and canceling a copy job using [ ] (Status Monitor/Cancel)	57
Copy Settings	58
Selecting Copy Papers	58
Adjusting the Density	59
Selecting Image Quality (Copy)	59
Copy Settings	60
2-Sided Copying	60
Enlarging/Reducing Copies	61
Multiple Documents onto One Sheet (N on 1)	61
Collating Copies	62
Erase Dark Borders and Frame Lines ( Frame Erase)	62
Emphasize the Outline of an Image (Sharpness)	62
Copying an ID Card	63
Copying by Saving Paper	64
Registering and Using Combination of Copy Settings (Mode Memory)	65
Registering Mode Memory	65
Deleting Mode Memory	65
Calling and Copying Mode Memory	66
Changing the Default Values	67
Viewing Copy Settings	67
4. Printing from a Computer	69
Preparing to Print from Your Computer	70
Printing from a Computer	71
Scaling Documents	71
Printing Multiple Pages on One Sheet	71
1-sided Printing and 2-sided Printing	72
Checking and Canceling Print Jobs	73
5. Registering Destinations in the Address Book	75
Registering Destinations in the Address Book	76
One-touch keys	76
Coded dial	76
Group dialing	76
Registering and Editing One-Touch Keys	77
Registering and Editing from the Operation Panel	77
Registering and Editing One-Touch Keys using the Remote UI	79
Registering and Editing Coded Dial Codes	80
Registering and Editing from the Operation Panel	80
Registering and Editing a Coded Dial Code Using the Remote UI	82
Registering and Editing Destinations for Group Dialing	83
Registering and Editing a Destination Group from the Operation Panel	83
Registering and Editing a Destination Group Using the Remote UI	86
6. Using the Fax Functions	89
Basic Procedures for Sending Faxes	90
Changing the Scan Settings (Fax)	91
Resolution Settings	91
Density Settings	91
Sharpness Settings	91
Specifying Destinations	92
Specifying destinations by entering the fax number	92
Specifying destinations using one-touch keys	92
Specifying destinations using coded dial codes	92
Specifying destinations using group addresses	93
Specifying destinations using the address book	93
Canceling Fax Jobs	94
Redialing (Manual Redialing)	95
Useful Features	96
Notifying the Recipient of an Incoming Fax by Telephone (Manual Sending)	96
Push-button Telephone for Tone Dialing	96
Sending a Fax Abroad (Adding Pauses)	97
Sending to Multiple Destinations at a Time (Sequential Broadcast)	98
RX Mode	99
RX Mode	99
Auto mode	99
Fax/Tel mode	100
Answer mode	101
Manual mode	101
DRPD (Distinctive Ring Pattern Detection) mode	101
Changing the Receive Mode	102
Advanced Settings for the Fax/Tel Auto Switch Mode	102
Forwarding Fax Documents	103
Setting Document Transfer (Automatic Forwarding)	103
Forwarding Received Faxes Stored in Memory to Other Destinations (Manual Forwarding)	103
Configurating Operations for Transfer Errors	104
Re-fowarding/Printing/Deleting Documents in Which Transfer Is Failed	105
Managing Faxes Stored in Memory	106
Checking and Canceling Fax Jobs	106
Combining and Printing the Received Documents You Saved	106
Checking and Deleting Received Faxes	107
Checking the History of Received/Sent Faxes	108
Changing the Default Fax Settings	109
Changing Fax Settings (Settings that Can Be Specified Using the [Menu] Button)	110
The steps to take for configuring the send settings	110
Options	110
Register Unit Telephone Number	111
Select Line Type	111
Off-Hook Alarm	111
Change Defaults	111
Register Unit Name (Fax)	111
ECM TX	111
Pause Time	111
Auto Redial	112
Sender ID	112
Check Dial Tone Before Sending	112
The steps to take for configuring the receiving settings	112
Options	113
ECM RX	113
Incoming Ring	113
Remote RX	113
Auto RX Switch	113
2-Sided Printing	113
Reduce RX Size	114
RX Page Footer	114
Continue Printing When Toner Is Low	114
The steps to take for configuring the system settings	114
Options	115
TX Start Speed	115
RX Start Speed	115
Memory Lock Settings	115
Select Country/Region	115
Address Book PIN	115
Restrict New Destinations	116
Allow Fax Driver TX	116
Restrict History TX	116
Fax No. Confirmation Re-Entry	116
Restrict Sequential Broadcast	116
7. Using the Scan Functions	117
Basic Operation Methods for Scanning	118
Scanning Using Keys on the Operation Panel	118
Performing a Scan Using a Shortcut Key	119
Registering a Shortcut Key/Confirming the Destination Registered in the Shortcut Key	119
Performing a Scan Using a Shortcut Key	120
Saving Scanned Documents to USB Memory Device	121
E-mailing Scanned Documents	123
Sending Scanned Documents to a File Server	124
8. Maintenance	125
Cleaning the Machine	126
Cleaning the Exterior	126
Cleaning the Fixing Unit	126
Cleaning the Platen Glass	127
Cleaning the Feeder	127
Cleaning the Feeder Automatically	127
Precautions When Cleaning the Machine	128
Replacing Toner Cartridges	129
When a Message Appears	129
When White Streaks Appear on the Output or the Output Is Partially Faded	129
About the Supplied Toner Cartridge	130
About Replacement Toner Cartridge	130
Handling Toner Cartridge	130
Storing Toner Cartridges	131
Using the Toner Saver Mode	131
Purchasing Consumables	131
Before Replacing the Toner Cartridge	132
Replacing the Toner Cartridge	132
Precautions When Replacing Toner Cartridge	133
Recycling Used Cartridges	135
The Clean Earth Campaign	135
U.S.A. PROGRAM	135
Packaging	135
Shipping	136
CANADA PROGRAM-CANADA PROGRAMME	137
Relocating the Machine	138
Precautions When Relocating the Machine	139
9. Troubleshooting	141
Clearing Jams	142
Document Jams in the Feeder	142
Paper Jams in the Output Area	144
Paper Jams in the Multi-Purpose Tray	144
Paper Jams in the Paper Drawer (Drawer 1 or 2)	144
Paper Jams in the Back Cover and Duplex Unit	145
Paper Jams in the Front Cover	145
Paper Jams in the 2-sided Transport Guide	146
Onscreen Message	148
Error Codes	148
When <Incorrect Size/Setting> Appears	151
Troubleshooting	152
Check the Following First	152
Is the power switched ON?	152
Has the power switch been just turned ON?	152
Is the machine in the sleep mode?	152
Are the settings properly configured?	152
Is the Error indicator on or blinking?	152
Does a message appear on the screen?	153
Is the telephone line connected or configured properly?	153
If You Cannot Solve a Problem	153
When a Power Failure Occurs	154
Printing Results Are Not Good	155
Paper Curls	155
Paper Creases	156
Vertical Streaks Appear on the Output	157
Toner Smudges and Spatters Appear around Text and Images	158
The Bottom Edge of Paper or Following Paper Has Smudge Marks	158
A Portion of the Page Is Not Printed	159
When a Problem Cannot Be Resolved	160
Customer Support (U.S.A.)	160
Customer Support (Canada)	160
10. Registering/Setting the Various Functions	161
Setting Menu List	162
Printing a User Data List	162
Contents of the Setting Menu	162
Appendix	169
Main Specifications	170
Machine Specifications	170
Wireless LAN Specification (MF5950dw Only)	170
Copy Specifications	170
Printer Specification	170
Scanner Specifications	171
Fax Specifications	171
Telephone Specifications	171
Transmission Specification	171
Optional Drawer	171
For Macintosh Users	172
Displaying Driver Guides	172
Displaying a Driver’s Help System	172
Content of the e-Manual about Features that Are Unavailable on the Macintosh	172